With three locations throughout Colombia, the Cámara de Comercio de Barranquilla (Barranquilla Chamber of Commerce) energizes economic development in the region through business license registration, events, network building, business infrastructure and more.
The central agency oversees the activities of thousands of companies throughout the country, leading to a huge volume of paperwork associated with new business license registration and renewal each year.
Modernizing the Business Registry Process
Due to growing demand, the chamber wanted to update its technology infrastructure to offer registration services online, publish digital document files online for client access and achieve federal regulatory standards.
“One of our biggest customer service challenges was to take our traditional services on site to new virtual services on the internet,” says Jorge Andon, Public Registry Lawyer for the chamber. “We want to deliver a service that is up to date with today’s business world.”
Using Laserfiche Forms, the chamber brought its paper-based registration online by building a digital public registration portal. Over 50,000 local businesses now use the portal to register for business licenses, update operational information and streamline service requests. The portal has reduced thousands of operational service costs for the organization.
Paving the Way for Top-Shelf Client Service
The benefits of the Laserfiche system went well beyond easing the business registration process. With one repository in place for document management, the chamber unified information across all corners of the agency and enabled advisors in different areas of expertise to quickly respond to customer inquiries. If a customer asks any question about a case filing, advisors only need to select a few options in Laserfiche to find the right documentation. This expedited customer service has positioned the chamber as a leader in government efficiency.
“There were problems we’ve had in the chamber for years, and now we could solve them in just a matter of weeks,” says Andon. “Other chambers of commerce are now starting to look to us to see what we are doing to solve our problems and deliver such fast service.”
- The chamber can complete new business registration requests in 24 hours instead of 10-15 days.
- The chamber eliminated time-consuming reprocessing requests and returned documents.
- A significant amount of manual administrative work was eliminated, saving the chamber an average of $50,000 each year in operational costs.
- The Laserfiche system helped the chamber with compliance and reduced the risk of complaints and fines from regulatory commissions.
“Implementing and designing processes in Laserfiche is so easy,” says Andon. “If you can imagine it, you can do it.”