Laserfiche Support Plans
Lower the total cost of ownership and grow the value of your organization’s Laserfiche investment.
Choose the Level of Support That’s Right for You
Laserfiche support plans offer various technical support options and comprehensive professional service packages for Laserfiche on-premises and cloud systems. Every new Laserfiche customer has our basic plan, which is the standard for all Laserfiche systems. For organizations that need quick access to Laserfiche experts, Premium support offers a number of benefits.
- SUPPORT BENEFITS
- BASIC PLAN
- PREMIUM PLAN
-
-
Support Response Times
Get answers from our expert technical team within certain response times
- Within 24 Business hours
- Within 4 Business hours
-
Support Response Times
-
-
Latest Product Releases
Get new versions and product updates as soon as they’re released
-
-
-
Latest Product Releases
-
-
Preferred Pricing
Make your investment work for you with preferred pricing when upgrading your platform or licensing model
-
-
-
Preferred Pricing
-
-
Community
Get tips, tricks and best practice advice from the global Laserfiche community
-
-
-
Community
-
-
Online Learning Resources
Get answers from our expert technical team within certain response times
-
-
-
Online Learning Resources
-
-
Interactive Webinars
Our experts offer information on products, trends and other topics that help position you for success
-
-
-
Interactive Webinars
-
-
24/7 Online Technical Support
Get support through the Laserfiche Support Site and Laserfiche Answers discussion forums
-
-
-
24/7 Online Technical Support
-
-
Direct-to-Laserfiche Chat
Available for authorized contacts
-
-
Direct-to-Laserfiche Chat
-
-
Fast-track Escalation
For urgent support cases
-
-
Fast-track Escalation
-
-
Priority Pricing
For Laserfiche Empower Conference and Regional Training
-
-
Priority Pricing
Ready to take the next step?
Check out our Laserfiche Pricing Plans and Request a Demo today!
Get the Most Out of Your Laserfiche Investment
Looking to improve on your current success? Want to learn how you can get more value out of your Laserfiche system? Contact us to learn more about technical, business process or project-based consulting.