Case StudyHigher Education

Oakwood University Centralizes Data and Streamlines Processes to Improve Student Outcomes

Oakwood University transformed student services by replacing its legacy document imaging system with Laserfiche to increase efficiency, reduce paper use and eliminate ineffective manual processes. By automating rudimentary processes with Laserfiche, the university has reclaimed staff and student time and redirected it toward student success. Adopting a Culture of Automation on Campus Oakwood University is…

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Case StudyProcessesRegionsIndustriesNorth AmericaRecords ManagementState and Local Government Los Angeles skyline

Digital Transformation Energizes County of Los Angeles Housing Agency

The Community Development Commission/Housing Authority of the County of Los Angeles (CDC/HACoLA) digitally transformed its records management program, incorporating Laserfiche to digitize, centralize and manage the lifecycle of records. Since deploying Laserfiche, the agency has reclaimed significant time for its case workers while boosting its ranking with the U.S. Department of Housing and Urban Development…

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Case StudyNorth AmericaRecords ManagementStudent ServicesHigher EducationAfrica & Middle East

Lebanese American University Shines with On-Demand Student Services

Lebanese American University (LAU) is an accredited American university operating in the Middle East with two main campuses in Beirut and Byblos, hospital facilities and an academic center in New York. The university consists of seven major schools and 800 faculty and staff serving approximately 10,000 students each year. To maintain LAU’s status as a…

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Case StudyRecords ManagementFinancial ServicesAfrica & Middle EastBanks and Credit UnionsCompliance

Bank of Beirut Decreases Customer Transaction Times and Improves Staff Productivity by 60 Percent

The Bank of Beirut, one of Lebanon’s leading banks, provides commercial, corporate and correspondent banking services across 85 branches in Lebanon as well as in the UK, Germany, Australia, Nigeria, Ghana, Cyprus, Sultanate of Oman and the United Arab Emirates. The bank’s previous system for handling bank transactions, which was paper-based, made it difficult for…

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Case StudyNorth AmericaRecords ManagementState and Local Government

Tompkins County Enhances Government Transparency Through Shared Services

Tompkins County, NY, is a leader in the government shared services space, with a county-wide task force dedicated to strengthening and sharing local government practices. “My top priorities are to establish relationships with other governments and to spread Laserfiche and our user group among them,” says Maureen Reynolds, Tompkins County Clerk. Reynolds notes that the…

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Case StudyNorth AmericaRecords ManagementState and Local Government

The Town of Okotoks Centralizes Enterprise Data Across 20 Locations

The Town of Okotoks is the largest town in Alberta, Canada, and provides services to over 30,000 residents. The city operates 20 different business centers that are each responsible for their own document filing. Prior to using a document management system, the city battled isolated information gathering and collaboration, leading to delays in public service…

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Case StudyCommercialPermittingSouth America

Online Business Registry Portal Boosts Economic Benchmarks for Cámara de Comercio de Barranquilla

With three locations throughout Colombia, the Cámara de Comercio de Barranquilla (Barranquilla Chamber of Commerce) energizes economic development in the region through business license registration, events, network building, business infrastructure and more. The central agency oversees the activities of thousands of companies throughout the country, leading to a huge volume of paperwork associated with new…

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