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Organizations can now seamlessly procure Laserfiche document management to support and scale information governance and workflow automation.
LONG BEACH, CALIFORNIA, June 2, 2026 — Laserfiche — the leading SaaS provider of intelligent content management — has partnered with AWS to make Laserfiche available through AWS Marketplace. This collaboration enables AWS customers to seamlessly procure Laserfiche’s document management platform to manage content, automate workflows and implement agentic AI capabilities.
“We’re excited about this evolution of our long-standing partnership with AWS,” said Thomas Phelps, Laserfiche senior vice president of corporate strategy and CIO. “AWS Marketplace provides a near-frictionless experience for Laserfiche direct customers who want to accept negotiated private offers, manage billing and payment history, and apply eligible purchases toward their AWS Enterprise Discount Program (EDP) commitments — all through their centralized AWS account.”
Laserfiche provides document lifecycle management, information governance and workflow automation tools on a platform that earned multiple Champion awards from Info-Tech Research Group. Laserfiche AI features include automatic metadata extraction, document summarization, chat and agentic capabilities.
“Within two weeks of requesting the ability to procure Laserfiche Cloud through AWS Marketplace, Laserfiche confirmed its availability on the marketplace,” said Bianca Lochner, Ph.D., City of Scottsdale CIO. “We appreciate Laserfiche’s swift execution and anticipation of our needs as our business partner.”
“We are thrilled to welcome Laserfiche to AWS Marketplace,” said Carol Potts, AWS General Manager of US ISV Sales. “Organizations in highly regulated industries can now adopt Laserfiche’s intelligent content management and agentic AI capabilities to quickly automate how they organize, govern, and act on critical information at scale. Enabling access to these innovations is how we help customers transform the way they work.”
To learn more, explore AWS Marketplace.
About Laserfiche
Laserfiche is a leading enterprise platform for document management and content-centric workflow automation. Through scalable workflows, forms, no-code templates and AI-enabled capture, the Laserfiche® platform accelerates how business gets done.
Laserfiche pioneered the paperless office with enterprise content management. Today, Laserfiche’s cloud-first development approach incorporates innovations in machine learning and AI to enable organizations globally to transform into digital businesses. Customers in every industry — including government, education, financial services, healthcare and manufacturing — use Laserfiche to boost productivity, scale their business and deliver digital-first customer experiences.
Laserfiche employees are committed to the company’s vision of empowering customers and inspiring people to reimagine how technology can transform lives.
Artificial intelligence has increasingly become a topic of everyday conversation. From film to finance, every industry is contemplating the practical advantages of utilizing AI. For those in K-12 AI leadership, the conversation isn’t just about AI adoption—it’s about digital integrity.
Government agencies, schools, banks and businesses are all beginning to use AI to process information and assist with decision making. At the same time, bad actors are also using these tools to create highly convincing scams, impersonations and misinformation.
That shift raises an important question for public sector leaders. If AI can create such a powerful illusion of reality, how do institutions protect the integrity of their data, processes and reputations?
The answer is governance.
The $5 Million Wake-up Call
Technology discussions often focus on algorithms, models or computing power. Yet the most important factor in responsible AI adoption is not the algorithm itself. It is the framework that governs how information is created, verified and used. Without strong governance, even the most advanced technology introduces risk.
I was reminded of this during a recent conversation with a group of K-12 leaders focused on navigating the future in K-12 education. They were discussing a case in which a school district lost nearly five million dollars in funding due to a sophisticated scam. Artificial intelligence was used to generate convincing communications that appeared legitimate. At first glance it seemed like a cybersecurity failure.
Why It Wasn’t a Cybersecurity Failure
However, the investigation revealed something different. The district’s systems were not breached through a technical vulnerability. The breakdown occurred in the verification process that should have governed how financial requests were approved. The attackers relied on the assumption that the message would move through the system without proper validation. In other words, the technology enabled the deception, but the absence of governance allowed it to succeed.
K-12 AI Leadership: Beyond the Algorithm
This distinction matters because it reframes how government and education leaders should think about AI adoption. Artificial intelligence is not inherently a threat. In fact, it offers enormous potential to help agencies and institutions work more effectively. AI can assist with document classification, automate routine workflows and surface insights hidden inside large volumes of information. These capabilities can free public servants to focus on higher value work that directly benefits citizens and students. But those benefits only materialize when AI operates within a defined governance structure.
“The value of AI in education is quickly undermined when governance is not considered, not taken seriously, or left incomplete. Without clear oversight and accountability, institutions risk poor decisions, unreliable outcomes, and a loss of trust that is far harder to rebuild than the technology itself,” said Council lead Brian Cohen, Vice President of the Center for Digital Government and Center Digital Education.
The Blueprint for Responsible K-12 AI Governance
From a content and information management perspective, that structure begins with documented processes. Information should have clear ownership. Data sources must be trusted and traceable. Retention and access policies need to be consistently applied. Most importantly, human oversight must remain part of the process. AI can assist with interpretation and automation, but accountability cannot be delegated to an algorithm.
When those principles are in place, AI becomes a force multiplier rather than a liability. Agencies can move faster because information flows through repeatable processes. Leaders can trust the outputs because they understand where the data originated and how it was handled. Citizens gain confidence that technology is supporting transparency rather than undermining it.
This is why governance has become the central conversation in responsible AI adoption. Public institutions do not have the luxury of experimentation without safeguards. Their credibility rests on trust, and trust is built through disciplined management of information.
Artificial intelligence will continue to evolve rapidly. New capabilities will emerge that reshape how governments operate and how schools support students. Ultimately, effective K-12 AI leadership isn’t defined by how fast you adopt new tools, but by how firmly you establish the governance that protects your students and your staff. In the end, protecting data, processes and institutional reputation does not start with algorithms. It starts with the rules and responsibilities that guide how information is managed. AI may be the catalyst for change, but governance is what ensures that change strengthens, rather than weakens, public trust.
Learn more about secure AI- powered K-12 document management
At the Public Sector Network Government Innovation Showcase in Richmond, focused on Virginia’s digital future: empowering communities, driving innovation, one theme came through clearly in every conversation. The pace of innovation is accelerating. The pace of trust is not. That gap is where state governments now operate.
The event convened state leaders and tech experts to chart the Commonwealth’s transition toward “Government 3.0,” a future of proactive, citizen-centric service. Highlighting over 70 modernization projects, the event provided a roadmap for integrating AI and cloud infrastructure while maintaining the rigorous ethical standards and data governance vital to build public trust.
Across Virginia, leaders are being asked to modernize services, adopt AI and deliver seamless experiences that match what residents expect in their daily lives. Faster, simple and more transparent. As Commonwealth of Virginia, Secretary of Administration Traci DeShazor put it, government is no longer an abstract concept. It is a daily experience, and increasingly a digital one.
The Tension Between Innovation and Regulation
At the same time, leaders are navigating a more complex reality. New AI legislation, ongoing policy debates and heightened public scrutiny are shaping how and when innovation can move forward. Recent developments in Virginia’s General Assembly reflect this tension. Lawmakers are working to define guardrails around AI use while still encouraging innovation. That balance is not easy to strike.
This is not a technology problem; it is a trust problem. And, more specifically, it is a data governance problem.
From Theoretical AI to Real-World Impact
The pressure to move faster is real. In Richmond, there was no shortage of energy around AI. Agencies are already using AI, including Agentic AI, to improve records access, accelerate contract review, improve planning and streamline case management. These are not theoretical use cases but are happening today. Virginia’s leaders understand the potential of AI but also understand the potential risk.
In government, every decision carries weight. Every dataset has implications. Every system must stand up to public scrutiny. Moving fast without control does not just create inefficiency: It erodes trust. One of the most important insights from the Richmond event was this: AI is not introducing new problems; it is exposing existing issues quicker. Most state agencies, not just in Virgina but across the county, are still managing decades of content across shared drives, legacy systems, email and paper. Information is fragmented. Ownership is unclear. Policies are inconsistently applied.
The Rise of Agentic Systems
This challenge becomes even more urgent as we move into the next phase of AI: agentic systems. These are not tools that simply summarize or assist. They take action. They trigger workflows, move information between systems and support decisions in real time. In a contract management scenario, an AI agent could automatically extract terms, route approvals and flag compliance risks across thousands of documents. That level of automation is powerful, but it also raises the stakes. If the underlying data is incomplete or poorly governed, the agent does not just produce a flawed output. It executes flawed actions at scale.
This is why the agencies making real progress are not starting with AI. They are starting with governance.
Virginia’s Path to Responsible AI
What makes Virginia particularly interesting right now is that both sides of this challenge are playing out in real time. On one hand, there is clear momentum. Agencies are modernizing, digitizing services and exploring how AI can improve outcomes. From contract analysis to benefits processing, the focus is on delivering faster, more responsive services to citizens.
On the other hand, there is a growing recognition that governance must keep pace.
The leaders in Richmond were not asking whether to adopt AI. They were asking how to do it responsibly. That is a different question. And it leads to a different strategy. Legislative conversations around AI reflect concerns about transparency, accountability and data protection. These are not barriers to innovation. They are prerequisites for it.
Governance as an Operational Foundation
For years, governance has been treated as a compliance exercise. Something separate from innovation. Something that slows things down. That mindset is changing.
What we are seeing across Virginia and other states is a shift toward governance as an operational foundation. Not policy documents sitting on a shelf, but systems that enforce consistency automatically. When governance is embedded into how information is captured, classified and managed, several things happen.
Data becomes more reliable. Processes become more repeatable. Decisions become more explainable. And AI becomes more trustworthy.
This is what enables practical, defensible use cases. Faster FOIA responses. More consistent contract evaluation. Better visibility into case data. All with auditability built in. AI does not create trust. Governance does. AI simply operates within it.
See how the City of Acworth is using AI to drive efficiency and public service.
Sustainable Innovation for the Future
The path forward is clear, but not easy. State leaders are being asked to move faster while taking on more risk. To innovate while maintaining public trust. To modernize without disrupting essential services.
The agencies making progress are doing three things consistently:
- Getting control of their information environment.
- Standardizing and automating how work gets done.
- Building trust in their data before scaling AI.
- This is not about slowing down innovation but rather making scale sustainable. AI is not the starting point. It is the next step. The conversation around AI will continue to evolve. New capabilities will emerge. Expectations will continue to rise. Legislative pressure will increase. Through all of it, one thing will remain constant. Trust will determine the outcome.
For state government leaders, the priority is not to adopt AI faster but to build a foundation that allows AI to be used responsibly, transparently and at scale.
That foundation is governance.
Now is the time to take a hard look at your information environment. Where is your data fragmented? Where are policies inconsistently applied? Where do processes rely on manual workarounds instead of enforced standards? Start there. Because in government, AI is not just about what is possible. It is about what is defensible. And the agencies that get this right will not just move faster, they will move forward with confidence.
Turning First Contact Into a Turning Point
Across America, many public safety systems have generally operated in a reactive mode, responding to incidents after they occur. In Long Beach, California, city leaders saw an opportunity to take a different, proactive approach.
“We’re focused on intervention and prevention,” said Long Beach City Prosecutor Doug Haubert. “If we can get people into services directly from that first contact with law enforcement, it’s more effective for that individual and better for the community as a whole.”
Long Beach police officers were often the first point of contact for persons experiencing homelessness, mental health crises or substance use disorders. In many cases, these interactions required immediate action, especially when someone was ready to accept help. But without real-time access to information about the individual, or what services were available, officers had limited options in the moment. They relied on memory, phone calls or paper-based resources to try to connect individuals with support.
“We would contact someone, offer services and try to connect them to the right resources,” said Officer Alejandro Cazares of the Long Beach Police Department. “But if we didn’t have an outreach worker with us or immediate access to those resources, we’d have to give them a phone number or an address, or try to call around ourselves.”
Service providers faced a similar challenge. Even when help was available, it was difficult to connect with individuals at the point in time when they were ready to accept it.
“One minute they’re in; one minute they’re out,” said Michael Rubio of the Los Angeles Centers for Alcohol and Drug Abuse (LACADA). “If someone is ready right now, we have to meet them right now.”
Building a Connected Public Safety Solution
To bridge these gaps, the Long Beach City Prosecutor’s Office partnered with Laserfiche to develop GUIDES (Government User Integrated Diversion Enhancement System), a mobile application that connects law enforcement, prosecutors and service providers.
With GUIDES, officers now have immediate access to shelter, mental health and substance use resources directly from their phones. From the field, officers can quickly connect individuals to support through a streamlined process:
- Officers submit a referral in seconds through the GUIDES app while in the field.
- Referrals are routed to the social worker at the City Prosecutor’s Office.
- Individuals are then referred to service providers based on their specific needs.
- Outreach teams from the service providers follow up to connect the individual to their services.
“At its core, GUIDES is a secure data-sharing platform,” said Haubert. “We can now connect people to services as soon as officers encounter them.”
Prior to GUIDES, the Long Beach Police Department was already a long-time user of Laserfiche to improve access to information about court orders. Laserfiche enabled the department to centrally store critical information such as court documents, images and PDFs, apply metadata for organization, and securely retrieve content while meeting regulatory, security and privacy requirements.
“Laserfiche already had a strong presence within the city and the police department,” said Byron Bolton, the city prosecutor’s chief technology officer. “There was a level of trust there, which made it much easier for us to build on that foundation.”
The GUIDES app represents a significant advancement in the city’s approach to public safety. It extends secure information access beyond records management into real-time decision-making in the field. With Laserfiche as the backbone, GUIDES enables officers to access resources, submit referrals and share information across agencies directly from their mobile devices.
Behind the scenes, Laserfiche supports secure data sharing, audit tracking and compliance with criminal justice standards, ensuring that information is accessible, trusted and protected.
“Security is built into every layer of GUIDES,” said Bolton. “The Laserfiche platform allows us to meet CJIS requirements and city cybersecurity standards while still giving officers fast, reliable access to the information they need in the field.”
From Referral to Coordinated Care
Through the Law Enforcement Assisted Diversion (LEAD) program, which gives officers an alternative way to connect individuals with services, referrals move quickly from first contact to coordinated care.
“Even if it’s overnight, officers can submit a referral, and we can follow up the next morning and make sure the individual gets connected to the service they need,” said Gigi Zanganeh, LEAD program coordinator for the city prosecutor’s office.
For service providers like L.A. CADA, that speed and visibility enable them to respond quickly. In many cases, outreach teams connect with individuals the same day or by the next day, a significant improvement over previous manual processes.
This approach also expands the city’s capacity to serve more individuals by streamlining the process for officers, social workers and service providers to work together.
“Laserfiche allows us to capture referrals, share them across agencies and act on them without delay,” said Bolton. “That level of coordination is what makes this work.”
Real Stories, Real Impact
The impact of GUIDES is best understood through the people it helps:
- After years of repeated interactions, one individual who previously declined assistance was finally connected to substance abuse services through GUIDES. Today, they are substance-free and housed.
- In another case, an individual experiencing homelessness was referred by an officer and connected to services within a day. They were placed into a residential program and they continue to make progress months later.
- For individuals facing complex barriers, coordinated support makes the difference. In one instance, someone was ready to enter treatment but could not leave their pet behind. Through collaboration between city staff, service providers and community partners, a foster solution was arranged, allowing them to begin recovery.
Strengthening Trust and Public Safety
As outcomes improve, so does trust.
“The app definitely helped us build trust with the community because they see the results,” said Cazares.
It’s also changing how residents view law enforcement. “People understand that officers aren’t just there for enforcement,” said Haubert. “They’re there to help people and connect them to the services they need.”
For community partners, the impact is just as meaningful. “When you get everyone at the table — police, prosecutors and providers — all working toward the same goal, it changes everything,” said Rubio.
Together, this alignment is redefining public safety in Long Beach. Officers can act in the moment, service providers can respond quickly, and individuals are connected to support when it matters most.
As the City Prosecutor’s Office continues to expand GUIDES and explore new capabilities, Laserfiche provides the foundation to scale these efforts while maintaining security, visibility and control over information. “Technology like the GUIDES app powered by Laserfiche can save time and money,” said Haubert. “But in Long Beach, we’re using it to save lives.”