PERI Formwork Scaffolding Engineering Ltd, based in South Africa, is a global manufacturer of formwork and scaffolding and provides consultant, project and engineering services for the construction industry. With wide-reaching operations across 60 global subsidiaries, the firm manages complex payment streams that require efficient processes and quick response times.
“As technology changes, there’s a need to communicate and distribute to customers more efficiently,” says Jacques Lotriet, Business Analyst for PERI’s Financial Efficiency Projects.
The organization previously relied on paper mail to sort, distribute and pay invoices. Collecting payments from customers often took up to two weeks with no guarantees that documents and payments would be returned on time.
With Laserfiche, the company built a web portal that provides customers and staff with web-based access to monthly statements and invoices. The accounting portal significantly decreased the time it takes staff to process invoices, improved the customer experience and helped the company provide more transparent operations for regulatory compliance.
“Feedback from our customers and our staff internally has been extremely positive, especially with the way to quickly and easily access and distribute documents,” says Lotriet.
- Reduced accounts receivable and payable processing times from weeks to one day
- Enabled customers to view invoices, see reminders and complete online payments entirely online
- Saved $75,000 a year in printing and paper costs, creating a return on investment in the first year of Laserfiche use
The ability to quickly model and execute digital business processes helps PERI Scaffolding continually improve its customer experience and remain competitive in its industry.
“It is very versatile,” says Lotriet. “I like to describe it also as a blank canvas. If you can think it up, you can build it. The electronic flow and distribution is also very efficient, and saves a lot of time and money.”