Downers Grove, IL – The National Association of REALTORS® public awareness campaign promotes its members as the leading advocates for real estate who make the real estate transaction easier and more efficient for consumers. To that end, the Mainstreet Organization of REALTORS® (MORe) in Downers Grove, IL, has made superior customer service their vision, which they have realized through the implementation of Laserfiche, an advanced digital document management system.
“Having a vision and realizing it is a great feeling,” says Pam Krieter, CEO for MORe. The organization, which is the fifth largest REALTOR® association in the nation, relocated their offices to accommodate their fast growth. They changed their name from REALTOR® Association of West/South Suburban Chicagoland to emphasize the continued growth outside the West/South Suburban area. Their next step was to find a solution to help them manage the volumes of paperwork they were generating.
“We had been pushing forward and growing in our new location and realized that we were outgrowing ourselves again,” said Margery Shinners, Deputy CEO. “We had only been in our new space for three years and the thought of needing an offsite storage company was a real cost concern.” Shinners said that they determined that they needed a system to help them manage the daily volume of documents and paperwork that was generated to serve their 14,000 members but realized their budget limitations. “PCSI provided us with Laserfiche, an electronic document management solution that was implemented on time and under budget,” said Shinners.
“We began to see the benefits of this investment almost immediately,” said Krieter. “We have addressed our space concern and our staff now have the ability to respond to our member requests in a matter of seconds.” Director of Membership, Christi Hernandez says, “What took us 10 minutes on average, now only takes three clicks.”
Vince Arden, Owner/Systems Consultant for PCSI says, “The next step will be to work with MORe to integrate Laserfiche enterprise-wide so that human resources, legal, accounting, and education are all onboard.”
“Once we understood that Laserfiche offered so much more intelligence than imaging and that it linked to our association management software, Rapattoni, we knew we had made the right decision,” said Krieter.
About Mainstreet Organization of Realtors®
For nearly a century, Mainstreet Organization of Realtors® (MORe) has been dedicated to anticipating and serving the needs of REALTORS®, Affiliates, and Licensed Appraisers in South & West Suburban Chicagoland. Through steady growth, MORe has become the second largest REALTOR® member organization in Illinois and the fifth largest in the nation. Over 14,000 members have entrusted their professional development to the advanced resources and expertise MORe provides. Believing in leadership through member-driven programming and empowering services, MORe strives to become more accessible by offering trusted and timely communication tools to ensure members’ continued success.
Founded in 1991, PCSI serves many different types of small to medium sized organizations that require specialized consultation, design, implementation and proactive support of computer network and telecommunication systems.
Over the past fifteen years, PCSI has leveraged their knowledge and experience to successfully implement numerous technology solutions for their clients. These solutions range from document management solutions, complete network systems design, wide-area networks, proactive, outsourced IT solutions and services.
Their background in the telecommunications field also includes: new telephone systems, automated attendant/voice mail systems, inner office paging systems, and specialized voice products solutions such as unified messaging, Voice over IP (VoIP) and wireless mobility solutions.
Founded in 1987 with headquarters in Long Beach, CA, Laserfiche develops scalable electronic digital document management solutions that enable a wide range of organizations to operate more effectively. Supported by a network of more than 1,000 certified Value Added Resellers, Laserfiche solutions can be found in more than 25,000 business and government offices worldwide. Laserfiche products are known for being both broadly applicable and easy to use and maintain.
Laserfiche Media contact:
Francine Marlenée – 562-988-1688 ext. 211, firstname.lastname@example.org