Laserfiche Named a 2020 Gartner Peer Insights Customers’ Choice for Content Services Platforms

3 min read
  • Information Technology

Laserfiche recently received the distinction of being named a 2020 Gartner Peer Insights Customers’ Choice for Content Services Platforms. This recognition indicates the consensus and diversity of reviews by customers through the Gartner Peer Insights platform, which features over 215,000 reviews in more than 340 markets.

In its announcement, Gartner explains, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals, taking into account both the number of reviews and the overall user ratings.”

To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate. Laserfiche customers gave Laserfiche a 4.8 average overall rating (out of 5.0) in the Content Services Platforms market (as of Jan. 31, 2020), based on 158 ratings in the previous 12 months.

Why Customers Choose Laserfiche

Read on to hear from Laserfiche customers’ own insights about the Laserfiche platform that led to its distinction as a Customers’ Choice:

Laserfiche founder Nien-Ling Wacker started the company with the idea of “creating software people love to use.” Today, Laserfiche continues its efforts to follow this mantra, creating software that’s not only capable of doing amazing things, but also making the lives of knowledge workers easier so they can focus on more strategic initiatives. One of the more recent innovations for the Laserfiche platform is smart invoice capture, which harnesses the power of machine learning to recognize invoices in virtually any format, accelerating operations for accounts payable departments.

  • “The core product is robust and flexible enough to configure to meet very specific business needs.” CIO at a midsize government

For years, Laserfiche has been a favorite among those in finance and governments, for its robust records management feature set and powerful security features. More recently, Laserfiche has released Laserfiche Vault, a solution package designed to support broker-dealer firms with SEC compliance.

One of Laserfiche’s most desirable qualities is that it offers a wide variety of integrations with some of today’s most used software suites. Laserfiche has recently innovated even further with the release of workflow bots, which uses robotic process automation technology to record user actions across application screens. This means that for Laserfiche users, the platform can now integrate with legacy systems or those lacking APIs, further streamlining processes across lines of business.

A Thank You to the Laserfiche Community

Laserfiche is incredibly proud to be selected as a 2020 Gartner Peer Insights Customers’ Choice for Content Services Platforms. To learn more about the distinction or read reviews written about Laserfiche by the IT professionals who use it, please visit the Customers’ Choice announcement page.

This distinction also wouldn’t be possible without reviews from the Laserfiche community, whose feedback helps influence the product roadmap and consistently drives Laserfiche to make software that inspires people to reimagine how technology can transform lives. Laserfiche looks forward to continue innovating and listening to customers as it has in earning this prestigious distinction.

The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.


To learn more about Laserfiche, visit

To read in-depth evaluations of Laserfiche and other vendors in the content services platform market, download the Gartner 2019 Magic Quadrant for Content Services Platforms (CSP) here.

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