Tech Tip: Logging in to Laserfiche WebLink with Laserfiche Avante and Rio

3 min read
  • Information Technology
  • Document & Records Management

Laserfiche WebLink is a Laserfiche client application that allows you to make part or all of your repository available for anonymous public access. Because of this, it is not feasible to allocate a named user license to each user who will be using Laserfiche WebLink. Public Portal licenses allow you to grant read-only access to people who will not have named user licenses through Laserfiche WebLink.

However, Public Portal licenses are not the only way that you can use Laserfiche WebLink with a Laserfiche Rio or Laserfiche Avante repository.

Public Portal Licenses

Public Portal licenses allow either a specified number of concurrent connections, or unlimited connections, depending on your licensing. If your Laserfiche Server is configured for a public portal license, any user who is marked as read-only in the Administration Console can use the Public Portal license to log in; they do not need to have a named user license.

Important: Marking a user as read-only is not the same as granting them a Retrieval Named User License.
For example, if you configured your Laserfiche WebLink installation to automatically log users in as a particular account, you could mark that account as read-only. Any user who logs in using that account would then be able to use the public portal license to access the repository, even if the account was not granted a named user license.

Named User Licenses

In some cases, you may want to allow users who are not marked as read-only to log in to Laserfiche WebLink. For instance, an administrator with a named user license may want to log in to Laserfiche WebLink to test settings or troubleshoot issues.

Users with named user licenses can log in to Laserfiche WebLink using their normal Laserfiche user accounts. If the user has been marked as read-only, and the Laserfiche Server has been allocated a Public Portal license, the user will log in using the Public Portal license. If not, the Server will check for a named user license. If a named user license is found, the user can log in using that named user license. Both full and retrieval named user licenses can be used to log in to Laserfiche WebLink, but, as Laserfiche WebLink is a purely read-only client application, both types of accounts will only have read-only access when using Laserfiche WebLink.

Users Unable to Log In

Users will not be able to log in through Laserfiche WebLink in the following situations:

  • If the Laserfiche Server associated with the repository has no Public Portal license, and the user does not have a named user license, they will not be able to log in through Laserfiche WebLink as they have no license. This issue can be resolved by logging in using a named user license, or granting a Public Portal license to the Laserfiche Server.
  • If the Laserfiche Server does have a Public Portal license, but the user is not marked as read-only and does not have a named user license, they will not be able to log in, as they are not configured to use the Public Portal license. This issue can be resolved by marking the user as read-only so that they can use the Public Portal license, or granting them a named user license.
  • If the Laserfiche Server has a Public Portal license with a limited number of concurrent connections allowed, and a user is marked as read-only and has no named user license, an inability to log in may be caused by all the connections being in use. The user will need to wait until another user logs off so that a connection is available. This can be resolved by increasing the number of concurrent connections on your Public Portal license, or switching to an unlimited public portal license.

Note: Device licenses are not compatible with Laserfiche WebLink.

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