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Kathy Jenisch, Records Manager for Kentucky Sanitation District No. 1 (SD1), had quite a messy document management problem to clean…

In 1995, Gartner came out with one of its most enduring memes, the “Hype Cycle.” Like Kubler-Ross' grief model, it…

Many companies run legacy systems that cause them a lot of trouble when it’s time to expand. The original systems…

Change is this odd dichotomy. We must change to survive, and yet by and large people fear change. And while…

The saying goes, if you can’t measure it, you can’t manage it. However, when it comes to IT, what exactly…

Love it or hate it, Microsoft Sharepoint is in a fair number of installations, which is why it's always useful…

If you’re looking for justification for your decision to go to electronic records — or evidence that your organization needs…

Is software-as-a-service “software”? Or a “service”?Think carefully. Your tax bill may change depending on how you answer.Increasingly software is being…

GE’s appointment of a woman, Jamie Miller, as CIO — replacing Charlene Begley, who resigned for medical reasons — has…