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As one of Mexico’s leading insurance companies specializing in property, casualty and civil liability insurance, GMX Seguros has prioritized operational excellence and customer experience. Facing the perennial challenges of paper-intensive processes, escalating compliance demands, and the critical need for rapid claims resolution, the insurer sought to replace a legacy document management system with a more robust solution.
The insurer found a solution in Laserfiche, embarking on a journey that has dramatically streamlined operations, cut processing times, and fortified GMX’s position as a market leader. Through the organization’s automation initiatives, the insurer achieved an impressive 75% growth in claims handling capacity and a 20-30% increase in other business areas.
Before adopting Laserfiche, the GMX grappled with a complex web of manual processes and physical documentation. Policy issuance, regulatory compliance and claims handling were bottlenecks that hindered efficiency and customer satisfaction.
“We were generating a lot of paper in different ways,” said Oscar Salgado, CIO at GMX Seguros, describing the sheer volume of paper as about the size of a two-bedroom apartment. This physical footprint wasn’t just about space; it translated into slow, laborious workflows. The claims process, a cornerstone of customer trust, was particularly impacted.
“Claims processing used to take more than 15 days,” Salgado said. Longer timelines in claims processing, however, test customer patience in their time of need.
Beyond operational inefficiencies, the company faced stringent regulatory requirements, such as those from the Comision de Seguros, demanding meticulous collection and secure storage of sensitive customer documents (IDs, proofs of address, financial statements) to comply with anti-money laundering regulations. Managing these crucial personal documents across disparate systems was a significant hurdle.
The insurer began implementing Laserfiche with a focus on policy management, digitally archiving all issued policies and integrating them with a customer portal for easy download. This initial success paved the way for more expansive applications.
A key area of transformation was regulatory compliance. “We need to collect IDs, address, proofs of address, statements — all these documents are personal and sensitive data,” Salgado said. “We store them in Laserfiche, and this helps us organize all the documents within our customer folders.” The centralized, secure repository became indispensable for managing sensitive data and demonstrating compliance.
The most significant impact, however, was felt in claims. The company developed a digital claims solution, which collects all necessary documents from customer and automatically builds a digital file. The GMX team built an integration between Laserfiche and the company’s claims system via Laserfiche API which links every claim document to its corresponding policy and customer file, creating a comprehensive digital record.
The insurer’s use of Laserfiche extends to other departments and critical processes including:
The implementation of Laserfiche yielded immediate and profound benefits, most notably in time savings and operational efficiency.
“The time that we are saving is tremendous,” Salgado explained. The most striking improvement was in claims processing: “Claims that used to take more than 15 days now less than five. In some cases, we can process a claim within the same day.”
This strategic advantage became especially evident during a crisis, when GMX experienced an influx of claims in a short period of time. In 2023, Hurricane Otis made landfall near Acapulco and became the costliest tropical cyclone to strike Mexico on record.
“We had the best turnaround time for claims related to Hurricane Otis,” Salgado said. While competitors struggled to process claims for months, the GMX Seguros’ Laserfiche-powered processes allowed the insurer to pay customers in less than a month. “With this efficiency, we can process more claims in less time.” This increased capacity, he added, amounts to 75% growth in claims handling.
Handling 50,000 – 60,000 claims per year and issuing more than 300 policies per day, GMX employees use Laserfiche on a daily basis to support critical service delivery. Beyond claims, the insurer has experienced 20% – 30% growth in other business areas.
GMX has also implemented Laserfiche to increase efficiency in:
The importance of the company’s standardized document management and automated processes is further magnified by audits, which are done internally as well as by regulatory entities. “We use Laserfiche to review and compile all documentation needed for audits, which used to be a very time consuming process,” Salgado said.
The paper reduction has also liberated valuable physical resources, freeing up office space and allowing for better utilization of facilities.
GMX Seguros has not only automated critical processes like claims, compliance, and policy management but has also built a resilient, highly efficient digital ecosystem. The ability to dramatically reduce claims processing times has translated directly into enhanced customer satisfaction, particularly when responding to high-volume events like natural disasters.
“We have some of the best response times in Mexico,” Salgado said. “Laserfiche is not just a document storage system for us. It’s a competitive advantage.”
Imagine a 25% increase in net revenue over five years without adding additional staff. Airline Hydraulics — a distributor of industrial technologies for a broad range of markets — made this a reality using Laserfiche.
Managing data associated with Airline Hydraulics’ myriad products and custom-engineered technology solutions requires robust information handling processes and procedures. However, with information coming from many sources — suppliers, customers, sales and other departments — the organization needed a way to standardize data collection and dissemination.
Driven to better manage the company’s data to optimize operations, the team implemented Laserfiche.
“Laserfiche was a solution that gave us the best of both worlds: the forms and workflow processes as well as the data integration,” said Todd Schnirel, CTO and director of business development and agility. “We’re now able to record and mine that data for trends and outliers — the potential that Laserfiche unlocked with our data was really the differentiator for us.”
The company has since reduced the time and effort wasted on outdated processes, using Laserfiche to:
“We’re a 100% employee-owned company, so everyone has a stake in organizational efficiency,” said Schnirel. “If you add 25% to the top line and add very little to your operating expense, the money goes right into the profitability of the organization. And for us, that gets distributed amongst the employees.”
Airline Hydraulics’ business dates back to 1949, when the company focused on equipment used in conjunction with factory air lines. Since then, the company has grown in size and in offerings. With this growth, the organization has had to scale operations, which proved challenging without standardized business processes. Information about requests was trapped in PDF documents that bounced back and forth via email and had to be manually typed into the ERP system. This manual approach led to inaccurate data; every employee’s unique method for recording data led to inconsistencies.
“If you’ve got 20 different people they might have 10 different ways to do something,” said Schnirel. “The person who’s then on the receiving end has to deal with all those differentiators.”
The company’s ERP system, Epicor, also lacked the right automation, analytics and data validation tools that would support more standardized data collection. Teams like business development or accounting couldn’t take quick action on requests from sales, customers and suppliers when they received incomplete or inaccurate data. To create more consistency in processes, the team now uses Laserfiche Forms and workflow.
For example, they created a new vendor management form, critical for managing data about the organization’s hundreds of approved suppliers. Previously a very manual process, vendor management often required the accounting team to follow up with requestors to collect W-9s and other information. Misspellings and “bad data” being entered in Epicor was commonplace.
“Laserfiche allows us to do data validation, and we can flush out inaccuracies before we put bad data into our ERP system. Laserfiche definitely helps to keep our Epicor database clean.”
Todd Schnirel, CTO and director of business development and agility
Additionally, the team can now enforce certain procedures — such as collection of vendor W-9s — by not allowing a form to be submitted without the necessary documentation. Laserfiche’s integration with Epicor facilitates the data entry process, avoiding duplicate manual entry. “If we can make a task 10 minutes faster, and we continuously do this, we are making processes faster by hours over time,” added Schnirel. “So that’s our approach. It really starts to add up.” In addition to time savings, the organization avoided replacing their ERP system, saving around $2.5 million in initial costs.
Without application switching or excessive data entry, staff can now focus on higher-value tasks. There are fewer manual errors and less stress around data accuracy. The new solution has also opened the door to more analysis of manual tasks and process optimization.
Airline Hydraulics’ return material authorization process (RMA) is a prime example of how the team used Laserfiche to automate a complex process. Prior to Laserfiche, RMAs relied on multiple manual steps, and often resulted in inaccurate records.
“The RMA process was many, many emails through many different people, and there was no trackability,” said Jennifer McCalicher, product data team manager at Airline Hydraulics. McCalicher and her team spent hours hunting down information that should have been provided with the initial request.
The business development team streamlined the RMA process, again with Laserfiche Forms and workflow.
The new process introduced:
Laserfiche also automatically creates associated Epicor records upon RMA approval, as well as a packing list.
The organization has since reduced the time to complete this process from more than a month to less than a week.
RMA process optimization resulted in:
Beyond the RMA process, the organization implemented a similar solution for special pricing agreements (SPAs).
“Originally this would go into a ticket system,” said McCalicher. “Someone would then have to review the documentation and get it into our ERP system.”
The team replaced this ticket system with a one-stop form that makes it easy for on-the-go salespeople to get pricing approved quickly and secure orders faster. Data is pulled directly from Epicor to make it easier for salespeople to properly fill out required fields. Workflow routes agreements to the pricing department for approval, giving the organization more control over pricing strategy. Finally, more accurate data in Epicor means better financial reporting and easier audits.
With the business development team’s achievements with internal processes, they are now looking to expand Laserfiche to customer-facing processes. Schnirel expects to see more improvements in efficiency organization-wide. With Laserfiche’s low-code automation tools, the company’s business users can build most of these processes with ease, even without deep technical or coding skills.
“Our team is not made up of developers; they’re not programmers; but they’re able to create all this because of the tool set that exists within Laserfiche,” said Schnirel. “This was a huge differentiator for Laserfiche, this workflow ability and having the whole gamut of programmability from HTTP requests and JSON creators and VB scripting and all the different kind of advanced stuff you can do, but in a very visual, very low-code way.”
Internally, the team has seen a culture of automation and optimization spreading throughout the company. “As we’ve deployed it departmentally, it’s picking up a lot of momentum,” said Schnirel. “We’re getting that snowball rolling down the hill effect. We’re constantly receiving requests for new forms and new processes.”
“At Airline, we look at processes through the lens of, ‘How can we do that more efficiently, so it can benefit all of us?’” said McCalicher. “The amount we can do within these workflows is amazing.”
Laserfiche is a Leader for the 10th consecutive year, ranks highest in usability.
LONG BEACH, CALIFORNIA, JULY 23, 2025 — Laserfiche — the leading SaaS provider of intelligent content management and business process automation — is a Leader in the Nucleus Research Technology Value Matrix for Content Services and Collaboration for the 10th year in a row. Among the vendors evaluated, Laserfiche ranks highest overall in usability. Download a copy of the report here.
“As a leader in this year’s Value Matrix, Laserfiche was rated highest in usability for its AI productivity tools, new administration hub, process automation and integration capabilities,” said Evelyn McMullen, research manager at Nucleus Research and author of the report.
Recently released Laserfiche AI-powered features are aimed at boosting productivity even further and enabling automation at scale. Smart Fields, an out-of-the-box intelligent capture tool, allows customers to extract data automatically using natural language instructions, no matter the source or format. Smart Chat provides an intuitive chat interface that enables users to quickly gain insights from their repository content.
“As AI matures at an accelerated pace, vendors in the CSC market have the unique advantage of managing both structured and unstructured data from across the entirety of an organization,” the report’s Market Overview states.
Laserfiche AI features alongside powerful workflow automation, information governance and records management tools create new opportunities for organizational efficiency. Customers across industries use Laserfiche to increase productivity, create competitive advantage and drive growth.
“Laserfiche gives us the forms and workflow processes as well as data integration that enable efficiency at scale,” said Airline Hydraulics Chief Technology Officer Todd Schnirel. “Our Laserfiche-powered process improvements have supported us in achieving a significant increase in net revenue while adding very little operating expense.”
“Being ranked a leader for 10 consecutive years is a testament to our product innovation,” said Thomas Phelps, senior vice president of corporate strategy and CIO at Laserfiche. “Our top ranking in usability reflects our core value of putting people first and our commitment to delivering intuitive solutions that empower users.”
To learn more about Laserfiche’s position in the Content Services and Collaboration market, download the report here.
About Laserfiche
Laserfiche is a leading enterprise platform that helps organizations digitally transform operations and manage their content with AI-powered solutions. Through scalable workflows, customizable forms, no-code templates and AI-enabled capabilities, the Laserfiche® document management platform accelerates how business gets done. Trusted by organizations of all sizes — from startups to Fortune 500 enterprises — Laserfiche empowers teams to boost productivity, foster collaboration, and deliver a superior customer experience at scale. Headquartered in Long Beach, California, Laserfiche operates globally, with offices across North America, Europe, and Asia.
A recent Chronicle of Higher Education article highlights a major challenge for colleges and universities. They must update millions of web pages and digital assets to meet new accessibility rules. The U.S. Department of Justice (DOJ) has updated Title II of the Americans with Disabilities Act (ADA). These changes set clear rules for web content. Public colleges and universities must now act to make their digital platforms accessible to everyone.
As the Chronicle states, “Colleges must update existing digital content, including course materials, to meet these standards. They must also follow these standards for any new content they create or use.”
Many schools use a decentralized system for content creation. Websites, learning platforms, and marketing teams all produce content separately. Now, they must change their approach. Schools need to shift from fixing issues when they arise to making content accessible from the start.
Colleges and universities create a vast amount of digital content. Many struggle to track:
The new rules require a structured approach. Schools must improve content management, workflows, and compliance tracking. This is a big change for institutions that have operated without central control.
To meet these requirements, colleges and universities should use better document, content, and process management systems. Here’s a simple plan to get started:
1. Centralize Accessibility Resources in Managed Repository
2. Automate Workflows
3. Improve Collaboration and Tracking
4. Monitor Compliance
5. Integrate with Existing Systems
6. Make Accessibility Easy for Everyone
The DOJ’s new rules are a turning point. Schools must see accessibility as more than a legal requirement. It is an essential part of creating an inclusive learning environment. By improving content management, automating workflows, and encouraging teamwork, colleges and universities can:
This challenge is also an opportunity. Schools that act now will build a strong, accessible digital system for the future and improve engagement for all.
Accessibility is not just a rule—it is a responsibility. By focusing on inclusive design and content management, colleges and universities can lead the way in providing equal access to education in the digital age.
Laserfiche provides a comprehensive solution for colleges and universities tackling web accessibility challenges. With powerful document management, workflow automation, and compliance tracking, Laserfiche helps institutions:
By leveraging Laserfiche, institutions can transform their approach to digital accessibility, ensuring compliance while creating a more inclusive and equitable learning environment.
Get started today and build a stronger, more accessible digital experience with Laserfiche.
Download our eBook: Guide to Creating a Fully Integrated Digital Campus
The LA wildfires left behind more than just burned homes and scorched landscapes. They left thousands of residents waiting—waiting to rebuild, waiting for approvals, waiting for their lives to return to normal.
For local governments, the challenge is not about issuing permits; it’s about restoring hope and stability. And they need to do it as quickly as possible. But the traditional permitting process wasn’t designed for disasters. It’s slow, paper-heavy and frustrating for both officials and residents.
What if there was a way to cut through the backlog and get permits approved faster? Laserfiche is an industry-leading ECM platform that makes that possible.
Imagine a homeowner who lost everything in the fire. They have insurance money ready, a contractor lined up and blueprints in hand. But before they can break ground, they need permits.
They submit their application, but local permitting offices are overwhelmed. Stacks of paperwork cover desks, phone lines are busy and approvals move at a snail’s pace. Weeks turn into months. Frustration builds.
Now, imagine a different scenario. The homeowner submits their permit online through a simple portal. The system automatically routes their application to the right department. Any missing information is flagged upfront. Officials review and approve it digitally, cutting out unnecessary back-and-forth. The homeowner gets their permit in days instead of weeks.
That’s the power of Laserfiche.
Laserfiche transforms outdated, manual permitting into a fast, automated process. This automation helps local governments do more with less and keep up with demand.
Rather than requiring residents to stand in line at government offices, Laserfiche allows them to:
For government teams, this means fewer phone calls, fewer lost documents, and a smoother process from start to finish.
Streamline Workflows and Boost Efficiency with Automation After a wildfire, the volume of permit requests can overwhelm city staff. Laserfiche eliminates bottlenecks by:
This keeps things moving, reducing unnecessary delays and helping homeowners start rebuilding sooner.
Rebuilding isn’t just about speed—it’s also about safety. Some areas may be too fire-prone to redevelop with standard building practices. Some properties may need extra environmental and safety reviews before construction can begin.
Laserfiche connects directly with Esri ArcGIS, allowing officials to:
By combining permitting data with GIS mapping, governments can make informed, responsible decisions. These decisions can help protect communities and property owners from future disasters.
For local governments, disaster recovery isn’t just about issuing permit. It is about making sure everything is documented to receive state and federal funding.
Laserfiche simplifies compliance by:
This ensures local governments don’t miss out on critical funding due to missing paperwork or lost records.
For residents affected by wildfires or disaster, waiting for a permit can feel like waiting in the dark. When will their application be reviewed? Where does it stand in the process? What else do they need to provide?
Laserfiche helps keep communities informed by:
When people know what’s happening, trust in the process grows—and so does confidence in their local government.
The wildfires may have destroyed homes, but they didn’t destroy the spirit of the communities they touched. Local governments have the power to clear the way for faster rebuilding—and Laserfiche can help.
With content management, automated approvals, GIS integration, and better compliance tools, cities and counties can:
For families and business owners eager to rebuild, every day matters. The faster the permits are issued, the sooner construction begins, and the sooner life can return to normal.
If your city or county is struggling with permitting delays after the wildfires, Laserfiche can help. Contact us today to see how our automation and workflow solutions can support your recovery efforts. See why Laserfiche is a Leader:
According to the J.D. Power 2023 U.S. Financial Advisor Satisfaction Study, nearly 1 in 3 (28%) advisors say they don’t spend enough time building client relationships. Compared to their peers, these advisors report spending an average of 41% more time on administrative and compliance-oriented tasks, and, in many cases, they are starting to question whether their firm is committed to providing them with the support and resources they need to succeed.
In response to challenges like these, the wealth management industry is experiencing a digital revolution, transforming the once-cumbersome client onboarding process. Gone are the days of manual data entry and fragmented workflows. Today, intelligent process automation and integrations, key components of a robust digital ecosystem, are leading the charge.
At the heart of this transformation lies cutting-edge enterprise content management (ECM) solutions. These empower firms like yours to:
Ready to unlock your wealth management firm’s full potential? Embrace the future of client onboarding in wealth management and elevate your operational excellence strategy. Download Laserfiche’s comprehensive ebook to discover how ECM solutions can transform data collaboration, revolutionize operations, simplify compliance with regulations like the SEC’s books and records rules, and propel your client experience to new heights.
Download free whitepaper: How to Revolutionize Client Onboarding in Wealth Management.
[Demo] Connect Your Systems, Transform Your Business with Laserfiche Integrations
