Terms of Use

By accessing or using the Site or Services or by clicking to accept or agree to the Terms of Use when this option is made available to you, you agree to follow and be bound by these Terms with respect to your access to and use of the Site and the Services. Additionally, you acknowledge that you have read and agree to the terms of our Privacy Notice (“Privacy Notice”) which also form part of these Terms. If there is a conflict or inconsistency between these Terms and the rules, guidelines, license agreement, user agreement or other terms and conditions for a specific area of the Site or for specific Services, the latter will have precedence with respect to your access and use of that area of the Site or Services.

Laserfiche may revise the Terms at any time without notice to you. The revised Terms will be effective when posted, and apply to your access to and use of the Site or Services thereafter.

Your continued use of the Site or Services following the posting of revised Terms means that you accept and agree to the changes. You agree that you are solely responsible for checking this page each time you access or use this Site or any Service so you are aware of any changes, as they are binding on you.

Any information and data available through the Site or Services is provided solely to enable you to learn about Laserfiche and the Services. You agree to use the Site and Services in accordance with its purpose. To the extent that Laserfiche provides downloadable software, open source software, software as a service offerings, or any other software product or service, whether from any Laserfiche operated website or third party authorized reseller (collectively, “Software”), such Software is subject to all license agreement(s) that are included with or accompany the Software, and any other terms and conditions that Laserfiche may designate for the Software (collectively, the “Software License Agreement”). All Software is provided “as-is” for evaluation, licensed use, and internal use only, unless otherwise specified in the applicable Software License Agreement entered into by and between you and Laserfiche. Software may be time-disabled and may cease to operate after a period of time. Software may not be redistributed unless specifically authorized in writing by an authorized representative of Laserfiche.

You agree to use our Site or Services responsibly and agree not to use the Site or Services in any unauthorized way, including but not limited to, unlawfully gaining access to another person’s or entity’s information, making any copies, adaptations, modifications, alterations, or reconfigurations of Software, unless otherwise permitted in the applicable Software License Agreement entered into by and between you and Laserfiche or specifically authorized in writing by an authorized representative of Laserfiche. Please do not copy, download, upload, or share content unless you have all rights to do so. You further agree not to use the Site or Services in any way that is in violation of these Terms or applicable law. You may use our Site and Services only as permitted by applicable law, including export control laws and regulations.

Laserfiche may review your conduct and content for compliance with these Terms. Laserfiche is not responsible for the content users post and share via our Site or Services.

You are responsible for protecting the confidentiality of your password(s), and for the acts and omissions of any third party that accesses the Site or Services through use of your password, as if such acts and omissions were your own.

By using the Site or Services, you acknowledge and agree to Laserfiche’s collection, use and disclosure of your data and information (including your users’ data and information) as described in the Privacy Notice.

The Site or Services may integrate, be integrated into, or be provided in connection with third-party web sites, content, products and services. We do not control nor are we responsible for such third-party websites, content, products and services. You should read the terms of use agreements and privacy notices that apply to such third-party websites, content, products and services.

While we are pleased to receive materials, feedback, suggestions, or information from you or your users regarding Laserfiche or our Services, including submission of entries for competitions and/or Promotions (collectively, “Submissions”), you understand and agree that any Submission sent by you to Laserfiche will be considered non-confidential, non-personal, and non-proprietary (other than personal information, as described in the Privacy Notice) [and may be used, disclosed and shared by Laserfiche for any purpose and in any manner it sees fit (including incorporating it into, and distributing it as a part of, the Services or any other products, services or content) without any compensation or attribution to you or any user]. Please note that you are not obligated to disclose or share Submissions with Laserfiche by agreeing to these Terms. All Submissions are voluntary by you.

You agree that you will not provide to Laserfiche any Submissions that you consider to be confidential or proprietary.

Each time you provide Submissions to Laserfiche, you represent and warrant to Laserfiche that you have the right to submit the Submissions, and by submitting it you will not be infringing any rights of any third party, including intellectual property rights (e.g., copyright, trademark or patent), privacy or publicity rights, rights of confidentiality, or any other contractual obligations.

The foregoing is without limitation to the terms related to Feedback in Section 7 (Beta Services).

Any sweepstakes, contests, raffles, surveys, games, or other promotions (collectively, “Promotions“) made available through Laserfiche, its Services, or through the Site, may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Notice. If any of the rules for a Promotion conflict with these Terms, the Promotion rules will apply with respect to the subject matter of the Promotion. In addition, supplemental terms may apply to certain Services, such as policies for a particular event, program, activity or Promotion, and such supplemental terms will be disclosed to you in separate disclosures or in connection with the applicable Service(s). Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Service(s). Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services.

Subject to Section 11, Laserfiche sometimes makes available Software and features that are still being developed, tested and evaluated (collectively, “Beta Services”) to a limited group of users without any compensation or reimbursement of any kind. You acknowledge and agree that any Beta Services made available to you are not final products and, as such, are provided “As Is.” Beta Services have usually not been commercially widely released for sale, distribution or use by the general public, and may not be as reliable as Laserfiche’s other services. Laserfiche provides no assurance that any specific errors or discrepancies in the Beta Services will be corrected, and we are under no obligation to provide any updates, technical support, maintenance or any other services for Beta Services. Beta Services are made available so that we can collect information related to quality, usability, performance, identification of defects, and user feedback (collectively, “Feedback”).

By using our Beta Services, you agree that we may collect Feedback from you as part of testing and evaluation. Additionally, you agree that:

1. Laserfiche may freely use such Feedback for any purpose; and
2. you will not give Laserfiche any Feedback:
   1. that you have reason to believe is subject to any patent, copyright, or other intellectual property claim or right of any third party; or
   2. that is subject to license terms that seek to require any Laserfiche product incorporating or derived from any such Feedback, to be licensed to or otherwise shared with any third party

In the event you request to opt out, your participation in the Beta Services will be canceled and Laserfiche will stop collecting Feedback from you.

You understand and agree that any Feedback provided by you or your users to Laserfiche will be considered non-confidential, non-personal, and non-proprietary (other than personal information, as described in the Privacy Notice) and may be used, disclosed and shared by Laserfiche for any purpose and in any manner it sees fit (including incorporating it into, and distributing it as a part of, the Services or any other products, services or content) without any compensation or attribution to you or any user.

Beta Services may be confidential until commercially widely distributed or sold. See your underlying Software License Agreement for the applicable Beta Services for more information.

Laserfiche provides a search tool for Laserfiche generated content for our clients; such as user guides, how-to-manuals and other product training materials, including its generative AI features (“Laserfiche Search Tool”), to query certain documentation, materials, and content comprised in Laserfiche’s databases (collectively, “Laserfiche Searchable Documentation”).   When you use the generative AI features of the Laserfiche Search Tool, you may be asked to input or upload content (collectively, “Input”). The Input will be used by the Laserfiche Search Tool and our Services to generate an output, such as text (including specifications, code, configurations, and other parameters), documents, images, audio files, video files, and other content (collectively, “Output”).   You may use the Input with, and use the Output generated by, the Laserfiche Search Tool and Services, only in accordance with these Terms. Laserfiche reserves the right to throttle, limit, disable, suspend, or terminate your right to use or access the Laserfiche Search Tool, Services, and related generative AI features, at any time in Laserfiche’s sole discretion without prior notice to you. This does not include any other AI functionality such as AI powered document summarization which are covered by the Laserfiche Cloud Subscription Agreement.

As between you and Laserfiche, Laserfiche exclusively owns all intellectual property rights in and to the Laserfiche Search Tool, the Laserfiche Searchable Database, and the Output.  Subject to the terms and conditions of these Terms, you may use the Laserfiche Search Tool and related Services and all or any portion of the Output, solely for your internal purposes in connection with your use of Software licensed from Laserfiched.  You acknowledge and agree that use of the generative AI features of the Laserfiche Search Tool and related Services may produce Output, including any Laserfiche Searchable Documentation incorporated in such Output, that is unexpected or unsuitable for your use case.  You are solely responsible for all use of the Output and evaluating the Output for accuracy and appropriateness for your use case, including by utilizing human review as appropriate.  Output, including any Laserfiche searchable documentation incorporated in such output, is made available solely on an “as is” and “as available” basis.

When you use our Services, including the Laserfiche Search Tool or any other Software, you or your users may provide us with information, data and other content, including but not limited to text, files, video files, audio files, photographs, messages, and contacts (collectively, “Your Content”). Your Content is yours and these Terms do not grant Laserfiche any rights to Your Content except for the limited rights that enable us to offer and provide our Services to you. When you use our Services, you agree to provide, and hereby provide, Laserfiche, including our affiliates and trusted third parties, an irrevocable, perpetual (non-exclusive), worldwide license to use, host, store, reproduce, copy, adapt, encode, modify, create derivative works, communicate, publish, publicly perform, publicly display, distribute, transmit, process, and disclose Your Content and other information we may obtain as part of your use of the Services. Without those rights, we could not offer our Services. Please note that this license continues even if you stop using our Services.

You represent and warrant that: (a) you have the necessary rights to grant us the license described hereinabove for Your Content; (b) Your Content will not infringe the rights of any third party, including intellectual property rights (e.g., copyright, trademark or patent), privacy or publicity rights, rights of confidentiality, or any other contractual obligations; (c) Your Content does not, and will not, violate any applicable law, including data protection and privacy laws and regulations; and (d) Your Content does not, and will not, violate these Terms. Laserfiche may, without notice to you, block or disclose Your Content, in Laserfiche’s sole discretion, if Laserfiche believes that Your Content violates the rights of a third party, applicable law, or these Terms.

Laserfiche does not accept or consider unsolicited ideas, which includes, but is not limited to, new or improved products or technologies, product improvements, ideas advertising or promotion campaigns, processes, materials, marketing plans or new product names.

Please do not submit any unsolicited ideas, original creative artwork, suggestions or other works in any form to Laserfiche or any of its employees. The purpose of this policy is to avoid potential misunderstandings or disputes when Laserfiche’s products, services, features, or marketing strategies might seem similar to ideas submitted to Laserfiche. If, despite our request that you not send us your ideas, you still submit your ideas to Laserfiche, then regardless of what your communication to Laserfiche says, these Terms will apply and your ideas will automatically be deemed to be Submission(s) under Section 5.

The Site and Services, including Software and other Laserfiche features, are protected by intellectual property rights of either Laserfiche or a third party licensor.

Laserfiche reserves all rights to its trademarks, trade names, service marks, and logos (collectively, “Laserfiche Marks”). You are not permitted to use Laserfiche Marks without our prior written consent. For information on trademark use and the Laserfiche brand, please visit our Trademark and Brand Usage Guidelines. The Site or Services may also display trademarks, trade names, service marks, and logos of other third parties (collectively, “Third Party Marks”). You are not permitted to use Third Party Marks without our prior written consent or the consent of such third party which may own the Third Party Marks.

In addition, we reserve the right to delete or disable content alleged to be infringing the intellectual property rights of others and terminate accounts of infringers; provided that any such deletion or disabling of content, or any delay in doing so, shall not relieve you of any obligation to Laserfiche set forth herein or under applicable law with respect to any infringement of the intellectual property rights (e.g., copyright, trademark or patent), privacy or publicity rights, rights of confidentiality, or any other contractual obligations of any third party by content provided by you or your users. To report or submit a notice of alleged copyright infringement, please see our contact information under Section 16.

You agree to defend, indemnify and hold harmless Laserfiche, its affiliates, licensors and service providers, and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Site or Services, including any Software or other features, item, content that is not authorized by Laserfiche or, if authorized, is not in accordance with these Terms.

The Site and Services are provided as-is and as available. Compulink Management Center, Inc. dba Laserfiche and its shareholders, affiliates, officers, directors, employees, contractors, agents, representatives, business partners, vendors, licensors, and advisors, whether jointly or severally (“Laserfiche Entities”), expressly disclaim any representations, warranties and conditions of any kind, whether express or implied, statutory or otherwise, including but not limited to any implied warranties of merchantability, non-infringement, fitness for a particular purpose and satisfactory purpose.

Neither Laserfiche nor any person associated with Laserfiche makes any representation or warranty with respect to the completeness, security, reliability, quality, accuracy, currentness or availability of the Site or Services, or any item, content, information or data, including any Software or Output, made available through the Site or Services. Without limiting the foregoing, neither Laserfiche nor any person associated with Laserfiche represents or warrants that the Site or Services, or items, content, information or data, including any Software or Output, made available through the Site or Services will be accurate, reliable, error-free or uninterrupted, that our Site or Services or the server that makes the Site or Services available are free of harmful components, such as viruses, or that the Site or any Services or items, content, information or data, including any Software or Output, made available through the Site or Services will otherwise meet your needs or expectations.

You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our Site and Services for any reconstruction of any lost data.

Some jurisdictions do not allow the disclaimer or exclusion of certain warranties or the limitation or exclusion of liability for certain damages, or the disclaimer or waiver. To the extent that they are held to be legally invalid, or if Laserfiche may not, as a matter of law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of Laserfiche’s liability will be the minimum permitted under such applicable law. All other terms will remain in full force and effect.

IN NO EVENT WILL LASERFICHE ENTITIES BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, SERVICES, ANY WEBSITES LINKED TO THE SITE OR SERVICES, OR ANY ITEMS, CONTENT, INFORMATION OR DATA, INCLUDING ANY SOFTWARE OR OUTPUT, MADE AVAILABLE THROUGH THE SITE OR SERVICES, WHETHER IT BE DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF USE, LOSS OF BUSINESS OR PROFITS, LOSS OF GOODWILL, OR LOSS OF DATA, WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT (FORESEEABLE OR OTHERWISE), AND ON ANY THEORY OF LIABILITY. ACCESS TO, AND USE OF, THE SITE AND SERVICES, AND ANY ITEMS, CONTENT, INFORMATION OR DATA, INCLUDING ANY SOFTWARE OR OUTPUT, MADE AVAILABLE THROUGH THE SITE OR SERVICES, ARE AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA RESULTING THEREFROM.

IN THE EVENT THAT YOU HAVE ANY BASIS TO RECOVER DAMAGES IN ANY CIRCUMSTANCE ARISING FROM OR RELATED TO THE SITE OR SERVICES OR BREACH OF THESE TERMS, YOU AGREE THAT OUR MAXIMUM LIABILITY TO YOU, WILL NOT EXCEED IN AGGREGATE THE TOTAL AMOUNT PAID BY YOU TO US IN THE MONTH IMMEDIATELY PRECEDING ANY SUCH CLAIM OR USD 100, WHICHEVER IS LESS. THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT INCREASE SUCH LIMITATION OF LIABILITY.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

If any provision of these Terms is held to be unlawful, void or for any reason unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity and enforceability of any remaining provisions. If a court or arbitrator holds that we cannot enforce a part of these Terms as written, we may replace those terms with similar terms to the extent enforceable under relevant law.

Laserfiche hopes that we don’t have a dispute and we are open to resolving any issues informally. At Laserfiche’s sole discretion, it may require you to submit any disputes arising from these Terms, or the use of the Site or Services, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, to final and binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”). You agree to submit to arbitration in Los Angeles, California.

Neither you or Laserfiche will enter class arbitration or bring any claims as a plaintiff or class member in any class or representative arbitration proceeding. In the event the prohibition on class arbitration is deemed invalid or unenforceable, then the remaining portions of the arbitration agreement and these Terms will remain in force. You will have the right to opt out of this agreement to arbitrate by providing written notice of your intention to opt out within 30 days after the Effective Date of the latest Terms.

To the extent permitted by applicable law, any suit, claim, action or proceeding arising from or related to these Terms, or the use of the Site or Services, or any items, content, or information or data made available through the Site or Services, whether in contract or tort, must be instituted by you against Laserfiche Entities within one (1) year after the occurrence of any one or more of the acts, omissions, facts, conduct, events, claims or allegations upon which the action, proceeding or claim is based. Accordingly, you waive the benefit of any statute of limitations which specifies a period longer than one (1) year for filing an action or proceeding against any Laserfiche Entity.

All matters relating to these Terms and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), will be governed by and construed in accordance with the laws of the state of California without giving effect to conflicts of law principles. Any legal suit, action or proceeding arising out of, or related to, these Terms will be instituted exclusively in either the federal or California state courts located in the County of Los Angeles, California. You waive any and all objections to the exercise of jurisdiction and venue over you by such courts.

We may assign these Terms, in whole or in part, at any time without notice to you. You may not assign your rights or obligations under these Terms or transfer any rights to use the Services or Site. Persons who are 18 years or younger, or not of the age of majority, may not use the Site or Services, and we ask that no information in relation to such individuals be submitted to Laserfiche. The English language version of these Terms and any notice or other document relating to these Terms shall prevail if there is a conflict or discrepancy between the English and any other language version of these Terms. These Terms constitute the entire agreement between you and Laserfiche regarding the subject matter hereof, and supersedes all previous communications, course of dealing representations and agreements, whether oral or written, between Laserfiche and you with respect to the subject matter hereof. Laserfiche’s failure to exercise or enforce any right or provision in these Terms shall not operate as a waiver of such right or provision. Any rule of construction to the effect that ambiguities are to be resolved against the drafting party will not be applied in connection with the construction or interpretation of these Terms.

If you have any comments or questions regarding these Terms, please send a message to:

Compulink Management Center, Inc. d/b/a Laserfiche
ATTN: Legal Department
3443 Long Beach Blvd.
Long Beach, CA 90807
USA
notices@laserfiche.com