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AI is transforming how government agencies deliver services, streamline operations, and make smarter decisions. From improving response times at Veterans Affairs to modernizing 24 million property records in Santa Clara County, AI is proving its value across all levels of government.
Government leaders are experiencing uncertainty with the federal transition and policy shifts stemming from the new administration.
That’s what I learned at Beyond the Beltway, an event where government leaders discuss their technology objectives and challenges. This event provides an opportunity to hear about technology priorities and pain points from industry leaders across the country.
Teri Taki, Senior Vice President at the Center for Digital Government , pointed out that the response to this ongoing transition should be measured. Many state and local leaders reinforced this sentiment. They noted that their technology priorities remain steady despite shifting federal dynamics.
The ongoing push for modernization was a resounding theme across the event. This goes beyond upgrading legacy systems. It means delivering more efficient, citizen-centric services.
Leaders emphasized three major priorities:
While these priorities are not new, the accelerated adoption of AI-driven automationis what stood out.
Automation is meant to improve internal processes and service delivery. It is not only about cost savings, but also about reducing inefficiencies, breaking down silos and improving collaboration.
We help government work more efficiently, collaborate better and deliver improved services. Our secure content management and process automation platform enables agencies to:
Hundreds of state and local governments use Laserfiche to modernize their processes. We remain committed to helping government leaders navigate the evolving #GovTech landscape. We work to ensure that automation enhances both the citizen and staff experience.
While the drive for efficiency is critical, the approach must be measured and strategic. Technology should enhance rather than disrupt service delivery.
Process automation can overcome manual roadblocks, promote collaboration, and deliver secure, scalable solutions. With process automation, government agencies can achieve both efficiency and long-term value.Cut Content Management Costs in Half
At Laserfiche, we are committed to working with government partners to turn their priorities into reality.
For example, the City of Long Beach implemented a three-pronged strategy: consolidating IT services, increasing transparency and digitizing processes. Working with Laserfiche, the city cut annual ECM costs by 50%.
Empowering the delivery of the next generation of smarter, more responsive public services is our mission. We would love to hear your thoughts—what modernization trends are you seeing in the government space? Let’s connect! Contact us to learn how we can help you accelerate service delivery.
The LA wildfires left behind more than just burned homes and scorched landscapes. They left thousands of residents waiting—waiting to rebuild, waiting for approvals, waiting for their lives to return to normal.
For local governments, the challenge is not about issuing permits; it’s about restoring hope and stability. And they need to do it as quickly as possible. But the traditional permitting process wasn’t designed for disasters. It’s slow, paper-heavy and frustrating for both officials and residents.
What if there was a way to cut through the backlog and get permits approved faster? Laserfiche is an industry-leading ECM platform that makes that possible.
Imagine a homeowner who lost everything in the fire. They have insurance money ready, a contractor lined up and blueprints in hand. But before they can break ground, they need permits.
They submit their application, but local permitting offices are overwhelmed. Stacks of paperwork cover desks, phone lines are busy and approvals move at a snail’s pace. Weeks turn into months. Frustration builds.
Now, imagine a different scenario. The homeowner submits their permit online through a simple portal. The system automatically routes their application to the right department. Any missing information is flagged upfront. Officials review and approve it digitally, cutting out unnecessary back-and-forth. The homeowner gets their permit in days instead of weeks.
That’s the power of Laserfiche.
Laserfiche transforms outdated, manual permitting into a fast, automated process. This automation helps local governments do more with less and keep up with demand.
Rather than requiring residents to stand in line at government offices, Laserfiche allows them to:
For government teams, this means fewer phone calls, fewer lost documents, and a smoother process from start to finish.
Streamline Workflows and Boost Efficiency with Automation After a wildfire, the volume of permit requests can overwhelm city staff. Laserfiche eliminates bottlenecks by:
This keeps things moving, reducing unnecessary delays and helping homeowners start rebuilding sooner.
Rebuilding isn’t just about speed—it’s also about safety. Some areas may be too fire-prone to redevelop with standard building practices. Some properties may need extra environmental and safety reviews before construction can begin.
Laserfiche connects directly with Esri ArcGIS, allowing officials to:
By combining permitting data with GIS mapping, governments can make informed, responsible decisions. These decisions can help protect communities and property owners from future disasters.
For local governments, disaster recovery isn’t just about issuing permit. It is about making sure everything is documented to receive state and federal funding.
Laserfiche simplifies compliance by:
This ensures local governments don’t miss out on critical funding due to missing paperwork or lost records.
For residents affected by wildfires or disaster, waiting for a permit can feel like waiting in the dark. When will their application be reviewed? Where does it stand in the process? What else do they need to provide?
Laserfiche helps keep communities informed by:
When people know what’s happening, trust in the process grows—and so does confidence in their local government.
The wildfires may have destroyed homes, but they didn’t destroy the spirit of the communities they touched. Local governments have the power to clear the way for faster rebuilding—and Laserfiche can help.
With content management, automated approvals, GIS integration, and better compliance tools, cities and counties can:
For families and business owners eager to rebuild, every day matters. The faster the permits are issued, the sooner construction begins, and the sooner life can return to normal.
If your city or county is struggling with permitting delays after the wildfires, Laserfiche can help. Contact us today to see how our automation and workflow solutions can support your recovery efforts. See why Laserfiche is a Leader:
In January 2023, the City of Long Beach launched the Government User Integrated Diversion Enhancement System (GUIDES), a transformative mobile application designed to assist the Long Beach Police Department (LBPD) and the Long Beach City Prosecutor’s Office (LBCP) in providing vital assistance to highly vulnerable populations. This innovative platform serves as an online information system powered by Laserfiche’s innovative document and records management software, enabling law enforcement and prosecutors to share data and access case information while connecting individuals in need to essential services.
The GUIDES app was conceived as a response to pressing social issues, particularly the dramatic rise in homelessness and associated challenges in Long Beach. The city declared an “Emergency on Homelessness” after witnessing a staggering 62% increase in homelessness between 2020 and 2022. By providing officers with immediate access to crucial information that is stored in the Laserfiche Repository, GUIDES empowers them to make informed decisions, diverting individuals away from the criminal justice system and toward necessary social services, like shelter housing, mental health treatment and drug rehabilitation.
Doug Haubert, Long Beach City Prosecutor, emphasizes the importance of this initiative, “We partnered with Laserfiche to create GUIDES, the first police-prosecutor data sharing app, to give more resources to officers in the field. We need technology like this more than ever to help get people off the streets, and into social services.”
The development of GUIDES was funded by the United States Department of Justice through the Innovative Prosecution Solutions Grant Program, with a total award of $360,000. Laserfiche, a Long Beach-based software company with deep ties to the community, worked closely with Haubert’s office to develop GUIDES and ensure it met the specific needs of local law enforcement and the community at large.
Prior to the introduction of GUIDES, the LBPD had been leveraging Laserfiche technology since 2013 to improve access to information about court orders. As a trusted solution for document management and collaboration, Laserfiche supports the LBPD’s ability to centrally store information — such as PDFs, images and documents — apply appropriate metadata, and retrieve content while addressing necessary regulatory, security and privacy requirements. Building on this foundation, the Laserfiche-driven GUIDES app represents a significant advancement in the city’s approach to public safety.
The GUIDES app enables officers to quickly ascertain context about individuals they encounter in the field, enhancing their ability to provide appropriate assistance. The app provides real-time information regarding individuals’ probation status, stay-away court orders, and active warrants, streamlining the decision-making process for officers. For example, if an individual is already part of the Law Enforcement Assisted Diversion (LEAD) diversion program, officers can easily identify and reconnect them with their case managers, offering alternatives to arrest or incarceration. By facilitating this connection to social services, GUIDES helps to improve outcomes for individuals in need.
The initial evaluation of the GUIDES initiative has yielded promising results. A survey of police respondents indicated that 75.6% are likely to use the app in the field, and 70% believe it will aid them in their duties. This positive reception highlights the potential for GUIDES to enhance law enforcement practices and improve outcomes for individuals experiencing homelessness or mental health challenges.
Long-term goals for the project include:
By focusing on these objectives, GUIDES allows law enforcement agencies to concentrate their resources on cases that truly require traditional criminal justice interventions.
Looking ahead, there is significant potential for the GUIDES app to evolve and expand its capabilities. The app’s architecture is designed to incorporate additional features over time, allowing for the integration of further data types that can enhance its utility. The ultimate goal is to build a more interconnected ecosystem of government agencies and NGOs, fostering collaboration to address pressing community needs.
As Haubert notes, “This project requires organizational commitment and a long-term vision. If we invest in the right resources, GUIDES can serve as a model for other communities grappling with similar challenges.”
The GUIDES app exemplifies how innovative technology from Laserfiche can play a crucial role in modernizing public safety efforts and addressing complex social issues. By bridging the gap between law enforcement and social services, Laserfiche and the City of Long Beach are taking a proactive approach to support its most vulnerable residents. In a world where traditional methods often fall short, GUIDES represents a forward-thinking solution, demonstrating the power of collaboration and technology in fostering a more equitable society.
New Zealand’s Hurunui District has a population of more than 13,000 spread across 864,640 hectares just north of Christchurch. Serving a largely rural area, the Hurunui District Council excels at developing a sense of community, partnership and well-being.
“Our services are extremely broad,” said Stewart Tayles, digital transformation and IT team leader at Hurunui and Kaikoura District Councils. “From dog registrations to consents, or running youth programming to providing social housing — we really do everything essential for our community.”
This wide-ranging scope requires a flexible technology infrastructure where systems can be integrated and adapted to the territory’s growing needs.
“Our CEO wants the council to be a 24/7 operation — we need to be engaged with the community and enable them to engage with us,” Tayles added. “We need forms. We need to make information available. We need to be able to provide access to these services when people need them.”
The council initially procured Laserfiche to replace a legacy document management system (DMS) when the growing amount of information generated proved too much for the legacy system to efficiently handle, control and retain.
The Hurunui team worked with Ricoh New Zealand to find an ideal solution in Laserfiche, which would meet the council’s changing needs. Today, Laserfiche serves the council as a versatile, enterprise-wide solution. “Being New Zealand’s eighth-largest district by land size, we needed a system with the capability to connect our multiple offices,” said Scott Linton, IT and GIS manager for Hurunui District Council. “We were really impressed at how easy it was to implement Laserfiche and connect our main office with five satellite locations. It was up and running in no time.”
Beyond basic document management, the district manages vital processes — including resource consents — using Laserfiche’s forms, integration and workflow capabilities, supporting the development and economic growth of the territory.
Building consent applications typically come in through Simpli, which provides a standard form for building control authorities — however, the council found the vetting of these submissions to be laborious and prone to human error. “Before we can process an application, we need to check that all the information is there, it’s valid and it’s suitable,” Tayles said. To address this manual review bottleneck, the team created a Building Consent Vetting Checklist in Laserfiche, which checks and validates the information before it’s officially submitted and reviewed by the district council. “It checks what we call the ‘Hurunui-isms,’ or the requirements that are very specific to our district.”
With 500-600 applications per year, the checklist process has solved a long-standing headache for the building department and simplified consent review.
On the back end, Laserfiche enables the council to keep records in a standardized way that is easy to navigate.
“Each property has its own folder that contains an average of 40-50 pages on the details,” Linton said. “We have tens of thousands of documents that need to be identified and placed with the correct property. We applied a Laserfiche template with metadata information such as the building type, number, property ID, evaluation number and address. Laserfiche Workflow then automatically identifies, filters and files the documents in their correct folders.”
Also an integral part of the council’s infrastructure responsibilities is its ability to work with contractors to provide various services such as road construction, maintenance, waste management or cleaning services. A recent audit uncovered the need for more robust processes surrounding these contract approvals and service procurement — another area that Tayles understood Laserfiche could help.
“We had a short time to implement a more robust, multi-step process,” Tayles said. “We sat down and said, ‘We can build this in Laserfiche Forms.’”
The council now has a Contract Register in Laserfiche, which helps to centralize and organize the many projects, subcontracts under those projects and associated documentation that the council must manage.
“Database lookups query the Laserfiche database directly to pick contract numbers and project numbers, so that we get a standardized naming format,” Tayles explained. “All those records automatically go into that contract or project folder, and we know they are correctly named and easily found later.”
The biggest benefit to the council has been the transparency of the process. “By recording the decision-making, we can show why we went with a particular supplier, and show stewardship of the funds we receive from the central government,” Tayles said. After the new Contract Register was implemented, the council received glowing feedback from the central government on the new process. “We went from one end of the spectrum to the other.”
As part of its expansive range of services, Hurunui District Council prioritizes community engagement to build a strong community as well as ensure the mutual respect between government and constituents. Laserfiche’s ability to put information at the fingertips of those who need it provides a strong foundation on which to build that engagement.
“We have a policy where we must archive every email, so another big project we’ve done is create our email archive in Laserfiche,” Tayles said. This archive provides referenceable information for legal compliance, auditing and accountability, as well as historical record and disaster recovery. “Now, all emails go into Office 365, and we use Laserfiche Connector to archive them in Laserfiche.”
Tayles explained that Laserfiche was the right choice for the project not only for its archiving capabilities but also for its security tools. “Hurunui grows by 25,000 emails a week, and we are heavy on security,” he said. “We only want people to see their own emails. But we’re also subject to LGOIMA — the Local Government Official Information and Meetings Act — where people can request all the information about a subject, so we’re able to give some people delegated access to the whole repository for searches.”
Prior to using Laserfiche for the archive, the council was spending $50,000 per year on Mimecast, which they were able to retire and redirect funds toward additional security measures and other IT projects.
Today, Hurunui District Council has over 220 active Laserfiche Forms, which span the organization’s full operations. “Forms are the backbone for multiple departments in the council,” Tayles said. “Other councils just can’t believe what we do with Laserfiche and how we make it work for our users. Laserfiche is an essential technology at Hurunui.”
In addition to the processes that are ubiquitous in the government space, niche operations that are more common for district councils — from toilet cleaning and mowing to youth programming — also benefit from Laserfiche. One such process that illustrates Laserfiche’s flexibility: connecting lost dogs to their owners.
“Because we manage the IT for [neighboring district council] Kaikoura, we built a solution to help them with lost dogs,” Tayles said. “They can get a call any time during the day or night about a dog, so they’ve implemented a solution called Doggone. Owners can consent to being texted so that they can be reunited with their dog quicker. Naturally, we had to get all the owner information into that system, but we also had to track whether people had given consent, because we are sharing contact information with a third party — there is a Laserfiche form for that.”
Tayles and his team also used the Laserfiche API to connect Doggone to Kairkoura’s ERP system that houses the owner information. “We’re using Laserfiche workflow to get the owner information from the ERP and push it to Doggone,” Tayles said. “It also handles any requests for changes in the database, so that as dogs move or change owners, all systems remain up to date.”
As Hurunui District Council works toward the CEO’s vision for 24/7 service, Laserfiche remains a core technology that will support its growing and changing needs.
“What I enjoy about Laserfiche the most is the creative flexibility it gives,” Tayles added. “It gives me a lot of different tools to solve problems. There’s nothing prescribed about it — we can build our forms how we want, and we can set the metadata up the way we need it. There really hasn’t been a problem that I haven’t been able to solve using Laserfiche.”
NCDEQ streamlines construction permits with Laserfiche.
How Idaho Department of Correction Leverages Laserfiche for Efficiency and Security
SITUATION
• Mackenzie District Council needed an ECM system to support efficient service delivery
• Data security and recordkeeping requirements were top priorities
RESULTS
• Expanded use of Laserfiche from an electronic filing cabinet to a source of truth and workflow orchestration engine
• Integrations with core technologies such as the district council’s ERP enable automated solutions and increased efficiency
• Additional integrations and automated solutions will continue to enhance the employee and customer experience
Mackenzie District Council is one of New Zealand’s 53 district councils, responsible for providing services and managing issues ranging from local infrastructure and building consents to emergency services and food safety. With this broad range of duties, the district council relies on a core group of systems to enable its staff to deliver services efficiently, while keeping data secure and addressing recordkeeping requirements.
“We’ve got a handful of core systems that sit at the heart of our ecosystem,” said Chris Clarke, general manager of Information, Engagement and Community at Mackenize District Council. “One of those is our ERP and of course there’s Office 365, and I would put Laserfiche right up there with those systems. We deal with a lot of confidential information and we have complex recordkeeping requirements, and now it is becoming our workflow orchestration engine. It’s one of the essential tools that all of us use on a daily basis and could not function without.”
When Clarke assumed oversight of the district council’s IT department, the organization performed an assessment of its existing tech stack, revealing significant opportunity for improvement. “Internally, at the time, Laserfiche was perceived as an electronic filing cabinet,” Clarke explained. “But we realized that there was untapped potential for process automation and automated workflows.”
The team got to work on establishing Laserfiche as the district council’s source of truth for recordkeeping, and integrating it with the ERP for a critical solution that the entire organization used: time off requests. “Holiday and leave forms were the first thing we automated because everyone takes leave, and lots of people in the organization have to process leave,” Clarke said. This deceptively small project made a big impact, transforming what once required downloading paper forms, signing them and attaching them to emails for processing, into a task that now took mere seconds.
“When we first rolled it out, people were skeptical of whether it actually worked, because it seemed too easy,” Clarke added. “All they had to do was two clicks, and they couldn’t believe that was the case.”
IT has now set its sights on transforming the rest of the organization’s workflows, taking a thoughtful approach to change management and prioritization.
“What we’re trying to do is change the perception that Laserfiche is another piece of business software that you just need to use because of recordkeeping requirements,” Clarke said. “It’s about winning hearts and minds, and getting things done. People are starting to think about Laserfiche now as a tool that helps with work, as opposed to yet another system to be wrestled with.”
Clarke and his team have set their sights on systematically transforming the way the district council manages its records, with the goal of leveraging Laserfiche to automate the records management lifecycle, including retention schedules and disposition.
“We’re doing a taxonomy review to assess our existing recordkeeping, and working through licensing, security, roles, etc.,” said Zane Woodfield, ICT manager at Mackenzie District Council. “One of the things that I like about Laserfiche is that we are creating a technology demarcation point-slash-security boundary from all other stuff that’s in the cloud. Now that we have set up Microsoft Entra SSO authentication and some of the foundational pieces with Laserfiche, we feel secure and safe enough to do more.”
Laserfiche’s robust security and compliance tools also support the Mackenzie IT team’s mission to innovate while addressing data safeguards and critical recordkeeping needs.
“For us to impact the organization’s records and processes, we have to have confidence that the audit trail is there; we have to have confidence that the information is going to go to the right people. We have to have all of that confidence in place — and we do with Laserfiche.”
— Chris Clarke, IT General Manager, Mackenzie District Council
“Having the right local support in place has also been a critical part of our success,” added Clarke. “Laserfiche is a very capable and flexible product, but that can bring with it some complexity to ensure the system is configured to meet our specific business needs. Our local partner, ifTHEN, has taken the time to understand our business and our process requirements, and as a result has been able to assist us to configure Laserfiche in a way that delivers the optimum solution to our needs. Without their experience and insight, we would not have been able to effectively utilise many of the more advanced features which are now adding value to both our staff and customers on a daily basis.”
Mackenzie District Council’s IT department has laid a strong foundation for transformative change, and team members are excited to realize the potential for Laserfiche across the organization. Along with their Laserfiche solution provider, ifTHEN Limited, the team feels confident that their Laserfiche initiatives will be a gamechanger for all departments and those they serve.
“We’re just about to embark on a project where we go out to the business and get everyone’s wish list,” Clarke said. “We know that list will be large, but we are hyper focused on the things that really make a difference and give us the biggest bang for our investment, as we’re dealing with public funds.”
One significant project on the horizon is implementing a public portal to make it easier for the public to interface with the district council. Currently, the council’s website hosts downloadable forms that must be scanned or reuploaded for processing, but the IT team hopes to replace those “dumb forms” with Laserfiche Forms. “We’re working through public iterations of forms that will truly transform the customer experience,” Clarke said. “We’re really excited about that.”
Additional integrations on the roadmap will bring even more possibilities for automated solutions, including an integration with the district council’s GIS and building consent management systems to help streamline the building consent process. As the district council and IT continue to uncover new efficiencies with their Laserfiche projects, the future looks bright.
“We’ve done the foundational work, so we feel we’re at the beginning of our journey in terms of leveraging the benefits,” Clarke said. “Who knows where it will take us? One of the things that I see which is encouraging is that Laserfiche continues to evolve. We don’t know what the future holds, but I’m confident that Laserfiche will be on that journey with us.”
SITUATION
• 2,000 staff responsible for individuals across nearly two dozen facilities
• Needed a way to streamline information management
RESULTS
• Saved considerable costs by no longer paying for physical storage or shipping files between facilities
• Increased accuracy while mitigating lost or outdated information
Spanning facilities across the state, the Idaho Department of Correction (IDOC) represents nine prisons, five community re-entry centers, and seven district probation and parole offices. Its mission is to “create a model correctional system that provides equitable access to programming and opportunities that reflect a community experience, foster connection and restore victims of crime.”
With a litany of documents, different business systems and overall legality playing major roles at the Department of Correction, IDOC needed a “system of systems” to support its complex information management needs.
Laserfiche fulfilled many of IDOC’s initial requirements, and today the organization continues to work with Laserfiche and solution provider MCCi to leverage its integration, forms and automation capabilities to streamline information flow and improve workflows while finding new ways to better serve its thousands of staff and the people in their care.
Housing approximately 8,000 incarcerated individuals, IDOC is accountable for managing people convicted of felony offenses and sentenced to prison, probation or a period of “retained jurisdiction.”
IDOC also oversees approximately 24,000 individuals on probation/parole, and supervises those living in the state’s communities, offering education, treatment and re-entry services to assist in lowering relapse behavior.
About 2,000 staff are employed at IDOC spanning its three divisions (Prisons, Probation and Parole, and Management Services), with roles including security positions such as correctional officers, and non-security positions such as teachers, human resources, mental health clinicians and more.
IDOC’s complex operations require the organization to house information in multiple Laserfiche repositories, the main ones being human resource files, investigation files, policies and SOPs (standard operating procedures) that are public and available to staff.
To facilitate the efficient flow of information throughout the organization as well as with external providers, IDOC has built a solution that leverages a Laserfiche API integration with its internal client management system (CMS). Because the CMS is only available to staff on the internal network, IDOC uses the API to enable external providers to submit data through Laserfiche Forms, which then get reviewed by our providers internally.
“The value provided by this integration is huge for us,” said Cassie Lint, project manager at IDOC. “With this integration we’re able to save staff time by automating notes and data entry, plus assist our external IDOC partners by enabling auto-filling of publicly available information on forms as they are filling them out.” Meanwhile, as data is submitted to IDOC, Laserfiche helps to standardize the input, making the data easier to find, use and report on.
The approach to continuous improvement has also led IDOC to digitize its medical records for management within Laserfiche repositories. “We are working with multiple departments to make sure documents are imported correctly and have the correct metadata attached to them, so that when they get filed into the client and resident management files, they are easily relocatable by OCR text or the metadata associated with those files,” said Lint.
The benefits IDOC has experienced have been immediate. “We no longer have to pay for physical storage, shipping of the files between facility locations, documents getting lost or even misfiled — even digitally,” she added. “OCR enables us to search on text recognition. If a document is misfiled, we can still locate it and re-file it. In physical files, if something is in the wrong folder, we may never find that information.”
Digitizing medical records in Laserfiche also eases the process when clients move to different facilities, which previously required the transport of boxes to different locations, which introduced additional cost and the risk of misplaced or unauthorized access to information.
“Laserfiche enables us to restrict portions of client files to only those who have the appropriate permissions to access,” Lint said. “We utilize forms for access requests and integrate with our IT support system to create tickets as needed once access requests have been approved.”
As IDOC looks ahead, there are numerous plans for broadening Laserfiche’s use. The first will be implementing records management with IDOC’s documentary repository systems. IDOC is currently in the discovery phase of determining the record custodians and retention requirements to better manage document lifecycles.
“It’s important to not host information and documentation that is out of date,” Lint said. “Not only is that documentation no longer valid or useful, but it could also be returned for a subpoena or e-discovery or a public records request. It could increase risk of litigation or misunderstandings, or discovery of information that is no longer pertinent to the client or resident.
Laserfiche will help IDOC to automate the processes around records management lifecycles, which are dictated by federal, state and local government recordkeeping requirements.”
IDOC continues to look for new ways to innovate processes and information management. As part of its 2024-2027 Strategic Plan, it aims to leverage technology to reduce manual data collection burden on staff and increase time savings.
Lint explained that she sees opportunity in potentially working with local counties to integrate their Laserfiche environments with IDOC’s, enabling better communication and minimizing duplicate data entry, or the need to fax or email documentation.
Additionally, IDOC has plans to replace an in-house built web application — that requires a special database — with Laserfiche, creating even more efficiencies and cost savings. “We can take advantage of the API integration with our client management system, and reduce the amount of support and technical requirements that the in-house web application needed,” Lint said.
Ultimately, Lint sees in Laserfiche a system that takes care of the many manual and granular tasks that IDOC employees should not have to spend time on — instead, they should be focused on the mission of creating safer communities and increasing the success of the individuals under IDOC’s jurisdiction.
“Laserfiche enables us to develop processes so they’re super easy to relate to and use, and then have the back-end load take care of all the heavy details that the end user doesn’t need to know or interact with,” Lint said. “It just takes that burden off employees. And Laserfiche makes that easy to do.”