Laserfiche Recognized as a 2024 Gartner® Peer Insights™ Customers’ Choice for Content Services Platforms

4 min read

Laserfiche receives the highest overall rating five years in a row.

LONG BEACH, CALIFORNIA, June 4, 2024Laserfiche — the leading SaaS provider of intelligent content management and business process automation — has been named a Customers’ Choice in the 2024 Gartner Peer Insights ‘Voice of the Customer’: Content Services Platforms report. This distinction is based on customer reviews and given to vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption.

“Thanks to our customers, we’re excited to be in the upper-right quadrant of the ‘Voice of the Customer’ with the highest overall rating and number of reviews,” said Laserfiche SVP of Corporate Strategy and CIO Thomas Phelps IV. “At Laserfiche, we’re passionate about our customers and are deeply committed to product innovation and an outstanding customer experience.”

In the Gartner report, Laserfiche received the highest average overall rating (4.7 out of 5), based on 404 reviews as of March 31, 2024. Laserfiche had the highest percentage of 5-star ratings among the seven recognized vendors.  

Gartner Peer Insights is a free peer review and ratings platform designed for enterprise software and services decision makers. Reviews are organized by products in live markets that align to Gartner research markets, defined as Magic Quadrant or Market Guide-defined markets, or GPI-defined markets that are opened at the discretion of the GPI team and do not require research published to open the space on Peer Insights.

According to Gartner, “Content services platforms (CSPs) are foundational for managing and utilizing content within an organization. CSP technologies enable employees to retrieve and work with content in a modern and seamless way across devices and organizational boundaries. Core CSP functionalities include content capture, creation, consolidation, processing and retention to support personal, team, departmental and enterprise business operations.”

“The City of Riverside relies on innovative technology partners to power our virtual City Hall services and deliver world-class service to City departments and constituents,” said Riverside CIO George Khalil. “Our collaboration with Laserfiche is a great example of a public-private partnership that elevates our approach to public service. From digitally accessible records to paperless operations, data capture and processing, this partnership greatly enhances operations, transparency and customer service through our virtual City Hall, which offers 24/7 self-service access.”

Highlights of Gartner® Peer Insights™ reviews that contributed to Laserfiche’s recognition included:

  • “Laserfiche is like a Swiss Army knife of potential solutions. It is incredible how many problems it can solve. From automatic OCRing of documents, to workflows, to simple forms that replace paper — Laserfiche can do it all.” — Applications Specialist in the Government Industry
  • “Laserfiche is an incredibly robust forms solution that allows us to provide innovative automated processes and to improve existing legacy business processes. We have been thrilled with this product.” — IT Manager in the Healthcare and Biotech Industry
  • “We have used this vendor for over 25 years and it has become our second most important application at our institution.” — CIO in the Banking Industry

“These reviews provide hundreds of authentic, first-hand insights about why people love to use Laserfiche software,” said Laserfiche Director of Strategic Partnerships Kurt Rapelje. “They exemplify how organizations Run Smarter® with Laserfiche®.”

Laserfiche continues to deliver the solutions that offer business value and inspire customers to maximize their return on investment. The company recently announced Laserfiche AI to nearly 2,000 registered attendees at its annual Empower conference in April 2024. In addition, Laserfiche showcased the Laserfiche Solution Marketplace, a collection of more than 200 solution templates with downloadable tools for rapid deployment of automated solutions.

To learn more about how customers rated Laserfiche, download a complimentary copy of the 2024 Gartner Peer Insights ‘Voice of the Customer’: Content Services Platforms report here.

About Gartner Peer Insights

Gartner Peer Insights is a free peer review and ratings platform designed for enterprise software and services decision makers. The “Voice of the Customer” is a document that applies a methodology to aggregated Gartner Peer Insights’ reviews in a market to provide an overall perspective for IT decision makers. For more information, please visit www.gartner.com/reviews/home.

Gartner, Voice of the Customer for Content Services Platforms, Peer Contributors, 24 May 2024.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, PEER INSIGHTS is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.

Gartner Disclaimers

Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner® Peer InsightsTM content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

About Laserfiche
Laserfiche is the leading SaaS provider of intelligent content management and business process automation. Through powerful workflows, electronic forms, document management and analytics, the Laserfiche® platform accelerates how business gets done, enabling leaders to focus on growth across the enterprise.

Laserfiche pioneered the paperless office with enterprise content management. Today, Laserfiche’s cloud-first development approach incorporates innovations in machine learning and AI to enable organizations in more than 80 countries to transform into digital businesses. Customers in every industry — including government, education, financial services, healthcare and manufacturing — use Laserfiche to boost productivity, scale their business and deliver digital-first customer experiences.

Laserfiche employees in offices around the world are committed to the company’s vision of empowering customers and inspiring people to reimagine how technology can transform lives.

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