Lebanese American University (LAU) is an accredited American university operating in the Middle East with two main campuses in Beirut and Byblos, hospital facilities and an academic center in New York. The university consists of seven major schools and 800 faculty and staff serving approximately 10,000 students each year.
To maintain LAU’s status as a leading institution, the organization’s leadership is always looking for new ways to align its administrative services with student preferences, and reduce bottlenecks during busy enrollment and graduation periods.
Forming Digital-First Academic Services
“Students these days are digital natives, and they like to transact with us on their preferred devices, which are their phones,” says Camille Abou-Nasr, Assistant Vice President for Information Technology at LAU. “We needed really to automate all the processes that students carry out with the Registrar’s Office, and to do it in a manner that is plausible and really encourages them to do these kinds of transactions with us.”
Starting with the Admissions and Registrar’s Offices, the university used Laserfiche Forms to provide students with online access to transcripts and academic records. With on-demand digital access, academic advisors across student enrollment, recruitment, advising, student retention, outreach and student aid programs can now immediately review, approve or follow up with students in days instead of weeks.
Moving Towards Campus-Wide Mobility
Due to Laserfiche’s ease of use and open integrative capabilities with core systems like Banner and SharePoint, the university quickly expanded its initial mobile forms solution to other campus departments such as Student Development, Legal and Facilities Management. With a campus-wide solution, the university can truly enable students to submit any academic or administrative form online and get their results quickly.
Mobility has also benefited busy executives in the Facilities Management department, who oversee the numerous campus facilities. They can now use iPads to access and approve budget allocations in Laserfiche while traveling abroad.
“There is one platform where you can do document management, you can do forms, and you can do business process automation,” said Abou-Nasr. “It’s scalable.”
- Student services, such as course petitions and transcript requests, can be initiated by students at any time via online forms.
- Students receive immediate updates on their requests from advisors and can track the progress of submitted forms and requests at every step of the review process.
- The university has greatly reduced the amount and cost of paper storage.
“Through mobility and document management, we were able to achieve our goal to go green, to make our services more accessible and deliver our services in a faster manner,” says Abou-Nasr.