BlogPodcastsThought Leadership

Machine Learning as the Fuel for Digital Transformation

Digital transformation and artificial intelligence techniques such as machine learning have been two of the hottest technology trends in the last couple of years. In this podcast, we discuss how these two disciplines work together to drive business process automation.   Podcast Transcript [Music] Heather Taylor Hi, I’m Heather Taylor from Simplicity 2.0’s podcast. A…

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BlogThought Leadership

Machine Learning: Key to Digital Transformation?

Digital transformation and artificial intelligence (AI) techniques such as machine learning have been two of the hottest technology trends in the last couple of years. As it turns out, having them work together can be even better. According to a recent survey by Infosys, Human Amplification in the Enterprise, 98 percent of respondents who used…

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BlogThought Leadership

Customer Service: It’s the Journey That Counts

Thinking of a customer’s interaction with a brand as a journey offers numerous benefits. At its most basic, it allows you to focus on improving the quality of each customer experience while considering how each touchpoint influences the experience at the next.  While we often think of a the positive effects of digital transformation in…

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BlogThought Leadership

Is There a ‘Wrong Way’ to Innovate?

Nearly everyone will tell you that to be successful in business, you need to be innovative. But what does being innovative really mean? Ask a dozen entrepreneurs, and you’ll get a dozen different answers. “Innovation: It’s something everyone is in favor of, everyone likes the idea of, yet no one really understands it,” according to…

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BlogPodcastsThought Leadership

Shared Services and Centralization

Shared services are simply the consolidation of back-office functions in a company. Private companies and public sector organizations have increasingly joined the trend of pooling resources. Listen to the latest podcast to learn how embracing shared services can improve efficiency and decrease expenses for your organization.

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