The Bank of Beirut, one of Lebanon’s leading banks, provides commercial, corporate and correspondent banking services across 85 branches in Lebanon as well as in the UK, Germany, Australia, Nigeria, Ghana, Cyprus, Sultanate of Oman and the United Arab Emirates.
The bank’s previous system for handling bank transactions, which was paper-based, made it difficult for staff to validate data and share client paperwork across different branches. With growing domestic and international operations, the bank needed to optimize processes and improve information sharing, prompting the organization to implement Laserfiche’s enterprise content management. The new system provides staff with immediate document searching capabilities and tools for serving customers in a timely manner.
Across the Enterprise
The improvements support the bank’s mission of providing first-class and personalized banking services and products, position the organization for continued growth.
“Laserfiche helped us to enhance our quality of archiving information through automated processes that validate and control the documents, and automate the indexing for searching,” says Josephine el-Koreh, the Bank of Beirut’s Digital Banking Delivery Channels Manager. “It also helped us to streamline the business processes.”
Within two months, the bank had deployed the Laserfiche system as the enterprise solution across all of its branches. Bank tellers, loan officers and other staff members across departments can instantly submit or find client data, speeding up transaction times and improving customer service.
“The users are happy and satisfied because the system is simple and they can search for any document requested by the customer or department,” says el-Koreh. “They have more time to serve customers and focus on customer satisfaction.”
- Increased staff productivity by 60 percent
- Reduced staff time spent filing and conducting manual information searches by 20 percent
- Improved document security and internal control over daily operations
- Modified the contract management process and enhanced the traceability of documents
- Integrated document management with the company’s banking and CRM systems for easier enterprise data management
Ultimately, Laserfiche’s integrative capabilities allow the bank to manage customer records across systems at both the point of transaction and for long-term archiving.
“I consider Laserfiche a strategic product for us to consolidate all customers’ information,” says el-Koreh.