Are paper-driven tasks taking longer than they should?

If yes, it may be time to modernize your business processes with document management. In the following infographic, the Center for Digital Government (CDG) compiled survey responses from 203 state officials regarding their use of document management solutions.

It’s not surprising that over 80% of respondents agree that document management is a priority. Get informed about the 10 things you need to know about document management in the public sector.CDG16 INFOGRAPHIC Laserfiche_V-page-0

  1. Document management dominates.

Over 80% of respondents agree improving document management is a priority for them personally and for their organization.

  1. Now is the time to modernize.

68% of organizations are actively modernizing their approach to document management.

15% plan to in the future.

  1. Process automation is a natural complement.

1/4 of respondents plan to automate a process within 12 months.

  1. You can start small or go all in.

37% of organizations implement document management agency-wide > 23% in a single department and 22% statewide.

  1. Fast and configurable are key.

When looking to procure, over 1/3 of organizations prefer a heavily configurable commercial-off-the-shelf (COTS) solution.

Only 10% prefer to develop a solution in-house.

  1. Feature-rich is the new currency.

The most important automated document management features are:

– 77% retrievable records

– 59% digitized electronic forms

– 50% electronic routing

– 30% error recognition

  1. Not all solutions are created equal.

Respondents say some unmet needs with current document management solutions are:

– 48% ease of use

– 35% storage

– 2% security

  1. Procurements roadblocks exist.

38% of respondents say integration with other systems is the greatest challenge when justifying the need for a solution.

  1. Department heads seal the deal.

64% of respondents say department heads, like C-suites and VPs, are the decision-makers most commonly involved in the selection process.

  1. It’s all about the 3Ss: Security, Simplicity, and Savings

Drivers in selecting a solution are:

– 60% Security

– 49% Simplicity, Ease of Use

– 45% Cost Savings

Download this free resource, The Buyer’s Guide to Document Management to learn how a document management system can benefit your organization:


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