Overcome Data Challenges with AI tools in Insurance

In today’s rapidly changing insurance landscape, insurers face mounting pressures from economic and environmental uncertainty, coupled with rising policyholder expectations. Navigating these challenges means they need to improve how they operate, enhance customer experience and manage compliance costs. A recent industry survey, however, revealed a problem: Many insurers aren’t set up to tackle these strategies effectively. In fact, over half of them cited data fragmentation as their top operational hurdle.

Insurance companies continue to rely on inefficient data collection such as paper-based forms and static PDFs, forcing policyholders into tedious, error-prone data submissions. These outdated processes lead to manual data entry, repeated follow-ups, and inconsistent service. As a result, customers churn and bring down net promoter scores (NPS). Meanwhile, policyholder data is scattered across line-of-business applications, forcing staff into a “swivel chair” routine as they search for crucial data. This disconnected approach not only delays decision-making but also creates significant operational inefficiencies.

At the same time, insurers are grappling with increasing volumes of data from connected devices like telematics, smart home systems, and wearables. While this influx of data represents a tremendous opportunity to tailor policies and set accurate premiums, many insurers lack the capabilities to capture business-critical metadata efficiently.

Harness Your Data: From Overwhelmed to Supercharged

So, what can insurers do to turn data into business intelligence? The answer lies in embracing an enterprise content management (ECM) system as a unified source of truth and data orchestration engine.

With an ECM as the data backbone, insurers can:
  • Deliver a superior customer experience through intuitive forms for policyholders that automate and standardize data intake for staff, ultimately speeding up service delivery.
  • Harness the power of data by breaking down silos and integrating data across core systems to gain a complete view of policyholders.
  • Navigate a complex regulatory landscape using records retention schedules and security tools that strengthen the organization’s information governance practices.

Leading ECM systems also incorporate generative AI features with the potential to revolutionize the way insurers intake claims, policy updates, and service requests from multiple channels.

These strategies not only improve productivity and cut costs but also elevate the overall policyholder experience – a vital factor in today’s competitive market.

Ready to learn how to turn data into strategic actions with an ECM platform? Download our free whitepaper, “Connect the Dots and Unlock the Power of Data in Insurance,” to discover how AI-powered data management can unlock the full potential of your data and lead your organization into a more efficient, customer-centric, data-driven future.

Download the Free Whitepaper Now

Laserfiche Named a Leader in Nucleus Research Content Services and Collaboration Value Matrix 2025

Laserfiche is a Leader for the 10th consecutive year, ranks highest in usability.

LONG BEACH, CALIFORNIA, JULY 23, 2025 — Laserfiche — the leading SaaS provider of intelligent content management and business process automation — is a Leader in the Nucleus Research Technology Value Matrix for Content Services and Collaboration for the 10th year in a row. Among the vendors evaluated, Laserfiche ranks highest overall in usability. Download a copy of the report here.

“As a leader in this year’s Value Matrix, Laserfiche was rated highest in usability for its AI productivity tools, new administration hub, process automation and integration capabilities,” said Evelyn McMullen, research manager at Nucleus Research and author of the report.
Nucelus Research CSC Technology Value Matrix™ 2025.

CSC as a Strategic Advantage: AI-powered Information Management

Recently released Laserfiche AI-powered features are aimed at boosting productivity even further and enabling automation at scale. Smart Fields, an out-of-the-box intelligent capture tool, allows customers to extract data automatically using natural language instructions, no matter the source or format. Smart Chat provides an intuitive chat interface that enables users to quickly gain insights from their repository content.

“As AI matures at an accelerated pace, vendors in the CSC market have the unique advantage of managing both structured and unstructured data from across the entirety of an organization,” the report’s Market Overview states.

Laserfiche AI features alongside powerful workflow automation, information governance and records management tools create new opportunities for organizational efficiency. Customers across industries use Laserfiche to increase productivity, create competitive advantage and drive growth.

“Laserfiche gives us the forms and workflow processes as well as data integration that enable efficiency at scale,” said Airline Hydraulics Chief Technology Officer Todd Schnirel. “Our Laserfiche-powered process improvements have supported us in achieving a significant increase in net revenue while adding very little operating expense.” 

“Being ranked a leader for 10 consecutive years is a testament to our product innovation,” said Thomas Phelps, senior vice president of corporate strategy and CIO at Laserfiche. “Our top ranking in usability reflects our core value of putting people first and our commitment to delivering intuitive solutions that empower users.”

To learn more about Laserfiche’s position in the Content Services and Collaboration market, download the report here.

About Laserfiche

Laserfiche is a leading enterprise platform that helps organizations digitally transform operations and manage their content with AI-powered solutions. Through scalable workflows, customizable forms, no-code templates and AI-enabled capabilities, the Laserfiche® document management platform accelerates how business gets done. Trusted by organizations of all sizes — from startups to Fortune 500 enterprises — Laserfiche empowers teams to boost productivity, foster collaboration, and deliver a superior customer experience at scale. Headquartered in Long Beach, California, Laserfiche operates globally, with offices across North America, Europe, and Asia. 

Make Digital Change Easier for Your Government Agency

Help employees adapt to new technology and improve citizen services.

Technology helps drive progress, but people make change happen. Adopting a new systems approach is challenging work. Government system upgrades work when employees see new tools as a help, not a hassle.

Lasting improvements come from fostering a growth mindset. Teams must see more efficient processes as opportunities and recognize the potential for positive change. When they believe in the benefits, digital upgrades have lasting success.

If you’re working to build that culture in your agency, we’re sharing what we’ve learned to help you get started.

How to Build a Digital-First Mindset

Help your team get on board with change. Here’s how:
  • Keep the mission in focus. Make sure digital upgrades help staff work efficiently, save money, and deliver better citizen services.
  • Get input from stakeholders. Work with employees, IT, and leadership to choose the right tools and automation for your agency’s needs.
  • Set up a steering committee. A small group of department heads, IT leaders, key staff, and other stakeholders can guide decisions, keep projects on track, and ensure alignment with team needs.
  • Use a step-by-step rollout. Clear communication on proven strategies and phased rollouts helps employees adjust without feeling overwhelmed.
  • Offer hands-on training. Give employees time to learn new systems with real examples from their daily work. Allocate resources for staff training and vendor support.

Start small and grow. Test changes with low-risk projects before rolling out a new process agency wide.

Build Buy-In for Shared Digital Services

Tompkins County, NY brought together more than 20 departments under one shared Laserfiche system—standardizing processes, automating forms, and giving staff user-friendly tools to adapt quickly.

What would your agency gain if every department worked from the same playbook and felt confident using digital tools? Learn how an ECM system can encourage collaboration and improve productivity, as well as how to find the right platform for your organization with our ebook, the ECM + AI Buyer’s Guide.

Laserfiche Series: Your Guide to Upgrade State and Local Government Service Technology

Learn from public sector leaders who have successfully modernized their government services with Laserfiche.

Improve Citizen Services with 24/7 Self-Service Portals

Put services at citizens’ fingertips with online access, mobile-friendly tools, and automated workflows.

People expect government services to work like online shopping—fast, accessible, and available anytime. They don’t want to stand in line or wait on hold to submit forms, track requests, or access public records. With self-service portals, you can meet these expectations while reducing staff workload and improving transparency.

How Self-Service Portals Improve Government Services

Give citizens digital access to government services and speed up response times. Here’s how:
  • Let citizens help themselves. Eliminate long lines and office calls with online portals that let people request services, file applications, and track progress 24/7.
  • Speed up responses. Instantly route requests to the right department and track approvals with digital forms and automated workflows.
  • Increase transparency. Keep citizens up to date with status tracking tools that automatically send deadline alerts and show exactly where requests stand.
  • Reduce staff workload. When people can find answers or submit requests on their own, your team can focus on more complex cases instead of routine inquiries.
  • Make services mobile-friendly. Ensure portals work on any device, so residents can access services anytime, from anywhere. Your field service inspectors and officers can also benefit by instantly filing reports from their tablets.

Speed Up FOIL Requests by More Than 50%

The City of Rochester built an online FOIL request portal with Laserfiche, so citizens can submit and track requests in real time. Before automation, a FOIL request could take up to 28 days – now, the city responds in just 12 days on average. This cut turnaround time by more than half, increased transparency, and freed staff from manual paperwork.

How could automating requests improve your team’s efficiency and your citizens’ experience? Start with one process—like public records, permits, or service requests—and automate it with a self-service portal. Learn how ECM can make your process more efficient, and how to find the right platform for your organization with our ebook, the ECM + AI Buyer’s Guide.

Laserfiche Series: Your Guide to Upgrade State and Local Government Service Technology

Learn from public sector leaders who have modernized government services with Laserfiche.

Simplify Government Operations with AI-Powered Automation

Spend less time on paperwork and more time serving your community with Laserfiche AI.

Is your staff buried in paperwork and repetitive tasks? State and local governments are already using AI-powered automation to work faster and refocus staff time on improving citizen services. In fact, AI ranks #2 on NASCIO’s 2025 CIO priorities, right after cybersecurity.

53% of state CIOs surveyed by NASCIO say Gen AI will emerge as the most impactful GovTech area over the next 3 to 5 years.

How AI-Powered Automation Improves Government Operations

Here’s how Laserfiche AI-powered automation can benefit your agency:  
  • Speed up licensing and permitting. Cut processing time and errors by automatically moving a digital permit application or license renewal through review steps. AI handles notifications and updates records, so your staff doesn’t have to.
  • Capture data instantly. Stop wasting hours every day manually entering records and correspondence. Scan all incoming documents in any format – such as emails, PDFs, handwritten forms. Extract and categorize key information in seconds with Laserfiche’s Intelligent Data Capture.
  • Make faster, informed decisions. Spend less time reading and more time acting. Help your team to make quick, accurate decisions and keep operations moving smoothly. Summarize long documents and highlighting key details with Laserfiche AI.
  • Improve citizen communication. Give citizens instant answers with AI chatbots that guide applications, help to fill out forms, and provide support 24/7. Fewer calls to your office mean more time for your team to focus on high-impact work.
  • Predict and prevent operational issues. Don’t wait for disruptions. Identify service demands and flag anomalies before they become costly problems. Analyze workflow data with Laserfiche AI to anticipate infrastructure maintenance needs or spot trends in 311 requests to improve city planning.

Reduce Wage Claim Processing Time by 70% with Digitization

The Arkansas Department of Labor reduced wage claim processing time from 120 days to just 36, significantly improving efficiency and service delivery. With Laserfiche, the department digitized workflows, allowing inspectors to quickly track and update claims, saving costs and providing faster service to constituents.

“Not only is Laserfiche effective within the agency, but it means so much to the person waiting on that check. To be able to get it 70 or 90 days sooner is so important to them.” – Ken Anderson, Senior Software Analyst, Arkansas Department of Labor

What would faster processing mean to citizens who rely on your services? To learn how ECM can help your organization speed up processes and deliver faster services to citizens who depend on you, as well as how to find the right platform for your organization, download our ebook, the ECM + AI Buyer’s Guide.

Laserfiche Series: Your Guide to Upgrade State and Local Government Service Technology

Learn how government agencies like yours are making operations faster, more secure and efficient with Laserfiche.

Replace Outdated Technology with Digital-First Services

Give staff better tools, reduce costs, and speed up government services with modern GovTech.

Outdated systems slow operations, frustrate staff, and make government services harder to access. If your team spends more time fixing system gaps and manually tracking data than serving citizens, it’s time for an upgrade.

How System Upgrades Improve Government Services

Help staff work more efficiently and securely by replacing outdated technology with Laserfiche Enterprise Content Management solutions. Here’s how:
  • Enhance cybersecurity. Guard against insider threats and third-party risks with modern GovTech platforms that strengthen protection and ensure compliance.
  • Simplify audits. Stay compliant with automated digital records that make tracking, retrieving, and verifying information effortless.
  • Quickly deliver citizen services. Speed up permit processing, approvals, and record management with AI-powered automation.
  • Lower maintenance costs. Cut expensive upkeep and reduce the hassle of constant system patches common with legacy systems.
  • Support remote access. Securely access records and complete tasks from anywhere

Improve Citizen Services with Digital-First Technology

Oakland County, Michigan, replaced outdated systems with Laserfiche to provide 24/7 record access and increase transparency. The result? Faster public access to information, better collaboration, and more efficient services.

Is outdated technology keeping your agency from delivering the best citizen services? Start by replacing manual tasks, digitizing records, and integrating automation. Learn more about how ECM can fuel your modernization efforts, as well as how to find the right platform for your organization with our ebook, the ECM + AI Buyer’s Guide.

Laserfiche Series: Your Guide to Upgrade State and Local Government Service Technology

Learn from public sector leaders who have successfully modernized their government services with Laserfiche.

Content Management is Critical for Web Accessibility

Addressing A Priority for Higher Education

A recent Chronicle of Higher Education article highlights a major challenge for colleges and universities. They must update millions of web pages and digital assets to meet new accessibility rules. The U.S. Department of Justice (DOJ) has updated Title II of the Americans with Disabilities Act (ADA). These changes set clear rules for web content. Public colleges and universities must now act to make their digital platforms accessible to everyone.

As the Chronicle states, “Colleges must update existing digital content, including course materials, to meet these standards. They must also follow these standards for any new content they create or use.”

Many schools use a decentralized system for content creation. Websites, learning platforms, and marketing teams all produce content separately. Now, they must change their approach. Schools need to shift from fixing issues when they arise to making content accessible from the start.

Understanding the Challenge

Colleges and universities create a vast amount of digital content. Many struggle to track:
  • The number of web pages they have.
  • Who creates and manages content.
  • How accessible their content is for people with disabilities.

The new rules require a structured approach. Schools must improve content management, workflows, and compliance tracking. This is a big change for institutions that have operated without central control.

Steps to Improve Web Accessibility with Content Management

To meet these requirements, colleges and universities should use better document, content, and process management systems. Here’s a simple plan to get started:

1. Centralize Accessibility Resources in Managed Repository
  • Audit Documentation: Store accessibility guidelines, reports, and WCAG (Web Content Accessibility Guidelines) standards in one place.
  • Version Control: Keep track of content updates to avoid confusion.
  • Training Hub: Provide tutorials and best practices to help faculty and staff create accessible content.

2. Automate Workflows
  • Task Management: Assign and track responsibilities for reviewing and updating digital content.
  • Approval Process: Ensure all new content meets accessibility standards before publishing.

3. Improve Collaboration and Tracking
  • Real-Time Monitoring: Use collaboration tools to track progress on accessibility work.
  • Team Coordination: Connect content creators, web developers, designers, and accessibility experts.
  • User Feedback: Gather input from students, faculty, and staff with disabilities to find and fix accessibility issues.
  • Issue Tracking: Create a system for reporting and solving accessibility problems.

4. Monitor Compliance
  • Audit Trails: Keep records of content edits to show compliance.
  • Reporting Tools: Generate reports to track progress and identify areas needing improvement.

5. Integrate with Existing Systems
  • CMS Integration: Make sure accessibility tools work with the school’s content management system (CMS).
  • IT Compatibility: Connect new tools with existing IT systems to simplify management.

6. Make Accessibility Easy for Everyone
  • User-Friendly Tools: Choose simple, intuitive tools so faculty, staff, and students can easily follow accessibility guidelines.

The Future of Accessibility in Higher Education

The DOJ’s new rules are a turning point. Schools must see accessibility as more than a legal requirement. It is an essential part of creating an inclusive learning environment. By improving content management, automating workflows, and encouraging teamwork, colleges and universities can:
  • Reduce the risk of legal issues.
  • Improve digital experiences for everyone.
  • Create an inclusive space for students, faculty, and staff.

This challenge is also an opportunity. Schools that act now will build a strong, accessible digital system for the future and improve engagement for all.

Accessibility is not just a rule—it is a responsibility. By focusing on inclusive design and content management, colleges and universities can lead the way in providing equal access to education in the digital age.

How Laserfiche Can Help

Laserfiche provides a comprehensive solution for colleges and universities tackling web accessibility challenges. With powerful document management, workflow automation, and compliance tracking, Laserfiche helps institutions:
  • Centralize and manage digital content efficiently.
  • Automate workflows to ensure accessibility compliance.
  • Improve collaboration across departments.
  • Maintain clear audit trails for accountability.

By leveraging Laserfiche, institutions can transform their approach to digital accessibility, ensuring compliance while creating a more inclusive and equitable learning environment.

Get started today and build a stronger, more accessible digital experience with Laserfiche.

Download our eBook: Guide to Creating a Fully Integrated Digital Campus

[Demo] Document Management: Secure Your Content and Boost Productivity

[Demo] Document Management: Secure Your Content and Boost Productivity

eBook: Getting Started With Test Processes in Laserfiche 12

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