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Laserfiche Names Garrett Boss as CIO to Lead Enterprise IT, Security, and Business Transformation

LONG BEACH, CALIFORNIA, Sept. 29, 2026 — Laserfiche — the leading SaaS provider of intelligent content management and business process automation — today announced the appointment of Garrett Boss as chief information officer. Boss will oversee Laserfiche’s global IT services team and business transformation office, including deployment of internal Laserfiche solutions and all other enterprise-wide IT systems. In this role, he will also oversee governance, risk, and compliance, supporting Laserfiche’s mission to scale AI innovation while safeguarding the critical content and lifecycle tools customers rely on.

“Laserfiche’s own technology infrastructure and security posture are central to how we deliver an exceptional product and responsive services,” said CEO Karl Chan. “Garrett is a proven leader with a track record of leading global IT and governance teams as they scale and accelerate innovation. I am confident his leadership will help move Laserfiche forward as we shape the future of our platform.”

Boss has over 20 years of experience aligning digital transformation initiatives with business outcomes. Most recently, as executive vice president, Enterprise & Data Platforms at FOX Corporation, he led efforts to integrate agentic workflows across FOX’s application portfolio, to accelerate product updates and feature releases, and reduce time-to-market for software improvements. He is passionate about making a positive impact enterprise-wide, building delivery-focused teams that operate with clarity, and providing technology solutions that create measurable value. At Laserfiche, Boss will support Laserfiche’s continuous innovation and delivery of seamless experiences to partners and customers.

“I’m honored to join Laserfiche at such a pivotal moment in the company’s journey,” said Boss. “Laserfiche has long been a leader in helping organizations manage information and automate critical business processes, and I’m especially excited about the company’s strategy for AI and context management. The value of enterprise AI depends heavily on the quality and context of the information that grounds it. Laserfiche is uniquely positioned to help organizations transform their unstructured content into trusted, actionable context that can be securely integrated into AI-powered workflows. I look forward to working alongside Karl and the entire leadership team to advance our technology strategy, accelerate innovation and deliver intuitive, seamless experiences that empower our customers and partners to thrive.”

Laserfiche provides enterprise-scale, AI-driven content management solutions to more than 10 million users globally. The company is headquartered in Long Beach, California.

About Laserfiche

Laserfiche is the leading enterprise platform that helps organizations digitally transform operations and manage their content with AI-powered solutions. Through scalable workflows, customizable forms, no-code templates and AI-enabled capabilities, the Laserfiche® document management platform accelerates how business gets done. Trusted by organizations of all sizes — from startups to Fortune 500 enterprises — Laserfiche empowers teams to boost productivity, foster collaboration, and deliver a superior customer experience at scale. Headquartered in Long Beach, California, Laserfiche operates globally, with offices and partners across the Americas, Europe, the Middle East and Asia.

Texas A&M University Scales Process Automation Across Campus

Knowledge Worth Preserving

With more than 81,000 students and tens of thousands of faculty, staff and student workers, Texas A&M University operates at a scale that few institutions can match. That size creates opportunities for innovation, but it also introduces complexity. Across the university, teams are constantly finding better ways to work while supporting the student experience and world-class research. What succeeds in one department, however, doesn’t always make its way to another.

That challenge became even more apparent as university operations evolved under new leadership. Consolidation efforts brought resources together across colleges and business units, creating new opportunities to streamline services. It also highlighted differences in how work was performed.

“At Texas A&M, one department may solve a problem that another doesn’t even realize has already been solved somewhere else,” said Michael Berardi, IT director for the Bush School. “We needed ways to make successful processes repeatable across the university.”

Additionally, as experienced employees retired, years of institutional knowledge often left with them. Capturing and standardizing processes became increasingly important for ensuring continuity and supporting future growth.

One Platform, Many Possibilities

Texas A&M selected Laserfiche as its enterprise document management platform more than two decades ago. What began as a document management initiative evolved into a platform for process automation, reporting, records management and system integration.

Across the university, teams adapted the platform to support their own operational priorities:

Research operations gains visibility into workloads. Research Enterprise Business Services replaced paper-based processes with digital forms and reporting. Teams can now track submission volumes, monitor workloads and allocate resources based on real-time data. Required fields reduce back-and-forth communication via email and help ensure submissions are complete the first time. “When I first started, everything was paper,” said Kayla Kitchens, administrator II. “With Laserfiche we can now see how much work each person is handling and make adjustments when new responsibilities come in. Before, we had no way to measure that.”
Human Resources streamlines onboarding. HR uses Laserfiche for onboarding, personnel file management, awards nominations and disclosure processes. Integrations with faculty affairs, employee ID and service management systems allow information to move automatically between applications. This reduces manual effort and accelerates employee onboarding so new faculty and staff can begin supporting students sooner. “We built several Laserfiche integrations into our onboarding process,” said Paige Green, service quality consultant. “When a faculty hire is approved, that information can automatically flow into the onboarding workflow so the next steps can begin immediately.”
Texas A&M University at Qatar automates HR and finance workflows. As part of Texas A&M’s global education network, Texas A&M University at Qatar uses Laserfiche Forms, workflows and the repository to eliminate manual record keeping and help staff manage records, enforce retention requirements and automate approvals. As users become familiar with the platform, they continue identifying new opportunities to simplify processes and reduce human error. “Once they see how easy it is to use Laserfiche, they start asking why we didn’t start using it sooner,”said Faith Stringer, assistant director of business operations.
Recruiting teams reclaim valuable time. At the Bush School, recruiters were spending significant time coordinating interview schedules for prospective students each year. After implementing a Laserfiche workflow, the team reduced administrative effort by over 100 hours across two employees, giving staff more time to focus on prospective students rather than scheduling logistics. “Laserfiche gave them their weekends and nights back,” said Berardi. “That’s a significant improvement for the people doing the work.”

Solutions Shaped By the People Using Them

As usage expanded, departments began quantifying the impact of automation across the university. For example, the employee ID card process was previously kicked off via email, requiring human intervention to route, upload and manually type information into an Excel sheet to complete. “This was strenuous and there was a lot of room for human error,” said Priya Karthick, enterprise IT technologist.

Using Laserfiche to automating the process reduced processing time by approximately 540 hours over a six-month timeframe.

These gains build on the scale of Texas A&M’s broader Laserfiche program. Today, the university supports nearly 70 repositories, more than 100 forms-based processes and approximately 30,000 users across the Texas A&M system.

“What started with just a few repositories has grown into a platform used across the university system,” Karthick explained. “As more departments adopted Laserfiche, they found new opportunities to automate processes and improve efficiency.”

The growth of Laserfiche at Texas A&M has been shaped by a culture of sharing and continuous improvement. Because Laserfiche’s low-code tools are accessible to technical and non-technical users alike, they can build on each other’s ideas rather than starting from scratch. A workflow developed for one team often becomes the starting point for another. Each automated task, documented workflow and shared process frees employees to focus on the university’s core mission of serving students and advancing research.

“Laserfiche gives people the gift of time,” said Berardi. “And that’s value that reaches every level of the organization.”

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Integrations with Forms and Workflow (Self-hosted)

Laserfiche self-hosted includes a host of integration tools that you can leverage to connect external third-party systems to your automated Laserfiche solutions. Learn how to use web requests and database connections to tap into data in another system to streamline and simplify your Laserfiche automated processes.

Integrations with Business Processes and Workflow (Laserfiche Cloud)

Laserfiche Cloud includes a host of integration tools that you can leverage to connect external third-party systems to your automated Laserfiche solutions. Learn how to use web requests, direct database connections, and lookup tables to tap into data in another system and streamline your automation.

Introduction to the Repository

New to working with documents in Laserfiche? In this hands-on lab, follow along with our expert instructors to learn how to use the Laserfiche repository.

Introduction to Laserfiche Forms and Business Processes

Create your first electronic form and process in this hands-on lab! Perfect for anyone new to Laserfiche and automation, this session will show how you can use Laserfiche to increase efficiency and streamline work with electronic forms and automated processes.