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During our time at Insurtech Insights Asia 2025, Asia’s largest insurance conference, it became clear insurers are stepping into a new era — one where data, content and AI shape how they work and grow. The next step in digital transformation is here: it’s time to move past proof-of-concept projects and implement and adopt AI enterprise-wide.
Gen AI and agentic AI are reshaping the entire value chain — including claims processing, underwriting, policyholder onboarding, policy services, and more. Leaders at the event were clear: to keep up with policyholder expectations and stay competitive, the industry needs connected data, processes and systems.
Across keynote sessions and conversations, several challenges stood out. These are no isolated problems — they affect the entire business:
These challenges showcase the rising expectations from policyholder, regulators and the market.
Laserfiche’s latest survey reflects this wider shift across the industry:
• 80% of organizations are focused on automating manual processes
• 48% want smoother data flow through system integrations
This growing push toward automation and integration is driving insurers to rethink how they manage data across the enterprise — which brings us to one of the biggest barriers: ghost content.
As more services than ever are digitized, a major issue — ghost content: the unstructured data hidden inside claims files, medical records, policy documents, scanned forms, handwritten notes, and more.
This creates downstream consequences:
Without solving the ghost content problem, digital transformation becomes much harder — and AI cannot reach its full potential.
What was apparent in all of our conversations at Insurtech Insights, modern companies require modern solutions and are looking how AI can improve the entire flow of information management. Laserfiche was on site to discuss how AI-driven content management is the essential solution to fix these modern challenges:
The message from Insurtech Insights Asia was clear: modernization is no longer about adopting point solutions — it’s about transforming the enterprise through:
Insurtech Insights attendees told us what they want – clear insights into their ghost content and strategic action – and looking for efficiency gains, long-term agility and scalable growth. By eliminating ghost content enterprise-wide, you can boost productivity, lower operational risk and open the door to new opportunities for growth.
To learn more about Laserfiche’s AI-powered insurance solutions, visit our Insurance Solutions page.
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