Centralizing File Management Across Branches
For Old Line Bank, growing from a $6 million startup with nine employees to a $1.2 billion bank with multiple acquisitions and 250 staff came with a challenge.
“The banks we bought all had different ways of managing documents—some of them used paper files, while others had software in place,” says Assistant Vice President Patsy Brizard. “As a result, we spent a lot of time calling other branches to locate missing information.”
Having disparate approaches was a liability to bank operations and client service. New account applications had to be mailed or faxed from branch offices to the main office, resulting in lost documents—and wasted time.
“We wanted a centralized system to house our information,” Brizard says. “We needed something that would be fully functional across all departments and locations.”
Old Line found Laserfiche document management software with help from Cities Digital—a reseller that specializes in providing enterprise content management solutions to financial institutions.
“We chose Laserfiche for its flexibility,” says Brizard. “We like that the system can be used by all our employees while still being customized to fit specific departmental needs.”
Watch: How Old Line Bank Optimized Audit Efficiency and File Transfers with Laserfiche
Streamling Loan Application and Approval Paperwork
“Our top goal was that loan application processing or opening a new account wouldn’t take forever,” Brizard says.
Using Laserfiche, Old Line now automates the paperwork processing of new accounts and loans:
- The customer fills out and submits new account paperwork, which can include signature cards, credit card applications and online banking enrollment forms
- A personal banker scans the documents into Laserfiche
- A customer data specialist enters important document metadata into Laserfiche, such as name, account number and Tax ID
- Laserfiche automatically routes the documents to the appropriate department for review and approval
- The department marks the document as approved, rejected or still in process, and the customer receives notification of the decision
This process saves time on administrative tasks and provides immediate document access from any of Old Line’s 23 branches. For example, if a customer questions a check, the signature card can quickly be found in Laserfiche and a copy of the signature can be instantly retrieved for verification.
Old Line looks forward to expanding its impressive results with Laserfiche—and the first item on the agenda is satisfying employee demand for the software.
“Every department wants Laserfiche,” she adds. “They all have different ideas about what they want to do with Laserfiche.”
In addition to supporting the expansion of Laserfiche in her own organization, Brizard has been a vocal advocate of expanding Laserfiche throughout her home state.
“I’ve been spreading the word about Laserfiche and notifying Cities Digital about interested prospects,” Brizard says. “We’d like a majority of financial banks in Maryland to be on Laserfiche so that we can start a Laserfiche user group and exchange ideas about the software. We can’t wait to sponsor the first meeting.”