Digital process automation is a staple of operational success in the modern workplace. Forward-thinking businesses have prioritized automation technology in their digital transformation initiatives for its ability to increase efficiency, transparency and accuracy of information circulated throughout an organization.

Read on to learn what digital process automation is and why it’s an important component of the modern business landscape.

What is digital process automation?

Digital process automation (DPA) is a method of digitizing processes by eliminating manual steps and improving user experience for customers, vendors and staff. Like business process automation, DPA as a methodology is meant to accelerate workflows while decreasing human error. DPA is a core component of enterprise content management (ECM) software in that it supports the routing, modifying and storing of important data traveling in and out of an organization.

How does DPA work?

DPA allows information captured from electronic forms and other sources to launch digital business processes. DPA software enables users to customize digital business processes to automatically complete a variety of tasks within the scope of regular business processes, such as public records requests, travel and expense requests and job application reviews.

A business process template for a job application provides tasks and associated forms to manage candidate submissions, application reviews and interview scheduling.
A business process template for a job application provides tasks and associated forms to manage candidate submissions, application reviews and interview scheduling.

 

Most digital process automation solutions enable you to design these processes as a diagram using a WYSIWYG (what-you-see-is-what-you-get) interface. More advanced solutions offer extensive business process template libraries that are essentially plug-and-play.

Benefits of digital process automation software

DPA software helps eliminate redundant busywork, freeing up time for staff to focus on strategic business priorities. A few immediate benefits of DPA software include:

Accelerate workflows

Users can revise, approve and complete document revisions faster with automated routing and task notifications. Users can also easily reassign tasks if someone is out of office.

DPA software users can configure an automatic email notification to keep relevant parties informed on process status, such as when a document is approved.
DPA software users can configure an automatic email notification to keep relevant parties informed on process status, such as when a document is approved.

 

Increase transparency

Custom business process reports enable process managers to measure success and eliminate workflow bottlenecks. Administrators can also get a clear picture of employee workloads with process monitoring dashboards.

Business process task dashboards enable users to see each action taken in any process they are involved in.
Business process task dashboards enable users to see each action taken in any process they are involved in.

 

Improve accessibility

Advanced DPA software solutions enable users to complete tasks from their phones as well as their desktops to keep processes moving, saving time and helping to reduce duplicate data entry by users in different locations.

Remote users can access and complete tasks such as digital form submissions directly from their mobile devices.
Remote users can access and complete tasks such as digital form submissions directly from their mobile devices.

 

Choosing the right DPA software solution

When selecting a DPA software solution for your business, it’s important to consider:

  • Scalability: Your DPA solution should be able to grow with your business.
  • Ease-of-use: A simple-to-learn system is key to business adoption. Be sure to look for a provider with substantial system support.
  • Integration capabilities: Your DPA solution should be able to complement existing systems within your digital ecosystem.
  • Innovative technology: If your DPA software provider isn’t prioritizing innovation, your business won’t be able to evolve at the rate it should be. Stay competitive with vendors that consistently improves upon its technology.

Ready to learn more about DPA technology? Download this free guide to learn how process automation improves workplace efficiency and saves time and resources across the enterprise.

Download the Process Automation Buyer's Guide.

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