If yes, it may be time to modernize your business processes with document management. In the following infographic, the Center for Digital Government (CDG) compiled survey responses from 203 state officials regarding their use of document management solutions.

It’s not surprising that over 80% of respondents agree that document management is a priority. Get informed about the 10 things you need to know about document management in the public sector.

Over 80% of respondents agree improving document management is a priority for them personally and for their organization.

68% of organizations are actively modernizing their approach to document management.

15% plan to in the future.

1/4 of respondents plan to automate a process within 12 months.

37% of organizations implement document management agency-wide > 23% in a single department and 22% statewide.

When looking to procure, over 1/3 of organizations prefer a heavily configurable commercial-off-the-shelf (COTS) solution.

Only 10% prefer to develop a solution in-house.

The most important automated document management features are:

– 77% retrievable records

– 59% digitized electronic forms

– 50% electronic routing

– 30% error recognition

Respondents say some unmet needs with current document management solutions are:

– 48% ease of use

– 35% storage

– 2% security

38% of respondents say integration with other systems is the greatest challenge when justifying the need for a solution.

64% of respondents say department heads, like C-suites and VPs, are the decision-makers most commonly involved in the selection process.

Drivers in selecting a solution are:

– 60% Security

– 49% Simplicity, Ease of Use

– 45% Cost Savings