AFP Crecer, El Salvador

2 min read

My name is Carlos Ramos. I work for AFP Crecer as the digitalization manager.  AFP Crecer is one of El Salvador’s largest fund management firms.  We manage the pension funds for about 1.7 million affiliates. Our mission is to guide our clients as they save for an important life change: retirement. We’re working on growing their savings, so that when they retire, they’ll be able to continue providing for their family and themselves.

From a technological standpoint, the biggest challenges that we faced was having a document management system that would be flexible, that would allow us to have quality control for our stored information, and also streamline the digital capture processes to serve our customers in a more efficient manner through our channels. We evaluated several tools and Laserfiche was the one we liked the best.

Somehow, we discovered that document management goes beyond just digital archiving. We’re giving the opportunity to all of our client representatives to access information in a timely manner. Thanks to Laserfiche, as a tool, we’ve been able to change our processes. We were able to shorten processes that took five days to three days. We reduced processes that took 15 days to just five days.

Using the product has opened up additional improvement opportunities. It is not only about archiving digital documents, but also having the necessary documents throughout our key business processes. In addition, the use of electronic forms allowed us to reduce our use of paper. We were using around 650 packs of paper, which equals about 350,000 sheets of paper per year.

We’ve been working with Laserfiche for about 10 months and the experience has been fabulous. Now we have more visibility and we can do more complex searches and reports. Throughout our journey, we learned that things that we imagined and believed couldn’t be done with a software can be done with Laserfiche.

Time savings, reduction in costs, and an easier capture and digitization process. A client file took close to 100 days from its creation until it was ready for record archiving. Now it only takes two days for the client file to be archived. We get notifications if we made an error or notifications if image capture was successful.

With Laserfiche, and where I see future opportunities, such as analyzing our processes to identify those we can automate, what documents are required for those processes, and not only opportunities to automate them, but also to completely redesign them, and see how we’re doing things now and how we can do them tomorrow.

We must remember that we work and are dedicated to serve our clients’ needs. Financial needs with regards to pensions, and for them it’s very important to get speedy service, and that’s why Laserfiche has been a fundamental part of that.

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