City of Denton, TX

With space at a premium, a room full of paper was a luxury the City of Denton could not afford. The city’s HR department had 15 five-drawer file cabinets crammed into 300 square feet of space. “One of the major issues was searching for documents. So many times a file had been pulled and we…

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Franklin County

Ed Yonker joined the Franklin County IT department in 2004, after spending many years in the banking industry. “Government is a different world,” he explains. “Because of its size and structure, it’s a lot harder to implement new technology and get everyone on the same page.” With approximately 150,000 residents, Franklin County comprises 52 different…

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City of Long Beach

After the recession, the City of Long Beach turned to technology to cut costs—and create innovative ways to improve citizen services. To this end, it produced a three-pronged service delivery plan that would earn it numerous honors as a top ten digital city in the U.S.: Consolidate information and communication technology services. Increase transparency and…

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