Digital process automation is a staple of operational success in the modern workplace. Forward-thinking businesses have prioritized automation technology in their digital transformation initiatives for its ability to increase efficiency, transparency and accuracy of information circulated throughout an organization. 

Read on to learn what digital process automation is and why it’s an important component of the modern business landscape. 

What is Digital Process Automation? 

Digital process automation (DPA) is a method of digitizing end-to-end processes by eliminating manual steps and improving user experience for customers, vendors and staff. Like business process automation, DPA as a methodology is meant to accelerate the steps taken in a workflow while decreasing human error. DPA is a core component of enterprise content management (ECM) software in that it supports the routing, modifying and storing of important data traveling in and out of an organization.

How Does Digital Process Automation Work? 

DPA allows information captured from an electronic form or alternative source to be immediately incorporated into a digital business process. DPA software then enables users to customize digital business processes to automatically complete a variety of tasks within the scope of regular business processes, such as public records requests, travel and expense requests and job application reviews.  


what is digital process automation

A business process template for a job application provides tasks and associated forms that manage the application submission, review and interview scheduling. 


These digital business processes can be built from scratch in a process diagram dashboard, or in more robust DPA software solutions, may come pre-built as part of a business process template library.  


Benefits of DPA Software 

DPA software eliminates redundant busywork, freeing up time for staff to focus on more strategic business priorities. A few immediate benefits of DPA software include: 

Accelerated workflow  

Users can complete tasks such as document revision simultaneously with automated document routing and task notifications. Users can also easily reassign tasks if someone is out of office to improve the speed of completion. 


DPA software users can configure an automatic email notification to inform fellow users of a change in the process, such as approval of a document. 

Increased transparency 

Custom business process reports enable process managers to measure success and eliminate workflow bottlenecks. Administrators can also evaluate employee workloads with process monitoring dashboards.  


Business process task dashboards enable users to see each action taken in any process they are involved in.

Improved accessibility 

In high quality DPA software solutions, users can complete tasks in a digital business process from both desktops and mobile devices, saving time and helping to reduce duplicate data entry by users in different locations. 


Remote users can access and complete tasks such as digital form submissions directly from their mobile devices.  

Choosing the Right DPA Software Solution 

When selecting a DPA software solution for your business, it’s important to consider: 

  • Scalability: Your DPA solution should be able to grow with your business.
  • Ease-of-use: A simple-to-learn system is key to business adoption. Be sure to look for a provider with substantial system support as well.
  • Integration capabilities: Your DPA solution should be able to complement existing systems within your business landscape.
  • Innovative technology: If your DPA software provider isn’t prioritizing innovation, your business won’t be able to evolve at the rate it should be. Stay competitive with tech that consistently improves upon its offerings. 


Ready to learn more about DPA technology? Download this free guide to learn how process automation improves workplace efficiency and saves time and resources across the enterprise.  


the process automation buyer's guide

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