ECM Support Plans

Lower the total cost of ownership and grow the value of a Laserfiche investment.

ECM support plans include:

The latest product releases

Get new versions, updates and hotfixes of licensed products at no additional charge as soon as they are released.

Rapid-response technical support

Promptly troubleshoot and resolve any maintenance issues that arise before they impact operations or staff productivity.

Online support resources

Receive an account for Laserfiche Answers, the online social community for Laserfiche users and developers. You’ll also get access to the large library of technical white papers, help files and education materials on the Laserfiche Support Site.

Built-in system growth

Apply 100% of the purchase price of your original Laserfiche software toward product upgrades.

Laserfiche Software Assurance Plan (LSAP) Levels:

Included Benefits Basic Premium
New releases and product updates
100% credit toward product upgrades
Access to the Laserfiche Support Site and Laserfiche Answers
Direct-to-Laserfiche web chat for designated ECM support personnel
Fast-track escalation for urgent enterprise content management support cases
Preferred pricing on Laserfiche training events, including Regional Training and the annual Laserfiche Institute Conference

Interested in learning more?

Our enterprise content management support plans are designed to help you get the most from your Laserfiche ECM system. From rapid­- response technical support to credited software upgrades and expedited document management support, we’re here to ensure that you always have the assistance and the tools you need to promptly overcome every challenge that comes your way. If you’re looking to grow your business, this solution was made for you. Contact us today and schedule a time to speak with one of our consultants about the benefits of LSAP for your organization.