Technology is constantly changing, and enterprise content management (ECM) is no different.

In this video, Melissa Webster, Program Vice President of Content and Digital Media Technologies at IDC, a leading analyst research firm, discusses which features of enterprise content management (ECM) software are the most effective at solving today’s information access and process automation challenges.

Video Transcript

We talk to customers all the time about enterprise content management. ECM is about managing an organization’s documents, that is the unstructured information such as Word documents, Excel spreadsheets, PDF files and scanned images that play such essential roles in the organization’s mission-critical processes.

Regardless what we call it, ECM, or document management, we find that the customer’s goals are the same. They want to:

  • Get off paper and streamline processes
  • Eliminate errors and delays
  • Improve process visibility
  • Empower workers to be more productive
  • Deliver better customer service
  • Reduce risks

Leading ECM services such as Laserfiche accomplish these goals. Let’s take a look at five key trends that are shaping enterprise content management today.

1. Putting content to work in the context of the organization’s business processes.

Leading ECM systems integrate easily with organization’s Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Human Resource Management and other business applications.

This gives users access to relevant documents so they don’t have to go hunting for them. The ECM systems ensure that they have all the information they need all put together in one view so they can take action and make decisions.

2. ECM solutions must have robust security that encrypts data and prevents unauthorized access.

This includes adapting leading standards for security in records management such as the Department of Defense (DoD) 5015.2 standard for records management. Leading ECM solutions such as Laserfiche provide rule-based authentication with delegated administration.

This enables different line of business departments to manage user access independently. It means sensitive HR information stays private within the HR department. And sensitive financial information stays within the finance department.

3. Putting content to work in the context of users, according to their roles and goals.

Some ECM solutions let organizations configure the look and feel in the business process itself to different user roles so the user interface is intuitive. This not only saves users time, it eliminates the need for a lot of training and ensures very rapid user adoption.

4. ECM solutions must support remote access.

IDC research shows that the majority of workers spent a sizable amount of time working from a remote location. Modern ECM solutions should provide appealing, well-crafted mobile apps for smartphones and tablets so people can get their work done on the go even when they’re offline and not connected to the company network.

5. Many customers can benefit from a software-as-a-service (SaaS) ECM solution.

Customers want to get up and running quickly without needing to first procure and provision servers and storage or install software. A SaaS ECM solution is also easy to buy. It’s a subscription so it’s an operating expense rather than a capital expense.

Getting Started

Look for an ECM solution that addresses these trends and is easy to implement. To get started, make a list of the business processes you want to streamline, and find a knowledgeable ECM vendor to help you.

Start with one application or business area and then replicate your success with other workflows and groups. It’s often possible to realize ROI in a matter of months.

Click here to download Melissa Webster’s evaluation of Laserfiche’s innovation in the ECM industry, “Laserfiche Empower 2015: ECM in the Cloud, Code-Free Integration with Enterprise Apps.


IDC Report Top 5 trends in ECM

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