Join this hands-on, instructor-led virtual training to automate records management and data retention in Laserfiche.
Join this hands-on, instructor-led virtual training to enhance metadata templates and fields and dive into more administrative features.
Elevate your form and process design! This hands-on lab will show how to build sophisticated forms and processes to enhance user experience and process maintenance.
Designed for new users to get caught up on Laserfiche administration basics, this lab-style instructor-led training will provide the foundations necessary to successfully manage, administer, and troubleshoot your Laserfiche system. Topics covered include repository design, metadata administration, repository security and records management, along with repository and task automation.
Government agencies have no shortage of information. Years of digital transformation have created vast repositories of content that employees rely on every day. The challenge now is turning that information into insight that helps employees make better decisions and serve their communities more effectively.
Across the public sector, valuable knowledge remains buried and scattered inside millions of documents. Expert estimates suggest more than 85% of data is āunstructuredā, living within emails, physical files and chats. Employees know the answers they need are there but finding them often requires painstakingly digging through records one document at a time. Even agencies with mature content management practices continue to face the same issue. They have information but need a faster way to turn it into action.
Agentic AI has the potential to make that happen.
Initially, AI tools helped employees find information or summarize documents. Agentic AI goes much further. It can understand what information means, recommend the next step and carry out approved work on a user’s behalf. Instead of spending hours reviewing documents or completing routine administrative tasks, employees can focus on serving constituents.
From Managing Content to Unlocking Intelligence
Unlocking the full potential of agentic AI in government begins with trusted content. Too often, valuable knowledge remains locked inside documents that were written for people, not systems. Before AI can act on that information, it first has to understand what the documents contain.
Modern content management systems organize information in ways AI can understand. That makes content intelligence possible by giving AI the structure and context it needs to surface insights that employees can use to make faster, better-informed choices.
The opportunities span nearly every government department. For example, agencies can use Agents to:
- Analyze Freedom of Information (FOIA) Act requests and generate reports in minutes
- Locate documents containing personally identifiable information (PII) for review
- Identify employee certifications that are about to expire
- Monitor vendor contract expiration and renewal
The work varies, but the benefit is consistent. Employees spend less time searching for information and more time using it.
Success in every scenario depends on the same foundation. AI can only produce meaningful insights when it works with well-managed content. That foundation also reinforces the trust that government agencies work hard to earn every day.
Trust Begins with Governance
Maintaining trust requires clear governance. Government agencies are expected to protect sensitive information. Theyāre also accountable for every decision they make. As AI becomes part of daily work, those expectations extend to the technology itself.
AI Agents should work within the same permissions as the employee it supports, accessing only the information that employee is authorized to see. Every action is recorded, creating a clear audit trail, while employees remain responsible for making and approving important decisions.
These guardrails make AI easier to trust because they make its role easier to understand. People remain at the center of decision-making while AI handles repetitive administrative work such as analyzing documents, identifying records that require attention and monitoring routine deadlines. Human judgment stays in control, and AI helps employees work more efficiently.
With clear governance in place, AI becomes another trusted workplace tool instead of a black box. Employees understand how AI fits within established processes and policies, and where human oversight remains essential. That confidence makes adoption easier across the organization.
Making AI Accessible Across the Workforce
With clear governance in place, employees are far more likely to make AI part of their daily work. Natural language helps accelerate adoption by removing much of the technical complexity that once limited automation. Until recently, employees needed to build workflows or configure complex rules before tasks could be autonomously executed. Today, they can simply describe what they need.
People can ask questions about documents, request summaries or have AI Agents organize information before confirming the requested action. The interaction feels conversational, while the underlying governance remains unchanged.
As more employees begin using AI in their daily work, routine tasks require less of their attention. That leaves more time for judgment, problem-solving and public service.
Helping Governments Deliver Better Service with Agentic AI
Agentic AI helps people make better use of the knowledge already at their fingertips. Agencies that realize that value will build on the investments theyāve already made in content management and governance. Together, they provide the trusted foundation that intelligent systems depend on to operate responsibly and earn the confidence of employees and citizens alike.
Government has always depended on informed people exercising sound judgment. Agentic AI helps employees utilize their expertise more efficiently and put the vital information to work more quickly. When built on trusted content and clear governance, it becomes another tool that helps government teams serve their communities more effectively.
Watch our webinar to learn how AI Agents can help elevate your public service and empower your teams.
New security suite extends Laserficheās proven security controls and adds near real-time data replication for governments, law enforcement and security-conscious enterprises.
LONG BEACH, CALIFORNIA, Aug. 6, 2026 ā Laserfiche ā the leading SaaS provider of intelligent content management ā today announced the launch of Enterprise Security, an advanced suite of security enhancements designed for organizations navigating complex regulatory environments. Enterprise Security addresses GovRAMP and CJIS (Criminal Justice Information Services) security requirements based on the NIST SP 800-53 framework. For organizations handling privileged citizen, legal or corporate data, these built-in controls streamline audit preparation and fortify defenses.
With organizations placing a higher priority on data stewardship and corporate governance, enterprise IT leaders require a security architecture that protects data without slowing down operations. Laserfiche Enterprise Security extends Laserfiche Cloudās highly resilient infrastructure with multi-region data replication, elevated security controls for privileged accounts, and built-in governance safeguards.
āMaintaining data integrity and compliance has always been at the heart of Laserficheās operations,ā said Michael Allen, CTO at Laserfiche. āWith Enterprise Security, Laserfiche provides enterprise IT users, especially those in government, law enforcement and highly regulated industries, with the complementary controls designed to meet stringent information security standards and protect their most sensitive assets.ā
High-Security Controls and Regulatory Alignment
Laserfiche Enterprise Security introduces multi-region disaster recovery, enhanced oversight capabilities, and government-ready cloud security controls tailored for mission-critical data and sensitive operations.
Key capabilities included with Enterprise Security:
- GovRAMP and CJIS Readiness: Deploys advanced operational controls designed to meet strict government and criminal justice compliance mandates for sensitive data handling.
- Multi-region disaster recovery: Safeguards critical operations against large-scale infrastructure failures with near real-time, account-level repository data replication and multi-region failover.
- Advanced audit tracking and analytics: Provides complete visibility into user login activity, system changes, and security events
- Proactive threat augmentation: Bolsters existing security measures by adding specialized protections against unauthorized AI bot scraping and distributed denial of service (DDoS) attacks.
Laserfiche is listed on the GovRAMP Progressing Product List, with the Enterprise Security suite delivering the architectural controls required to support these standards.
Tailored for Mission-Critical Operations
Enterprise Security is built for organizations that safeguard heavily regulated and sensitive data, where seamless recovery and strict information control are vital to everyday operations:
- Government agencies and law enforcement: Safely manage records and criminal justice information while strictly adhering to CJIS and GovRAMP standards.
- Large enterprises and financial services: Protect proprietary corporate data and client financials with strong cryptographic modules and advanced visibility into user activity.
āHighly regulated sectors, from law enforcement to state and local governments, face a unique challenge: They must modernize content management while upholding non-negotiable security standards,ā said Andrea Malick, principal advisory director at Info-Tech Research Group. āSolutions that offer built-in compliance frameworks like CJIS and GovRAMP give enterprise IT buyers the confidence to migrate sensitive workloads to the cloud without compromising control.ā
Pricing and Availability
Enterprise Security is available starting today as a supplemental SKU for qualifying Laserfiche Cloud deployments.
Laserfiche is also introducing Business+, a new comprehensive subscription tier designed for organizations that want high-level security capabilities built directly into their standard platform deployment.
For More Information
- For a deep-dive into Laserfiche security and governance, visit laserfiche.com/products/trust-security.
Security Certifications and Compliance Frameworks
GovRAMP
Pending
Laserfiche will achieve GovRAMP Verified status, demonstrating its implementation of security controls aligned with GovRAMP and NIST SP 800-53.
Contact us for more information.
CJIS Ready
Laserfiche Cloud supports CJIS-ready controls that help organizations securely manage Criminal Justice Information (CJI). Enterprise Security provides enhanced auditing, monitoring, encryption and administrative controls that address CJIS and other security requirements.
Contact us for more information.
SOC 2 Type 2 Plus
This report details the controls for Laserfiche Cloud related to the criteria for the security, availability and confidentiality principles set forth in TSP section 100, 2017 Trust Services Criteria for Security, Availability, Processing Integrity, Confidentiality, and Privacy (AICPA, Trust Services Criteria). To view a copy of this report, please contact us.
ISO/IEC 27001:2022
Laserfiche has obtained the ISO/IEC 27001:2022 certification for its information security management system (ISMS) within the scope defined by its Statement of Applicability, covering its suite of SaaS and self-hosted enterprise content management and process automation applications.
HIPAA
Laserficheās SOC Type 2 Plus covers the security requirements set forth in the Health Insurance Portability and Accountability Act of 1996 (HIPAA), provided within Title 45 Code of Federal Regulations Sections 164.308 ā 312 (45 CFR Sections 164.308-312) (the Security Requirements).
Web Content Accessibility Guidelines 2.2 AA
Laserfiche has published VPATs and ACRs available for all Laserfiche Cloud and self-hosted products. Alignment to the WCAG 2.2 Level AA standard is the basis of our approach to compliance with Section 508 and EN 301 549 requirements. See accessibility details…
DoD 5015.2
DoD 5015.2 details the Department of Defenseās baseline requirements for Records Management Applications (RMA), that facilitate adequate and appropriate basis for addressing the basic challenges of managing records in the automated environment that increasingly characterizes the creation and use of records. Laserfiche Cloud records management controls are based on our self-hosted Department of Defense 5015.2 version 3-certified electronic records management capabilities.
SEC Rule 17a-4
Laserfiche features support non-alterable record archival requirements such as WORM (write once, read many) used to address SEC Rule 17a-4 for broker dealers. Beyond financial services, Laserficheās controls can also be applied to support records management practices for electronically stored information (ESI) requiring prevention of any unauthorized alternations or deletions of digital records.
HECVAT
Laserfiche has completed the Higher Education Community Vendor Assessment Toolkit (HECVAT) questionnaire. Contact us for more information.
NIST 800-53
Laserfiche security controls are aligned with NIST 800-53.
AI Security and Governance
Laserfiche AI services are provided using AI models and services from OpenAI. For information on AI services in regions where OpenAI is not available, please contact us.
Regional data privacy requirements
Laserfiche AI addresses privacy and security standards of our current data center locations supporting GDPR (EU), CCPA/CPRA (USA), and PIPEDA (Canada) for low to moderate risk data. Our AI features are architected to support regional and industry-specific compliance needs, providing the same level of data sovereignty and protection you expect from Laserfiche Cloud.
For more information related to Laserfiche AI and data privacy, refer to the following:
- Laserfiche Privacy Notice
- OpenAI Security & Privacy
You own your data
- You retain ownership of inputs you provide. While Laserfiche owns the intellectual property rights to the outputs generated by our AI tools, we grant you a broad license to use those outputs for any of your organizationās internal business needs.
- Laserfiche does not use your organizationās data to train any internal or external AI models. Your data is used only as needed to deliver services and to meet our legal and regulatory obligations.
Laserfiche AI user prompts
Laserfiche designs its AI features with safety and security as core principles. We manage prompting risks through two layers of protection:
- Prompt-less by design: Many Laserfiche AI features, such as Document Summarization, do not use user prompts, reducing risks associated with accidental or malicious prompting.
- Enterprise-grade safeguards: For features that do accept user input, like Smart Fields and Smart Chat, we employ industry-standard protections against prompt injection. These include input filtering, validation, and other controls that keep prompts and responses within defined, limited boundaries.
Content confidentiality
Your confidential content is not accessible to other customers or unauthorized third parties. Laserfiche distinguishes between two types of data:
- Your confidential content: Laserfiche does not sell your data. Documents, files, and inputs you upload to Laserfiche are your own content.
- Usage and system data: Like most cloud providers, Laserfiche collects limited, high-level usage data (such as feature adoption and system performance metrics) to operate and improve the platform. This data is de-identified and does not include the contents of your documents or AI prompts.
Data retention
- OpenAI may store the prompts you enter or the responses you receive temporarily for up to 30 days to provide services and identify abuse. After 30 days, API inputs and outputs are removed from their systems, unless they are legally required to retain them. For more details, please refer to the OpenAI Services Agreement.
Security Controls
Below are some of the security controls Laserfiche software includes. If you have questions about a particular security solution or control, please contact us directly.
Single sign-on
Laserfiche Cloud supports single sign-on with Active Directory Federation Services (AD FS) and SAML authentication with identity providers such as Okta and Azure Active Directory.
Repository audit log
The Laserfiche Cloud repository audit log includes details of user actions, including viewing, modifying, creating and deleting documents, and similar operations on metadata and other repository objects.
Fine-grained access control
Administrators can use access rights to limit and control access to individual documents and objects. For example, security tags restrict access to documents on a document-by-document basis.
Intrusion detection
Laserfiche Cloud utilizes host-based intrusion detection systems to reduce the risk of data theft by individuals or organizations attempting to gain unauthorized access.
Access rights
Administrators can configure access rights and privileges to limit actions that users can perform across the repository based upon role assignments or group memberships.
AI governance
Laserfiche AI data is encrypted at rest (AES-256) and in transit (TLS 1.2+). Laserfiche does not utilize any of your data to train internal or external AI models.
Password policies
Laserfiche Cloud supports industry-standard password controls, such as password minimum length, complexity and history.
Penetration testing
Laserfiche engages third-party vendors to conduct external penetration testing of the Laserfiche Cloud system.
Vulnerability scanning
Laserfiche performs a vulnerability scan of backend servers that run in the Laserfiche Cloud hosting environment.
Firewalls
Laserfiche Cloudās firewall configuration settings are regularly reviewed based on industry standards.
Repository application auditing
Laserfiche Cloud supports auditing of both access and modification of objects in repositories.
Enterprise Security
Securely modernize your business-critical work with Laserfiche Cloud.
Laserfiche Enterprise Security enhances security, resilience and governance capabilities for organizations managing sensitive, highly regulated data in Laserfiche Cloud.1 It provides FIPS 140-3 encryption2, privileged-user activity visibility, configurable session controls and multi-region disaster recovery with near real-time account-level replication.
Available to Laserfiche Cloud Business customers as an optional Add On, included with Business+ and offered for eligible Municipal Cloud packages.
Features
- Multi-region disaster recovery with near real-time repository replication
- Four-hour repository snapshots
- Enhanced user and privileged account monitoring
- Configurable security policies including inactivity session time out controls
- GovRAMP Verified and CJIS-ready
| Laserfiche Cloud Security Features | Professional Tier | Business Tier | Business+ Tier |
|---|---|---|---|
| AESā256 Data Encryption | ā | ā | ā |
| RoleāBased Access Controls | ā | ā | ā |
| Single SignāOn (SSO/SAML/AD FS) | ā | ā | ā |
| DDoS Protection | ā | ā | ā |
| Unauthorized AI Bot Prevention | ā | ā | ā |
| Administrative and Repository Auditing | ā | ā | ā |
| Configurable Inactivity Timeouts | ā | ā | ā |
| Advanced Audit Trail | Add On | ā | ā |
| FIPS 140-3 Cryptographic Modules | ā 3 | ā | |
| Four-Hour Repository Snapshots | ā | ā | |
| Multi-Region Disaster Recovery Support | ā | ā | |
| GovRAMP (Pending) | ā | ā |
- To ensure alignment with regulatory and operational needs, organizations should evaluate their use cases against the acceptable use restrictions in our Cloud Subscription Agreement before making a purchase.Ā ā©ļø
- Note: Enhanced encryption uses FIPS-compliant cryptographic algorithms (FIPS 140-3) that utilize up-to-date crypto routines approved by NIST and compiled to help prevent sophisticated attacks on underlying cryptographic algorithms. Enhanced encryption is available for the Laserfiche Cloud U.S. Region.Ā ā©ļø
- Items with an orange check-markĀ (āFIPS 140-3 Cryptographic ModulesāĀ and below) are available with the Enterprise Security Add On for Laserfiche Cloud Business customers, included with Business+ and offered for eligible Municipal Cloud packages. ā©ļø
āLaserficheās compliance tools in the cloud, and knowing that Laserfiche takes security very seriously have been important factors in our decision making.ārnāAndrew McElrath, strategic project manager at Mille Lacs Corporate Ventures
Featured Success Story
Mille Lacs Corporate Ventures Transitions Corporate Operations to Laserfiche Cloud
Mille Lacs Corporate Ventures (MLCV), created by the tribal government of the Mille Lacs Band of Ojibwe, manages the business affairs of the Band.
Laserfiche is committed to privacy.
Our commitment
At Laserfiche, we have embraced a culture of privacy, which includes embedding privacy-by-design in our engineering efforts, and have implemented controls and policies throughout our organization. Laserfiche is a B2B company based in California. The State of California has passed strict, broad privacy regulation through the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) while the General Data Protection Regulation (GDPR) leads the European Unionās privacy efforts. Many other countries, states and territories have implemented privacy regulations as well. Laserfiche endeavors to continually adapt and adhere to ever-evolving regulations that apply to its business.
Operational privacy
Operationally, we strive to keep our stakeholdersā data secure and retain only information we collect from you where we have an ongoing legitimate business need to do so, like providing you with a service you have requested, or to comply with applicable legal, tax or accounting requirements.
Privacy training
At Laserfiche, all employees are required to complete annual privacy training which covers applicable privacy regulations and data handling best practices.
Laserfiche documentation
In addition to what we communicate in our Privacy Notice, our Cloud Subscription Agreement with accompanying Data Processing Addendum specific to the Laserfiche Cloud platform addresses data privacy regulations including GDPR, CCPA and PIPEDA.
International transfers
For personal data transferred from the United Kingdom, the European Union and Switzerland, we provide appropriate safeguards per the Data Privacy Framework. To learn more, visit the āInternational Transfersā section of the Privacy Notice.
Information we collect
We collect information that you provide directly to us only for legitimate business purposes. For example, when you manage your user profile, participate in interactive features (such as the Contact Us page), request newsletters or other marketing communications, request customer support, enter login information, or otherwise communicate with us. To learn more visit the āInformation We Collectā section of the Privacy Notice.
You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the āunsubscribeā or āopt-outā link in the marketing emails we send you. To learn more, visit the āHow Laserfiche Uses and Shares the Information We Collectā section of the Privacy Notice.
To read our complete Privacy Notice, visit our Privacy Notice page.
Contact Us for Your ECM Needs
Whether you have product questions, support needs or want to partner with us, we’re here to help you on your digital transformation journey. Fill out the form and a Laserfiche team member will be in touch as soon as possible.
Moving Beyond the Weight of Paper Files
As a systems analyst, Geethmi Dissanayake spends her time helping the City of Tucson improve how residents access services. But long before Tucson began modernizing its processes, the city faced a problem so physically large that officials questioned whether part of a building floor could safely support the weight of years of paper records.
āAt that time, almost everything depended on paper,ā Dissanayake said. āAs the city grew and the services we offered expanded, it became harder to manage information efficiently and deliver the experience residents expected.ā
Paper-based processes created delays across city operations. Residents often had to call city offices or visit in person to submit requests. Employees manually routed documents between departments for approvals and reviews. Some processes took days or weeks to complete.
City leaders recognized that Tucson needed a more practical and reliable way to deliver services. They selected Laserfiche in 2020, shortly before the pandemic accelerated demand for digital services and remote access. The priority was to digitize forms and simplify internal workflows with Laserfiche Forms. As departments saw results, use of the platform steadily expanded into additional employee and resident-facing processes.
More recently, the cityās focus shifted toward accessibility. With fast-approaching deadlines to meet Americans with Disabilities Act (ADA) requirements, Tucson began improving hundreds of public-facing forms to make digital services easier to navigate for residents using assistive technology.
What started as an effort to reduce paper gradually evolved into a broader strategy for improving how residents interact with city services.
Streamlining Resident Services
Today, Laserfiche Forms supports more than 300 public-facing forms and workflows across 18 city departments, including water, transportation and environmental services. Residents can start or stop water service, request the correct trash bin size for their household and submit disability-related transportation requests online without having to create an account or visit city offices.
Before Laserfiche, many of these requests depended on paper forms, phone calls or in-person visits during business hours. Incomplete submissions often created additional delays because city staff needed to contact residents for missing information before they could move requests forward. Laserfiche Forms helped solve that issue with guided submissions and built-in validation checks that prevent forms from being submitted without all the required information.
The city also improved consistency across departments by standardizing how employees collect information and move requests through approvals. Instead of relying on paper handoffs, emails or phone calls to check statuses, departments now track requests directly in Laserfiche and quickly identify where action is needed. Employees spend less time tracking down information, which helps them respond to residents more quickly.
āLaserfiche has teams across the city looking at how they can make services easier for residents to access and easier for employees to manage behind the scenes,ā said Sudhakar Makham, systems analyst for the City of Tucson.
Accelerating Employee Onboarding and Approvals
Successfully streamlining public-facing processes inspired departments to modernize additional employee-facing workflows. One of the most widely used is the employee badge request process, which every new hire completes before receiving access to city facilities. Previously, employees passed printed paperwork between offices for approvals. Staff waited for signatures before forwarding requests to the next department. Because it involved building access and security clearances, delays slowed onboarding for new employees.
Now, staff simply submit a Laserfiche form that automatically routes approvals through the appropriate departments. The workflow generates tracking numbers, sends notifications and securely moves requests through each approval stage. What once took weeks can now be accomplished in four days ā up to 60% faster.
āLaserfiche removed a lot of the manual coordination that used to happen between departments, saving hours of staff time,ā said Dissanayake. āEmployees no longer physically send secure documents back and forth, and departments can immediately see where requests are in the process. That visibility makes collaboration much easier and helps approvals move faster.ā
Accessible Forms for Everyone
Upcoming federal ADA accessibility deadlines further expanded the cityās use of Laserfiche Forms to meet the requirements for its public-facing forms. Laserfiche designs and develops its products with digital accessibility at the forefront, routinely publishing Voluntary Product Accessibility Templates (VPATs) to provide state and local governments with the architectural foundation to build compliant public-facing solutions.
Even with the right tools, however, achieving compliance can be a massive hurdle for local governments. Tucsonās audit and remediation initiative meticulously evaluated the cityās digital assets. Rather than outsourcing the work, the city tapped the custom JavaScript and Cascading Style Sheets (CSS) capabilities within Laserfiche Forms to achieve compliance. For example, one issue involved browser tabs displaying generic form titles such as āNew Submission,ā which created confusion for residents using screen readers to navigate multiple forms. Using Laserfiche Forms customization capabilities, the city developed a solution that dynamically updated form titles to improve screen reader navigation and usability.
The team applied these tailored structural improvements across hundreds of forms through a structured rollout process. By utilizing Laserficheās robust, developer-friendly architecture, Tucson successfully turned a strict regulatory mandate into a community asset. In addition to strengthening accessibility and usability for residents, the initiative reduced long-term maintenance costs and circumvented the need to invest in additional software.
Expanding Innovation Across the City
The City of Tucson has come a long way since officials worried about the physical weight of paper files. Today, more than 900 employees across departments actively use Laserfiche for forms and approvals.
āWe regularly get requests from departments that want to replicate what another team is doing with Laserfiche,ā said Makham. āOnce our colleagues see how much faster and easier the process becomes, they start looking for other workflows they can improve.ā
The platformās usability also makes it easier for the city to train employees with a wide range of technical experience. āEmployees with very different backgrounds learn Laserfiche quickly,ā said Dissanayake. āLaserfiche is intuitive, which makes it much easier for departments to adopt new workflows and manage them confidently.ā
A case in point is Makham himself, who joined the city with no previous Laserfiche experience, learned the platform through Laserfiche Aspire training resources and is now a certified Laserfiche developer.
āTechnology works best when it makes life easier for people,ā said Dissanayake. āThatās what Laserfiche did for city residents and employees alike.ā
AI is now part of everyday work. Employees are using it to summarize documents, find information, automate repetitive tasks and boost productivity. Meanwhile, organizations are beginning to explore agentic AI systems that can plan, make decisions and complete multi-step workflows with minimal human intervention.
As AI capabilities continue to evolve, organizations are under growing pressure to establish the policies and governance needed to support responsible adoption. To better understand how workplaces are managing this shift, Laserfiche surveyed 1,000 U.S. workers about AI usage, governance and expectations. Just 38% reported that AI use in their workplace is well regulated with clear policies and approved tools, up only slightly from 36% a year ago.
Governance is the Foundation for AI Success
The survey paints a mixed picture of AI in the workplace. While 38% of workers say AI is governed by clear policies, nearly one in four (24%) report that AI is not used at all in their workplace. Another 8% describe AI use as the “Wild West,” with no clear rules or oversight.
Whether an organization is actively deploying AI or just getting started, governance matters. Clear policies help employees understand which tools they should use, how AI-generated content should be reviewed and what data can be safely shared.
Without that foundation, organizations risk inconsistent adoption, security concerns and lower confidence in AI outputs.
Trust Depends on More Than the Technology
Employees are optimistic about AI’s ability to improve everyday work, but they also want reassurance that it will be used responsibly. Workers are most interested in using AI for practical, low-risk tasks such as checking for errors (36%), finding information instantly (34%) and handling repetitive work (33%).
At the same time, workerās top concerns include AI work quality (24%), irreversible agentic AI actions (21%), process disruption (21%) and sensitive customer data being entered into AI models (20%).
The takeaway is clear. Employees see AI’s value, but trust depends on governance. Organizations need policies that promote transparency, protect data and ensure human oversight where it matters most.
Employees Want Guidance, Not Just AI Tools
Deploying AI is only part of the equation. Employees also expect organizations to help them use it effectively.
More than one-third (36%) want access to current AI tools and time to learn them. Others expect guidance on AI quality and risk (32%) and clear policies for appropriate use (31%).
Training and governance should evolve alongside AI capabilities. As new tools emerge, organizations that invest in both technology and clear guidance will be better positioned to scale AI with confidence.
Closing the Governance Gap
The past year has shown how quickly AI innovation can reshape the workplace. The challenge for organizations is making sure governance keeps pace.
At Laserfiche, we believe responsible AI adoption starts with empowering employees while ensuring organizations maintain control over their information and processes. Successful AI adoption is not defined by how many tools an organization deploys. It depends on whether employees have the guidance, processes and confidence needed to use AI responsibly, securely and consistently.
As AI becomes more embedded in everyday work, organizations will need to think beyond individual tools and focus on building trusted processes around how information is accessed, managed and used. The organizations that succeed will be those that pair AI innovation with the governance, transparency and operational foundation needed to turn experimentation into lasting business value.
For more insight on how to successfully deploy AI to drive digital transformation, download our eBook and see how leading organizations are closing the governance gap.
MethodologyāÆāÆ
The survey was conducted by Veridata Insights and commissioned by Laserfiche. It included 1,000 U.S.-based individuals aged 18 and over, census-balanced by age and gender.
Reclaim your time. Fast-track tedious tasks.
Transform ideas into autonomous execution and get more done, faster. With simple natural language prompts, AI Agents streamline administrative work and help teams improve efficiency, consistency and operational speed.
Turn chat into action.
Type your request in Smart Chat, and Agents will deliver a ready-to-review action plan. You approve the work; they handle the execution.
Use Agents to automatically carry out a wide range of bulk actions:
- Bring order to scattered content
- Move, rename and organize large volumes of files
- Apply tags and update content templates with ease
- Group relevant documents into personal Collections
- Break down complex projects into clear actionable steps
Expand team capacity across every department
Laserfiche AI Agents boost productivity for the entire team, tackling complex tasks across all levels of the organization.Ā
Our Difference
Why Laserfiche?
From analysts and customers
GartnerĀ® named Laserfiche a Leader in the 2026 Gartner Magic Quadrantā¢ for Document Management.
Laserfiche is a Customersā Choice in the 2025 GartnerĀ® Peer Insightsā¢ āVoice of the Customerā: Document Management report.
Laserfiche named 2025 Emotional Footprint Champion by Info-Tech Research Group in the Enterprise Content Management – Enterprise category.
Highly rated by customers, with a 4.7 average star rating and #1 in the Document Management category on G2.
Named a Leader in the Nucleus Research CSC Technology Value Matrixā¢.
Featured Resource
Get the Agentic AI Playbook
Learn how forward-thinking leaders are deploying AI Agents across their organizations to securely scale daily operations and drive lasting digital transformation.
Additional Resources
Contact Us for Your ECM Needs
Whether you have product questions, support needs or want to partner with us, we’re here to help you on your digital transformation journey. Fill out the form and a Laserfiche team member will be in touch as soon as possible.