Reimagine Your Insurance Value Chain Operations and Drive Efficiencies

Manage and centralize data across systems in a secure, single source of truth content services platform (CSP). Automate insurance value chain operations to save operational costs while improving customer satisfaction.

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Trusted by Insurance organizations that are prioritizing digital transformation

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Simplify Data Controls with a Cloud Enterprise Content Management Platform

Leverage cloud and AI-driven technologies such as Laserfiche Intelligent Data Capture to streamline document processing and support any future-of-work scenarios. Robotic process automation helps avoid manual re-keying of information from legacy insurance systems or during mergers and acquisitions.

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Reduce Claims Leakage by Digitizing Your Value-Chain Operations

Laserfiche Forms and Repository act as a self-service platform for customers to file claim submissions at anytime and anywhere, supported by process automation tools to trigger actions within the claim processing journey. All claims-related documents are retained within the repository with metadata, audit trail and automated records management to stay on top of insurance-standard compliance.

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Establish a Modern Digital Experience for Better Customer Satisfaction

Customers can initiate requests anytime with insurers, agents or brokers from any location by using a digital platform that is mobile-supported and easy to use. It establishes greater trust throughout the journey with transparent communication supported by automated workflows.

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Easily Establish a Digital Ecosystem with Low-Code Integrations

Low-code integration tools like iPaaS and direct API integrations enable seamless connections between Laserfiche and core insurance applications, making it easier to automate business processes and share data across multiple applications. Insurers can also leverage prebuilt solution templates to jumpstart the transforming operations.

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Hear From Our Customers About Laserfiche

Mitsui Sumitomo Marine Management

Jonathan Charters: VP, Deputy Chief Information Officer and Chief Transformation Officer Mitsui Sumitomo Marine Management (U.S.A.), Inc.

“We partnered with Laserfiche because it has the most flexible workflow automation platform to support not just our core processes, but to also transform our operations across the company – from human resources to finance and IT.”

Berkshire Hathaway Homestate Companies

Thomas Sowinski: AVP, Business Applications, Berkshire Hathaway Homestate Companies

“Laserfiche provides us with a secure and stable platform. It’s going to allow us to grow; it’s going to scale with us as we continue to scale as an organization, and it’s really going to enable us to have a single enterprise document management system that we’re able to get good data and information out of so that we can make good decisions for our customers moving forward.”

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Mitsui Sumitomo Insurance Group (MSIG) Hong Kong

Alan Yue: Senior Vice President of Information Technology, MSIG Hong Kong

“Claims is only the beginning of our digital transformation. Since implementing Laserfiche, we are looking at expanding to multiple channels, underwriting teams and core business processes to digitize and automate as well.”

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AFP Crecer El Salvador

Carlos Ramos: Supervisor De Digitalización, AFP Crecer

“Thanks to Laserfiche, as a tool, has allowed us change our processes. We went from a timeframe of 5 days to 3 days. Other processes sped up from 15 days to just 5 days.”

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Explore More Resources for Insurance

Figure 1: Data showing that insurers with efficient or fully automated workflows are more customer-centric.
Why 77% of Insurers Use Digital Transformation to Improve Customer Experience
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Build a Digital Claims Processing System to Improve the Customer Experience
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Speak with our Laserfiche Financial Services experts to learn how we can support your on-going digital transformation.