A proactive, personalized experience to drive adoption, educate the organization and grow the value of your investment

Thousands of organizations worldwide rely on Laserfiche to transform the way they work. Whether you’re brand new to Laserfiche or are a long-time user, we offer a number of resources to help you increase efficiency and drive effectiveness.


Maximize results with comprehensive support resources designed to drive success.
Find Your Support Plan


Take your Laserfiche skills to the next level and demonstrate your knowledge with training, certification and other learning resources.
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Work with Laserfiche experts to solve technical, business process or project-based issues, so you can improve on your current successes.
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Choose the Level of Support that’s Right for You

Laserfiche support plans offer various technical support options and comprehensive professional service packages for Laserfiche on-premises and cloud systems. Every new Laserfiche customer has our basic plan, which is the standard for all Laserfiche systems. For organizations that need quick access to Laserfiche experts, Premium support offers a number of benefits.

Support – get answers from our expert technical team within these response times4 business hours*
24 business hours
Latest product releases – Get new versions and product updates as soon as they’re released
Preferred pricing – make your investment work for you with preferred pricing when upgrading your platform or licensing model
Community – get tips, tricks and best practice advice from the global Laserfiche community
Online learning resources – learn basics, get training and adopt best practices with videos, guides and other resources on our interactive portal
Interactive Webinars – our experts offer information on products, trends and other topics that help position you for success
24/7 online technical support through the Laserfiche Support Site and Laserfiche Answers discussion forums
Direct-to-Laserfiche chat for authorized contacts*
Fast-track escalation for urgent support cases*
Priority pricing for Laserfiche Empower Conference and Regional Training*
*included with special plans

Take Your Laserfiche Skills to the Next Level

From in-person and online training to certification programs, we help you keep learning. Build your Laserfiche knowledge, get comprehensive training to drive success or demonstate your expertise – we’ve got the learning resources you need to learn more, faster.

Video Training

Watch short training videos and grow your Laserfiche skillset. You’ll have full access to a wide variety of free Laserfiche training resources, right when you need them.

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Classroom Training

Get more done, faster. With our in-person and online hands-on training, you’ll learn how to apply Laserfiche features to solve your most pressing business problems.

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Demonstrate your expertise with Laserfiche certification – you’ll open new doors to career advancement as you join an elite group of Laserfiche experts from around the world.

Get Certified

Get the Most out of Your Laserfiche Investment

Looking to improve on your current success? Want to learn how you can get more value out of your Laserfiche system? Contact us to learn more about technical, business process or project-based consulting.