The North Carolina Division of Water Resources’ mission is to protect the state’s surface water and groundwater resources, which includes ensuring safe drinking water, issuing pollution control permits, evaluating environmental water quantity and quality, and enforcing environmental regulations.
The division’s functions—from day-to-day operations to long-term initiatives—require the collaboration of multiple agencies, communication with citizens and the relaying of time-sensitive decisions and documents.
“When it comes to project-related decisions, we have a 30-day turnaround, and sometimes we need to send information across the state,” says Beverly Strickland, Laserfiche Administrator for the North Carolina Division of Water Resources. These deadlines, coupled with the growing need to operate more efficiently, led the division to examine how it was managing information.
“When we used to snail-mail documents, it was really hard to meet deadlines,” Strickland says. “If the mail gets lost or delayed, you’ve just waived a project. It doesn’t matter how big it is.”
To facilitate faster review and decision-making, the division digitized documents with Laserfiche enterprise content management software. Using Laserfiche, employees can now perform quick searches for information, automatically archive records and easily share documents with other employees or the public by simply sending a link.
Even employees who work in remote areas benefit from the division’s digital transformation. “We have people in the mountains and on the coast that have small bandwidth,” Strickland says. “Laserfiche enables them to view necessary information without having to download an entire PDF.”
The Wave of the Future
The division recently began automating business processes using Laserfiche, which will unlock even more efficiencies as managers gather data on workflow and resource allocation. The Laserfiche Business Process Library, which provides downloadable templated solutions to automate hundreds of common business processes, has been a starting point for the division.
“What I love about the Business Process Library is that I’m not having to reinvent the wheel,” Strickland says. “I can sit with people involved with the process and say, ‘What do you need to see?’ and make adjustments to what Laserfiche has already created.”
- Shortened response times to requests for information from days to minutes
- Reclaimed staff time that is now used for tasks such as writing permits and enforcing environmental regulations
- Digitized information that enables the division to automate processes for even more efficiency
“It’s the wave of the future,” Strickland says of the division’s digital transformation. “If we want to work toward processes that are more efficient for citizens as well as staff members, we have to find those time savings.”