Frisco Independent School District (ISD), located about 30 miles north of Dallas, Texas, has grown over 800% in the last 20 years. A focus on providing strong academics and outstanding opportunities for students has made the district a destination for families moving to the area. In order to continue providing students with personalized high-quality education, however, the district needed to address staffing needs and the administrative growing pains that coincided with a high enrollment rate.

The district assessed that it would need to double the number of educators on staff—a challenge made even more formidable with legacy manual, paper-driven HR processes. To accommodate a short hiring season of approximately four months, the district turned to Laserfiche enterprise content management (ECM) to automate the employee onboarding and resignation processes. Using electronic forms and an automated workflow created in Laserfiche, Frisco ISD’s onboarding process can now be completed in a matter of days rather than four to six weeks.

Staff and faculty members have since expanded their use of Laserfiche beyond human resources, in departments such as accounting, operations and student services. Today, Laserfiche streamlines more than 50 key processes throughout the district, enabling faculty and staff to spend less time on repetitive tasks and more time focused on the success of the district’s growing student body.

Onboarding Employees at a Record Pace

Frisco ISD has 61,000 students, 73 campuses and almost 9,000 employees. The HR department is tasked with onboarding approximately 1,600 employees every year.

The legacy employee hiring process depended almost entirely on paper, and district leadership knew that it would not support future growth. The resignation process was similarly paper-based, and driven by manual, ad hoc tasks. As a result of delays in both processes—which often had to be completed simultaneously during a short, four-month period—it would take four to six weeks to onboard a single employee.

“The biggest challenge the human resources department faced with this level of growth was not having enough time in each day to get things done,” said Bob Allen, director of business applications and process at Frisco ISD. “The sheer volume of growth hindered our ability to keep up with not only the hiring process, but also real-life situations. Whether it’s a campus issue, an employee need, or just trying to get a project completed, time becomes a challenging factor.”

To manage the influx of incoming employees, Frisco ISD worked with DocuNav Solutions, a Laserfiche Solution Provider, to digitize and automate its HR processes.

First, Frisco ISD used Laserfiche to automate the new employee onboarding process and now, nearly 90% of the process is completed without human intervention.

Today, when a candidate is recommended for hire, the HR department receives an electronic notification from the hiring manager that kick-starts the process. An employment-offer email is sent to the candidate, who can accept or reject the offer via a Laserfiche Form. If they accept, they can complete and submit all necessary paperwork online. The automated workflow then sends the information to the relevant personnel for reviews and approvals.


New hires also receive important information, such as the employee handbook and an overview of benefits, through Laserfiche. All of these activities can be completed remotely—which was not possible before digitizing and automating the process.

“The flexibility and convenience of being able to complete tasks from home expedites the entire process and creates a great experience for both the new employee and HR representative,” said Duana Kindle, managing director of human resources at Frisco ISD.

All employees involved also receive email updates every time a task is complete, or a deadline is missed. Onboarding documents are automatically filed and saved in Laserfiche, helping Frisco ISD maintain secure, consistent and accurate records management without placing additional burden on staff.

“Laserfiche streamlines the entire onboarding process from beginning to end,” added Kindle. “New employees are completing paperwork, receiving deadline reminders, and receiving new-hire documents through the system while we are receiving critical information in one centralized location.”

Successfully automating the onboarding process naturally led to automating the employee resignation process. Taking a similar approach to the onboarding process, Frisco ISD built an automated workflow using Laserfiche that routes the information to the appropriate managers for approval and notifies relevant employees along the way. In addition, the resigning employee is prompted to complete a questionnaire about their reasons for leaving Frisco ISD—providing valuable feedback for improving employee retention and organizational culture.

“Today, the resignation process is just as quick as the new onboarding process, which means we are no longer scrambling to free-up space for our new employees,” said Anna Koenig, managing director of human resources at Frisco ISD. “It’s all one seamless digital process.”

The new employee onboarding and resignation processes have improved tremendously since implementing Laserfiche. Today:

  • Onboarding an employee can be completed in a matter of days rather than four to six weeks.
  • Frisco ISD employees have the flexibility to complete tasks remotely.
  • The HR department has eliminated many repetitive, manual tasks, enabling employees to redirect time to addressing staff and student needs.
  • Employee records are stored digitally, in a central location using standardized filing practices.

Frisco ISD’s Journey Continues

Since these initial successes, Frisco ISD and Laserfiche have formed a strong partnership, and the district has continued to automate dozens of processes across the organization, including, but not limited to:

  • Invoice processing in accounts payable
  • Employee benefits document management
  • Compliance records management
  • Custodial, transportation, and general employee handbook acknowledgments
  • Employee address changes
  • Performance review acknowledgement and archiving
  • Employee transfer requests
  • Finance document management
  • Independent student mentoring registration
  • Student Gifted and Talented enrollment processing
  • Teacher certification tracking

Automating processes and eliminating repetitive, manual tasks has enabled the school district to scale as the student body continues to grow. In the district’s accounts payable department, for example, the staff is able to process 40% more volume with 25% less resources. Also critical to a fast-growing organization, the district now maintains a central location for records that is accessible to authorized personnel, improving information accuracy and governance district-wide.

Most importantly, however, Frisco ISD has established a culture of efficiency and automation. By streamlining the majority of its processes, the district provides staff with more time to focus on student success.

“We even use Laserfiche to send out employee birthday wishes,” Allen added.

Frisco ISD continues to identify additional areas that could benefit from automation. Currently the district is working to automate the employee time-off request process, which will allow the organization to track when employees are out, which will help to inform the payroll process. The new system will also help the district in its efforts to comply with requirements related to the Teacher Retirement System—a network that collectively administers pensions and retirement accounts for public education employees within their states.

District leadership knows that with this approach to processes, the organization will be able to gather data-supported insights into operations and make more informed decisions about allocation of resources.

“Our ultimate goal is to implement automation throughout the district so that we can collect process data and improve operations based on those analytics,” said Allen. “Laserfiche is an integral part of this strategy, and we look forward to implementing creative solutions that will ensure student success.”

Learn more about increasing efficiency and reducing operational costs in K-12 schools and school districts here.

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