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AI-driven document management and process automation position Laserfiche highest for Product Features and Satisfaction.
Long Beach, California, Dec. 18, 2025 — Laserfiche — the leading SaaS provider of intelligent content management and business process automation — is a Leader in the Enterprise Content Management – Enterprise Data Quadrant Report from Info-Tech Research Group. With the most reviews of any vendor and a composite score of 9.1, Laserfiche was positioned highest for Product Features and Satisfaction.
“Laserfiche is honored to be recognized as a Leader in the ECM Data Quadrant at a moment when AI is transforming every aspect of how organizations create value from their data,” said Thomas Phelps IV, CIO and SVP of corporate strategy at Laserfiche. “We’re especially appreciative of the more than 400 reviews contributing to our +94 net emotional footprint and the 99% of users who indicate ‘they love the Laserfiche platform.’”
The Info-Tech Data Quadrant evaluates and ranks products, capabilities and features based on feedback from IT and business professionals. In another Info-Tech report, “Transform Efficiency, Productivity & Compliance Through ECM Implementation,” the advisory firm noted, “Laserfiche Cloud provides broad features that exceed the needs of modern organizations dealing with complex content management challenges.” Other highlights include:
- Laserfiche exceeds the market average for key features including workflow process automation, ECM document management, search and metadata management.
- 99% of users indicate they love the Laserfiche platform.
- Laserfiche was rated No. 1 as the most recommended solution by users.
“Laserfiche is a core platform across the Texas A&M University System, supporting everything from student systems to HR, accounts payable and facilities,” said Jeffrey Phillips, executive director of technology services at Texas A&M University. “The ability to configure and deploy automated workflows quickly has helped us accelerate time to value and improve the experience for students, faculty and staff across the university.”
“In an era where AI is reshaping the way we work and innovate, true success lies in partnership. Collaborating with a trusted content management vendor like Laserfiche gives leaders the clarity and confidence to turn innovation into impact,” says Andrea Malick, principal advisory director at Info-Tech Research Group. “This achievement as Leader reflects their commitment to empower organizations with secure, intelligent content solutions.”
For More Information
- Download the Enterprise Content Management – Enterprise Data Quadrant.
- Download the Info-Tech Research Group report, “Transform Efficiency, Productivity & Compliance Through ECM Implementation.”
About Laserfiche
Laserfiche is a leading enterprise platform for document management and content-centric workflow automation. Through scalable workflows, forms, no-code templates and AI-enabled capture, the Laserfiche® platform accelerates how business gets done.
Laserfiche pioneered the paperless office with enterprise content management. Today, Laserfiche’s cloud-first development approach incorporates innovations in machine learning and AI to enable organizations globally to transform into digital businesses. Customers in every industry — including government, education, financial services, healthcare and manufacturing — use Laserfiche to boost productivity, scale their business and deliver digital-first customer experiences.
Laserfiche employees are committed to the company’s vision of empowering customers and inspiring people to reimagine how technology can transform lives.
Get started integrating with third-party APIs!
In Laserfiche, web requests allow you to call to third-party APIs to retrieve and send information as part of an automated process Many modern line of business applications, like Microsoft and AdobeSign, include RESTful APIs that you can leverage in Laserfiche to build automated integrations! With this hands-on course, you’ll get to make live API calls to a real third-party platform from Laserfiche. Join us to learn how to build your own integrations using web requests. In this course, you’ll learn how to:
- Leverage various authentication methods for RESTful APIs and determine the best method to use for connecting through Laserfiche
- Configure HTTP Web Request and Read JSON in Workflow to connect with a third-party API platform
- Build automated integrations into your processes while considering best practices for user experience and the flow of information
This is an intermediate class! The audience is expected to have existing knowledge of Laserfiche Workflow although you do not need to be familiar with web requests or any coding to benefit from this course. To maximize class time for challenging concepts, this course will have pre-configured Laserfiche components, such as forms and workflows, and move quickly through basic concepts and interfaces, like configuring common activities in workflow.
While the Laserfiche training team is excited to educate on common use cases for web requests please note that individualized assistance with integrations will not be offered in this course.
The materials presented in this course are applicable to only Laserfiche self-hosted. Please check our events page for trainings regarding Laserfiche Cloud.
Get ready to join Texas K-12 Laserfiche users where collaboration, sharing of bold ideas and learning will take place! You will discover how other districts are transforming processes with Laserfiche, have personalized one-on-one assistance with your challenges and follow an interactive “You Design, We Build” workshop. Don’t miss this chance to spark innovation, network with the K-12 community and bring fresh solutions back to your district!
Tuesday, March 31, 2026, from 9:00am – 4:30pm CT.
New to working with documents in Laserfiche? In this hands-on lab, follow along with our expert instructors to learn how to use the Laserfiche repository. Follow the day in a life of an average user as you add new documents to Laserfiche, efficiently locate files, and configure options to get the most out of your Laserfiche system. Perfect for anyone brand new to the Laserfiche repository or looking to refresh their skills! Plus, you’ll see brand-new usability features in Laserfiche 12 that can enhance your day-to-day repository activities! In this course, you’ll learn how to:
- Navigate the repository, import and work with documents
- Apply metadata to streamline searching and reporting
- Leverage robust search features to find documents quickly
- Configure the repository interface to meet your needs
This is a beginner class! The target audience does not have any knowledge of the topic being presented. This course will be slower paced to allow attendees time to familiarize themselves with the interfaces. Attendees will configure most elements from scratch and repeat tasks to further cement the knowledge.
The materials presented in this course are applicable to both Laserfiche self-hosted and Laserfiche Cloud.
Each year at the annual EDUCAUSE conference, hosted in Nashville this year, the Laserfiche team gets the chance to connect with the higher education technology professionals driving campus innovation. It’s an enriching experience and an opportunity to discuss how content management can help higher ed teams drive student success. It’s also a forum to explore upcoming challenges higher education will face in the year ahead, and discuss potential solutions to those upcoming challenges.
Based on our conversations with technology leaders at EDUCAUSE, we’ve identified three upcoming challenges and how to face them head on.
Meeting the Looming Enrollment Cliff with Modern Services
With demographic shifts already driving persistent enrollment declines, higher education institutions must pivot from simply attracting applicants to actively fostering an environment that makes students want to stay at their schools which makes administrative efficiency a key value driver.
Students today are digital natives; they expect their university to provide technology and services as accessible and intuitive as the leading consumer apps they use every day.
Institutions can no longer rely on paper-based or clunky legacy digital processes. Successfully navigating enrollment requires a full embrace of modern, technology-driven processes, including:
- Easy-to-use digital student forms
- Seamless self-service portals
- Quick resolution of administrative tasks
When core processes like registration, financial aid applications or petitioning are streamlined and effortless, the institution itself stands out in the eyes of applicants.
Using AI For Back-Office Efficiency
The impact of AI when it comes to modernization continues to grow and is quickly becoming an advantage to higher education institutions. By implementing AI tools for intelligent data capture, automated records routing and document processing, institutions can dramatically reduce the time and cost for back-office tasks like invoice processing or records management. This newfound efficiency and savings can then be strategically reallocated to high-touch student services.
AI can add value across campus departments, including:
- Admissions: Speed up reviews with automatic data capture for all admissions documents.
- Financial Aid: Accelerate awards timing by automatically extracting tax and FAFSA data.
- Credit: Read transcripts in any format to process course equivalencies faster.
Responding to Financial Retrenchment with Technology Audits
The most pressing theme at this year’s conference was the widespread acknowledgment that financial retrenchment is a permanent reality for many institutions. IT leaders are evaluating their tech stacks and identifying where multiple departments may have purchased tools with overlapping capabilities.
IT teams are looking to optimize digital transformation and adopt tools that have the flexibility to adapt across multiple departments and streamline admissions, student services and back-office operations. These platforms should also seamlessly integrate with other solutions, such as a school’s SIS system, so administrators don’t have to duplicate efforts and data can flow freely between departments and processes.
Strategic Efficiency Drives Success
The key message from EDUCAUSE is clear: success in the coming year depends on strategic efficiency. By addressing financial retrenchment through vendor consolidation, improving recruitment via exceptional digital student experiences and leveraging AI to free up staff resources, institutions can thrive.
Interested in learning more about higher education technology, showcased at EDUCAUSE? Learn more now.
