ECM support plans include:

  • The latest product releases

    Get new versions, updates and hotfixes of licensed products at no additional charge as soon as they are released.

  • Rapid-response technical support

    Promptly troubleshoot and resolve any maintenance issues that arise before they impact operations or staff productivity.

  • Online support resources

    Receive an account for Laserfiche Answers, the online social community for Laserfiche users and developers. You’ll also get access to the large library of technical white papers, help files and education materials on the Laserfiche Support Site.

  • Built-in system growth

    Apply 100% of the purchase price of your original Laserfiche software toward product upgrades.

Laserfiche Software Assurance Plan (LSAP) Levels:

Included BenefitsBasicPremium
New releases and product updates
100% credit toward product upgrades
Access to the Laserfiche Support Site and Laserfiche Answers
Direct-to-Laserfiche web chat for designated ECM support personnel
Fast-track escalation for urgent enterprise content management support cases
Preferred pricing on Laserfiche training events, including Regional Training and the Laserfiche Empower Conference