"We use Laserfiche to solve business problems across the enterprise. We started with 25 users, and after rolling out to 13 departments, we now have 600. In the next 3-4 years, every employee in the organization will use Laserfiche just like they use e-mail."
— Brandon Jackson
Gaston County, NC
Analyze the processes conducted by your business units, calculate their lowest common denominator, figure out which process is most efficient and then make it repeatable so you can roll it out to the entire organization. Many organizations start with simple variations on case management.
Look at your metadata models, consider implementing a master and develop a standardized skillset for your staff. This allows you to bundle competencies and refine your service culture.
The key to excellence in information delivery is to standardize the central system and customize the delivery. Consolidate all of your content into one ECM system, allowing the users to access content through any application.
Develop your service level agreements and roll out a menu of ECM functions in terms of head-count. At this stage you are actually creating value for the organization through your service offerings.
Constantly refine your menu of offerings. Auditing is continuous and proactive. Quality improvements are implemented using formalized change management processes.
With Laserfiche, defining a core set of functionality and standardizing on a comprehensive ECM foundation facilitates tailored system expansion in the most efficient and cost-effective manner. Standardizing on Laserfiche allows IT departments to develop business processes that can be repeated across the enterprise, allowing optimal resource efficiency, cost and service performance.