Privacy Policy

Effective as of January 23, 2017

Welcome to the Laserfiche.com website (the “Site”). This Privacy Policy explains how information is collected and used by Laserfiche and its affiliates. This Site is operated by Compulink Management Center, Inc., dba Laserfiche and its affiliates (“Laserfiche”, “we”, “us”, “our”), which are committed to protecting the privacy of visitors to our websites. We refer to the website, subscription service, all products and services, functionality, and content of the Site as the “Services.” By using the Site or our Services, you are accepting and consenting to the collection, use, disclosure, and other handling of your information as described below.

1. Information We Collect

When you visit and use the Site, we collect and retain information that you, as a customer or potential customer, provide through the Site, as well as information that is automatically or passively collected from you, your device or your browser. This information is collectively referred to as the “Information.”

Information You Provide to Us

We collect information that you provide directly to us. For example, when you manage your user profile, participate in interactive features (such as the Contact page), request newsletters or other marketing communications, request customer support, provide other information in connection with a job opening, or otherwise communicate with us.

The types of information we may collect include:

  • Contact and profile information, including your name, e-mail address, company information, postal address (including zip code), and telephone number;
  • Account information, including your user-name, password, log-in details, transaction details;
  • Credit card information and transaction details (if applicable);
  • Communications to us, for example, reporting a problem or submitting queries, concerns or comments regarding the Site or its content;
  • Any other content or information you choose to provide, including photos you may upload.

If you post information on a bulletin board, chat room or community forum, it becomes generally available to the public, and Laserfiche does not control or limit its use by visitors to our site. By posting the information on any Laserfiche website, you are agreeing that Laserfiche may use the information in connection with our business. Therefore, you should not post any information you consider private or sensitive.

Information We Automatically Collect

  • Information about your visits to the Site and use of the Services, the resources you access, any data you download, and information related to the ways in which you interact with the Site and the Services;
  • IP addresses, including the general information in such address, such as city, state and zip code, unique device identifiers, other information about your mobile phone or other mobile device(s), browser types, and browser language;
  • Referral pages and links, URLs, number of clicks, pages viewed, how long you’re on a page, your search queries and results;
  • Information about your device, computer and/or browser you use, as well as the device’s operating system, such as device hardware model, operating system version, or mobile network information.

Information We Collect From Other Sources

We may obtain information from other authorized sources that combine with information collected through the Site. For example, if you log into a social media site through our Site, we may have access to certain information from that site, in accordance with its authorization procedures.

2. How Laserfiche Uses the Information We Collect

Laserfiche may use, process, analyze and store the information that you provide us to:

  • Inform you regarding Laserfiche and our software and services;
  • Notify you about product updates and special offers or promotions;
  • Help Laserfiche to enhance our products and services;
  • Contact you for market research and to survey your satisfaction with Laserfiche software and services;
  • Encourage you to participate in our user groups and invite you to events that may be of interest, including trainings, webinars, and conferences;
  • Improve our website;
  • Analyze information for trends and statistics, which may include providing this information to an agent acting on Laserfiche’s behalf to assist us in carrying out these activities.

If you supply us with your postal address online, you may receive periodic mailings from us with information on new products and services or upcoming events. If you supply us with your telephone number online, you may receive telephone calls from us with information regarding orders and/or requests you have placed online – such as a software demonstration request or general business inquiry.

If you supply us with your e-mail address, you may receive e-mail messages from us for contacting purposes or with information on new products and services or upcoming events; we may track when you open our e-mail messages or click on the links contained within them.

The information we collect may be stored and processed in the United States or any other country in which Laserfiche maintains business operations. We may store the information that we collect indefinitely, except as otherwise required by law.

3. How We Respond to Do Not Track Signals

Do-Not-Track (DNT) is a preference that can be set in your browser to notify websites you visit that you do not want them to collect certain information about you. We track your visits to our websites over time to provide targeted advertising. California law requires that we inform you how we respond to web browser Do Not Track (DNT) signals. Because there is no current industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time. We await the result of work by the privacy community and industry to determine when such a response is appropriate and what form it should take.

4. Cookies and Other Tracking Technology

We use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that help us to improve our Services and your experience. These cookies allow our website to recognize your computer to save preferences and settings for you, such as your session information.

5. Third Parties and Data Collection

We may share your personal information with approved third parties for marketing purposes; this may include our authorized resellers and cloud solution providers. We may also share your personal information with third parties who provide services to assist us with our business activities. Only authorized third-party Ad Server companies are able to track your cookies on our website.

We reserve the right to share your information to respond to duly authorized requests from governmental authorities when we are required by law, or in circumstances in which we believe disclosure is necessary or reasonably appropriate to protect the rights, property, or safety of us or others.

Some of the hyperlinks on our website may lead to third-party websites that are not controlled by or affiliated with Laserfiche. These links are provided solely as a convenience to you and not as an endorsement by Laserfiche of the content on such third-party websites. Laserfiche is not responsible for the content of linked third-party websites and does not make any representations or warranties regarding the content or accuracy of any content on such third-party websites, including third-party privacy policies.

6. Your Privacy Rights: Controlling Your Personal Information (Access and Removal)

Visitors of this Site may request to have their personal information removed from our database or to withdraw previously given consent to use such information for any of the purposes stated above. To review the personal information that we have collected from you, please e-mail this specific request to us at the e-mail address below. To protect your privacy, we will take reasonable steps to verify your identity before providing access to or altering your information in our database. We will respond to all requests for review or removal of personal information within a reasonable time.

7. Security Measures

To protect the personal information that you submit or we collect, we implement reasonable security measures including physical access controls, access authorization controls and firewalls. We also review our information collection, storage and processing practices to prevent loss, misuse, unauthorized access, alteration or destruction of information we collect. When accessing secure sections of the website, we use Secure Sockets Layer (SSL) encryption to secure the communication of information passing between your browser and our servers.

8. Privacy of Children

We do not market products or services to children, and we do not knowingly collect or accept their personal information. If we discover that we have collected personal information from children, we will eliminate that information from our database. If you believe that we might have any information from or about a minor, please contact us at the e-mail address below.

9. Privacy Policy Changes

Laserfiche reserves the right to change this Privacy Policy for any reason and at any time. In the event of a change, this Privacy Policy will indicate its effective date and note the change above. Your continued use of the Site means that you consent to the changes.

10. Contact Us

If you have any comments or questions regarding our Privacy Policy, or wish to review the personal information we have collected from you, please send a message to:

Compulink Management Center, Inc. d/b/a Laserfiche
ATTN: Legal
3545 Long Beach Blvd.
Long Beach, CA 90807
USA
privacy@laserfiche.com