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Case StudyProcessesRegionsIndustriesNorth AmericaRecords ManagementState and Local Government Los Angeles skyline

Digital Transformation Energizes County of Los Angeles Housing Agency

The Community Development Commission/Housing Authority of the County of Los Angeles (CDC/HACoLA) digitally transformed its records management program, incorporating Laserfiche to digitize, centralize and manage the lifecycle of records. Since deploying Laserfiche, the agency has reclaimed significant time for its case workers while boosting its ranking with the U.S. Department of Housing and Urban Development…

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Case StudyNorth AmericaRecords ManagementStudent ServicesHigher EducationAfrica & Middle East

Lebanese American University Shines with On-Demand Student Services

Lebanese American University (LAU) is an accredited American university operating in the Middle East with two main campuses in Beirut and Byblos, hospital facilities and an academic center in New York. The university consists of seven major schools and 800 faculty and staff serving approximately 10,000 students each year. To maintain LAU’s status as a…

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Case StudyNorth AmericaRecords ManagementState and Local GovernmentFOIA Requests

The City of Rochester Powers Public Records Requests

As one of the most populous cities in New York state (after New York City and Buffalo), the City of Rochester relies on its IT department to increase efficiency between city departments and enable more effective public services. Servicing over 14 departments including Public Safety, Police and Fire, the city’s IT teams need systems that…

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Case StudyNorth AmericaRecords ManagementState and Local Government

Tompkins County Enhances Government Transparency Through Shared Services

Tompkins County, NY, is a leader in the government shared services space, with a county-wide task force dedicated to strengthening and sharing local government practices. “My top priorities are to establish relationships with other governments and to spread Laserfiche and our user group among them,” says Maureen Reynolds, Tompkins County Clerk. Reynolds notes that the…

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Case StudyNorth AmericaRecords ManagementState and Local Government

The Town of Okotoks Centralizes Enterprise Data Across 20 Locations

The Town of Okotoks is the largest town in Alberta, Canada, and provides services to over 30,000 residents. The city operates 20 different business centers that are each responsible for their own document filing. Prior to using a document management system, the city battled isolated information gathering and collaboration, leading to delays in public service…

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Case StudyNorth AmericaState and Local GovernmentCompliance

DESAF Supports Social Programs with Digital Documentation

As part of Costa Rica’s Ministry of Labor and Social Security, DESAF finances and oversees a broad range of social services across the nation. The agency is responsible for administering the Fund for Social Development and Family Allowances, which allocates budget to 28 different institutions for education, poverty, housing and other programs. In 2010, new…

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Case StudyNorth AmericaRecords ManagementCommercial

TN Americas Expedites Data Search with Centralized Records Management

TN Americas, a division of AREVA Inc., is a leader in the American nuclear dry storage market, manufacturing solutions for interim dry storage of used fuel, radioactive waste, and other radioactive materials. Sixty percent of American nuclear plant operators use TN Americas’ fuel solutions. Engineers record every aspect of operations, resulting in the creation of…

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Case StudyNorth AmericaRecords ManagementHuman ResourcesK-12 Education

St. Louis Public School District Streamlines HR Management

As one of the largest urban school districts in Missouri, the St. Louis Public School District oversees 70 schools and 4,700 employees. For the district’s HR office, transparency and quick communication between hiring and budgeting teams is critical for efficiently allocating staffing resources to classrooms throughout the year. Reducing the Paper Burden The district maintains…

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Case StudyNorth AmericaRecords ManagementGovernmentState and Local Government

How Oakland County Drives Innovation for Better Citizen Service

Located just north of Detroit, Oakland County, MI, has more than 60 cities, villages and townships with over 1.2 million people living within its borders. The county’s ongoing commitment to innovation—led by CIO Phil Bertolini, who was inducted to the CIO Hall of Fame in 2017—has resulted in award-winning initiatives such as the G2G Marketplace…

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