Case StudyProcessesRegionsIndustriesNorth AmericaRecords ManagementState and Local Government Los Angeles skyline

Digital Transformation Energizes County of Los Angeles Housing Agency

The Community Development Commission/Housing Authority of the County of Los Angeles (CDC/HACoLA) digitally transformed its records management program, incorporating Laserfiche to digitize, centralize and manage the lifecycle of records. Since deploying Laserfiche, the agency has reclaimed significant time for its case workers while boosting its ranking with the U.S. Department of Housing and Urban Development…

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Case StudyNorth AmericaRecords ManagementState and Local GovernmentFOIA Requests

The City of Rochester Powers Public Records Requests

As one of the most populous cities in New York state (after New York City and Buffalo), the City of Rochester relies on its IT department to increase efficiency between city departments and enable more effective public services. Servicing over 14 departments including Public Safety, Police and Fire, the city’s IT teams need systems that…

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Case StudyNorth AmericaRecords ManagementState and Local Government

Tompkins County Enhances Government Transparency Through Shared Services

Tompkins County, NY, is a leader in the government shared services space, with a county-wide task force dedicated to strengthening and sharing local government practices. “My top priorities are to establish relationships with other governments and to spread Laserfiche and our user group among them,” says Maureen Reynolds, Tompkins County Clerk. Reynolds notes that the…

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Case StudyNorth AmericaRecords ManagementState and Local Government

The Town of Okotoks Centralizes Enterprise Data Across 20 Locations

The Town of Okotoks is the largest town in Alberta, Canada, and provides services to over 30,000 residents. The city operates 20 different business centers that are each responsible for their own document filing. Prior to using a document management system, the city battled isolated information gathering and collaboration, leading to delays in public service…

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Case StudyNorth AmericaState and Local GovernmentCompliance

DESAF Supports Social Programs with Digital Documentation

As part of Costa Rica’s Ministry of Labor and Social Security, DESAF finances and oversees a broad range of social services across the nation. The agency is responsible for administering the Fund for Social Development and Family Allowances, which allocates budget to 28 different institutions for education, poverty, housing and other programs. In 2010, new…

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Hurunui District Council

New Zealand’s Hurunui District, with a population of approximately 11,000 spread across 18 towns, offers a rural lifestyle filled with rich culture. Its local government authority excels at developing a sense of community, partnership and well-being. Hurunui District Council knew that building a strong IT infrastructure was essential to providing the best customer service. The…

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Case StudyNorth AmericaRecords ManagementGovernmentState and Local Government

How Oakland County Drives Innovation for Better Citizen Service

Located just north of Detroit, Oakland County, MI, has more than 60 cities, villages and townships with over 1.2 million people living within its borders. The county’s ongoing commitment to innovation—led by CIO Phil Bertolini, who was inducted to the CIO Hall of Fame in 2017—has resulted in award-winning initiatives such as the G2G Marketplace…

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Case StudyNorth AmericaRecords ManagementGovernmentState and Local GovernmentCompliance

North County Transit District Improves Public Records Access and Retention

The North County Transit District manages public transportation operations in the North San Diego County area, including light rail and community rail systems, buses and disability transportation. “We move approximately 12 million people a year,” says Sonya Finley, Document Control Coordinator. “We’re small in size, but we do a lot of heavy lifting when it…

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Case StudyNorth AmericaRecords ManagementCase ManagementGovernmentState and Local Government

Digitization Empowers the Arkansas Department of Labor to Better Serve Constituents

The Arkansas Department of Labor works to ensure workplace safety for more than 3 million citizens each year, overseeing inspections for everything from elevator operations and amusement park rides to child labor, minimum wage and overtime practices. Structured information access is critical for the departments’ inspectors to review claims quickly and improve workplace safety standards.…

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