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As business process automation pervades the workforce, it will increasingly touch our work lives and jobs. Read to learn more!

How Much Will Automation Change the Workforce and Your Job?

Will your job be replaced by a machine? As automation becomes increasingly adopted, this question continues to be top of…

Digital Transformation Model for Customer Service 2017

A key concept in business today is “digital transformation,” which centers on how companies can tap new technologies to re-think…

Customer Service: It’s the Journey That Counts

Thinking of a customer’s interaction with a brand as a journey offers numerous benefits. At its most basic, it allows…

Redefining Innovation in Business

If every tech company is “innovative,” then what does “innovation” really mean? In this podcast episode, we look into the…

Is There a ‘Wrong Way’ to Innovate?

Nearly everyone will tell you that to be successful in business, you need to be innovative. But what does being…

Shared Services and Centralization

Shared services are simply the consolidation of back-office functions in a company. Private companies and public sector organizations have increasingly…

Shared Services: Is Your Aim True?

Mention shared services, and the rationale that likely comes to mind is savings. After all, the word ‘share’ itself suggests…

Learn tips to develop a business preparedness plan and back up critical data in case of a natural disaster. Read now to get started!

How to Prepare Your Business for a Natural Disaster: 4 Tips

Natural disasters and extreme weather can destabilize entire regions, damage homes and offices, and upend lives. Disasters disrupt business, so…

The State of Cybersecurity 2017

Cybersecurity is a constant challenge for businesses. Niel Harper, Managing Director of Octave Consulting Group, shares tips to protect your…

Cybersecurity: Are Your Priorities on Target?

The year’s barely half over, and it’s already setting records for cybersecurity incidents. The National Security Agency has been hacked,…

7 Signs You Need HR Automation

Keeping pace with technological advances is a lofty goal, and many organizations don’t have the budget for frequent upgrades. Before…

What is Human Resources (HR) Automation?

Human Resources (HR), along with many other departments, depends on document-driven processes to get work done. For example, employment contracts…

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