Case StudyNorth AmericaRecords ManagementGovernmentState and Local Government

How Oakland County Drives Innovation for Better Citizen Service

Located just north of Detroit, Oakland County, MI, has more than 60 cities, villages and townships with over 1.2 million people living within its borders. The county’s ongoing commitment to innovation—led by CIO Phil Bertolini, who was inducted to the CIO Hall of Fame in 2017—has resulted in award-winning initiatives such as the G2G Marketplace…

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Case StudyNorth AmericaRecords ManagementGovernmentState and Local GovernmentCompliance

North County Transit District Improves Public Records Access and Retention

The North County Transit District manages public transportation operations in the North San Diego County area, including light rail and community rail systems, buses and disability transportation. “We move approximately 12 million people a year,” says Sonya Finley, Document Control Coordinator. “We’re small in size, but we do a lot of heavy lifting when it…

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Case StudyNorth AmericaRecords ManagementCase ManagementGovernmentState and Local Government

Digitization Empowers the Arkansas Department of Labor to Better Serve Constituents

The Arkansas Department of Labor works to ensure workplace safety for more than 3 million citizens each year, overseeing inspections for everything from elevator operations and amusement park rides to child labor, minimum wage and overtime practices. Structured information access is critical for the departments’ inspectors to review claims quickly and improve workplace safety standards.…

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Case StudyNorth AmericaRecords ManagementCase ManagementGovernmentState and Local GovernmentUtilities

Laserfiche Enables Digital Transformation in the North Carolina Division of Water Resources

The North Carolina Division of Water Resources’ mission is to protect the state’s surface water and groundwater resources, which includes ensuring safe drinking water, issuing pollution control permits, evaluating environmental water quantity and quality, and enforcing environmental regulations. The division’s functions—from day-to-day operations to long-term initiatives—require the collaboration of multiple agencies, communication with citizens and…

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Case StudyNorth AmericaGovernmentState and Local Government

Long Beach, CA, Suppresses Gang Violence with Laserfiche

  For three generations, Long Beach, CA experienced gang violence that compromised the safety and well-being of its citizens. To address this public safety issue, the Long Beach Police Department (LBPD) launched a comprehensive injunction program to neutralize its gang threat. The video describes how Laserfiche helps LBPD officers gain instant access to the information needed…

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Case StudyNorth AmericaRecords ManagementCase ManagementGovernmentState and Local Government

Community Action Partnership’s Automated Case Management for Low-Income Energy Assistance

Automating Case Management Paperwork Processing   Each winter, thousands of residents in Minnesota’s Ramsey and Washington Counties struggle to access basic heating and utilities. When a household finds itself in need, it turns to the Community Action Partnership of Ramsey and Washington Counties, which runs one of the state’s largest low-income home energy assistance program.…

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Case StudyNorth AmericaRecords ManagementGovernmentState and Local Government

Tompkins County, NY, Saved $5.5 Million with Electronic Records Management

Taking Government Records Management Digital Two centuries’ worth of county records packed into 9,000 boxes take up a lot of space, enough to (almost) justify building a $3.5 million storage warehouse. Before moving forward with the new warehouse, the Tompkins County Clerk’s Office was tasked with cataloging the millions of archived documents and examine storage…

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Case StudyNorth AmericaRecords ManagementCase ManagementGovernmentState and Local Government

Olmsted County, MN, Increased Social Work Case Management Productivity by 20%

Managing New Social Work Caseloads from The Affordable Care Act The Affordable Care Act (ACA) has sent many government and county social service agencies scrambling to process the sudden increase in welfare assistance applications. For Olmstead County, MN, the new law catalyzed the need for a more responsive case management paperwork process in the County’s Community Services (OCCS) unit. “The…

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