- Nearly half of employees are entering company-related information into public AI tools to complete their tasks and hiding their AI use, out of fear of seeming lazy, risky, or non-compliant
- 1 in 10 employees describe AI adoption in their workplace as “the Wild West,” unregulated, unclear, and out of control
LONG BEACH, CALIFORNIA, August 13, 2025 — Laserfiche, the leading SaaS provider of intelligent content management and business process automation, today released new survey findings on AI adoption in the workplace, revealing that nearly half of Americans (49%) who use AI at work keep it to themselves, with 15% deliberately avoiding telling their manager.
As AI tools become more embedded in daily life, the survey reveals a workplace reality that is far less aligned. While many employees are eager to harness AI to boost productivity, inconsistent policies and cultural hesitation are fueling secrecy around AI adoption at work. Employees who are hiding their AI use worry it will be seen as lazy (16%), risky (15%), or out of step with company policy (16%).
A Mixed Workforce Mood
Employee sentiment around AI remains divided. While 21% are optimistic, and 22% say AI already helps them work faster or more efficiently, others are more cautious. Nineteen percent are skeptical, citing concerns about accuracy or misuse, and 13% are anxious or resistant, uneasy about the risks and consequences of incorporating AI into their workflows.
Younger generations are more optimistic about AI at work: 24% of Gen Z and 20% of Millennials say they see its potential but are still learning how to use it, compared to just 10% of Baby Boomers.
A New Frontier — with New Risk
Only one in three employees (36%) say their workplace has clear policies and approved AI tools in place. Meanwhile, 1 in 10 describe their organization’s AI environment as “the Wild West,” an unregulated space where people do what they want.
That lack of structure has consequences. Nearly half of employees (46%) admit to pasting company information into public AI tools, such as ChatGPT or Google Gemini, sometimes without knowing if the content is sensitive or confidential. Many turn to these tools in an attempt to gain a competitive edge (24%) or because their company’s own tools are too limited or hard to use (23%).
Older employees are significantly more cautious about using unofficial AI tools at work: 69% of Baby Boomers and the Silent Generation, and 35% of Gen X, avoid these tools, compared to just 21% of Millennials and 17% of Gen Z.
The Path Forward: Build Culture Before Crisis
These findings highlight a growing AI governance gap. Usage is outpacing policy, and fear is replacing transparency. To solve this, organizations must do more than roll out AI tools. They need to foster a culture where employees feel informed, supported, and aligned on how and when to use them.
“When employees feel like AI is their ‘dirty little secret,’ that’s not a tech problem, it’s a leadership one,” said Karl Chan, CEO of Laserfiche. “Many employees are eager to embrace AI to work but often resort to unofficial tools when company-approved options are too limited or difficult to use. Innovative organizations can meet employee needs and unlock new potential by implementing guidelines, and adopting IT-vetted, intuitive AI tools that help employees reach productivity goals.”
Methodology
The survey was conducted by Veridata Insights and commissioned by Laserfiche. It included 1,000 U.S.-based individuals aged 18 and over, census-balanced by age and gender.
About Laserfiche
Laserfiche is a leading enterprise platform that helps organizations digitally transform operations and manage their content with AI-powered solutions. Through scalable workflows, customizable forms, no-code templates and AI-enabled capabilities, the Laserfiche® document management platform accelerates how business gets done. Trusted by organizations of all sizes — from startups to Fortune 500 enterprises — Laserfiche empowers teams to boost productivity, foster collaboration, and deliver a superior customer experience at scale. Headquartered in Long Beach, California, Laserfiche operates globally, with offices across North America, Europe, and Asia.
In today’s rapidly changing insurance landscape, insurers face mounting pressures from economic and environmental uncertainty, coupled with rising policyholder expectations. Navigating these challenges means they need to improve how they operate, enhance customer experience and manage compliance costs. A recent industry survey, however, revealed a problem: Many insurers aren’t set up to tackle these strategies effectively. In fact, over half of them cited data fragmentation as their top operational hurdle.
Insurance companies continue to rely on inefficient data collection such as paper-based forms and static PDFs, forcing policyholders into tedious, error-prone data submissions. These outdated processes lead to manual data entry, repeated follow-ups, and inconsistent service. As a result, customers churn and bring down net promoter scores (NPS). Meanwhile, policyholder data is scattered across line-of-business applications, forcing staff into a “swivel chair” routine as they search for crucial data. This disconnected approach not only delays decision-making but also creates significant operational inefficiencies.
At the same time, insurers are grappling with increasing volumes of data from connected devices like telematics, smart home systems, and wearables. While this influx of data represents a tremendous opportunity to tailor policies and set accurate premiums, many insurers lack the capabilities to capture business-critical metadata efficiently.
Harness Your Data: From Overwhelmed to Supercharged
So, what can insurers do to turn data into business intelligence? The answer lies in embracing an enterprise content management (ECM) system as a unified source of truth and data orchestration engine.
With an ECM as the data backbone, insurers can:
- Deliver a superior customer experience through intuitive forms for policyholders that automate and standardize data intake for staff, ultimately speeding up service delivery.
- Harness the power of data by breaking down silos and integrating data across core systems to gain a complete view of policyholders.
- Navigate a complex regulatory landscape using records retention schedules and security tools that strengthen the organization’s information governance practices.
Leading ECM systems also incorporate generative AI features with the potential to revolutionize the way insurers intake claims, policy updates, and service requests from multiple channels.
These strategies not only improve productivity and cut costs but also elevate the overall policyholder experience – a vital factor in today’s competitive market.
Ready to learn how to turn data into strategic actions with an ECM platform? Download our free whitepaper, “Connect the Dots and Unlock the Power of Data in Insurance,” to discover how AI-powered data management can unlock the full potential of your data and lead your organization into a more efficient, customer-centric, data-driven future.
From data to compliance, strategies for improving supply-chain efficiency.
Amid a prolonged workforce shortage, increasing order volume, SKU proliferation, pressure to speed up delivery times and lingering economic uncertainty, factories and warehouses are turning to AI-powered technologies to automate time-consuming tasks. But for all their investments in digital transformation, many supply-chain organizations are still performing essential tasks manually, leading to a high volume of paperwork, frequent data silos, manual approval processes and a lack of visibility. All those manual tasks tap the brakes on production countless times each day.
As generative AI (GenAI) rapidly gains a foothold in supply chain operations, leaders in the manufacturing and distribution industries are recognizing the power of automation and GenAI to drive process improvements, according to the 2025 MHI Annual Industry Report. With strategic digital implementation of GenAI, supply-chain companies can streamline laborious processes, automate data extraction and eliminate bottlenecks, driving significant operational gains across the organization. This eBook will explore how enterprise content management (ECM) solutions—such as Long Beach, Calif.-based SaaS provider Laserfiche®—can help manufacturers and distributors become more agile, efficient and responsive to the ever-changing dynamics of supply-chain operations.
The current state of data sources
The 2025 MHI Annual Industry Report shows that supply-chain executives understand the value of ECM solutions such as Laserfiche. The survey found that 51% of organizations are working to accelerate their digital transformation by harnessing the power of data, but without an ECM solution, that task is daunting. MHI’s report found that 44% of manufacturing leaders say the amount of data their companies collect has doubled in just the past two years, and they expect it to triple by 2030.
Spreadsheets remain ubiquitous, with 70% of manufacturers entering data manually and 68% still using spreadsheets to analyze data, according to the MHI report. The tedious nature of data entry is just one of the factors contributing to the manufacturing industry’s labor shortage, which is expected to reach 2.1 million unfilled jobs by 2030, according to the report.
The amount of data associated with supply-chain operations is growing exponentially, and managing that data is essential, empowering manufacturing leaders to identify bottlenecks and make strategic decisions more quickly. Manual data management and data silos lead not only to wasted time and increased costs but also to complicated processes and frustration for workers and customers.
Through automated data structures, streamlined data extractions and data uniformity across documents, executives can make informed decisions as challenges arise, supporting critical business processes and driving ROI for their organizations. Clean data starts with evaluating how well existing software systems and business processes are integrated. The next step is to bridge the process gaps between applications such as enterprise resource planning, manufacturing execution and customer relationship management. A centralized repository platform such as Laserfiche can serve as the single trusted source for up-to-date information, and that accuracy improves strategic planning and decision-making.
Data silos make it all but impossible to drive efficiency and streamline business processes across multiple applications and business units. That lack of transparency also makes it harder to measure ROIs and improve margins over time. By eliminating fragmentation across information systems, organizations can work and communicate seamlessly across diverse functions such as sales, engineering and finance.
Low-code integrations with Laserfiche’s platform enable companies to bridge technology gaps between legacy systems and the latest cloud applications while extending the functionality of existing ERP and supply-chain management solutions. Integrating content through a middleware platform like Laserfiche allows for standardized data formats and metadata types, enabling people and systems to access accurate information consistently.
With reliable data available across the entire company, manufacturers and warehouses can move products faster and grow their margins. Supply-chain companies will gain visibility and control over their factory or warehouse floor, and they’ll harness the power of AI and predictive modeling to establish an edge over their competitors.
Supervisors can create customizable dashboards to monitor operations, and Laserfiche’s generative AI tools, Smart Fields and Smart Chat, can speed-up real-time data extraction from multiple document types with less manual effort, and improved accuracy and compliance.
Here are five ways Laserfiche’s ECM platform can optimize operations for supply-chain companies:
- Step 1: Streamlining supplier management and procurement cycles
- Step 2: Increasing efficiency in quality control
- Step 3: Establishing a culture of compliance
- Step 4: Improving the accuracy of maintenance reports
- Step 5: Streamlining the onboarding of new hires
Want to read more? Get the full ebook, 5 Steps to Boost Supply-Chain Operations, here.
Laserfiche is a Leader for the 10th consecutive year, ranks highest in usability.
LONG BEACH, CALIFORNIA, JULY 23, 2025 — Laserfiche — the leading SaaS provider of intelligent content management and business process automation — is a Leader in the Nucleus Research Technology Value Matrix for Content Services and Collaboration for the 10th year in a row. Among the vendors evaluated, Laserfiche ranks highest overall in usability. Download a copy of the report here.
“As a leader in this year’s Value Matrix, Laserfiche was rated highest in usability for its AI productivity tools, new administration hub, process automation and integration capabilities,” said Evelyn McMullen, research manager at Nucleus Research and author of the report.
CSC as a Strategic Advantage: AI-powered Information Management
Recently released Laserfiche AI-powered features are aimed at boosting productivity even further and enabling automation at scale. Smart Fields, an out-of-the-box intelligent capture tool, allows customers to extract data automatically using natural language instructions, no matter the source or format. Smart Chat provides an intuitive chat interface that enables users to quickly gain insights from their repository content.
“As AI matures at an accelerated pace, vendors in the CSC market have the unique advantage of managing both structured and unstructured data from across the entirety of an organization,” the report’s Market Overview states.
Laserfiche AI features alongside powerful workflow automation, information governance and records management tools create new opportunities for organizational efficiency. Customers across industries use Laserfiche to increase productivity, create competitive advantage and drive growth.
“Laserfiche gives us the forms and workflow processes as well as data integration that enable efficiency at scale,” said Airline Hydraulics Chief Technology Officer Todd Schnirel. “Our Laserfiche-powered process improvements have supported us in achieving a significant increase in net revenue while adding very little operating expense.”
“Being ranked a leader for 10 consecutive years is a testament to our product innovation,” said Thomas Phelps, senior vice president of corporate strategy and CIO at Laserfiche. “Our top ranking in usability reflects our core value of putting people first and our commitment to delivering intuitive solutions that empower users.”
To learn more about Laserfiche’s position in the Content Services and Collaboration market, download the report here.
About Laserfiche
Laserfiche is a leading enterprise platform that helps organizations digitally transform operations and manage their content with AI-powered solutions. Through scalable workflows, customizable forms, no-code templates and AI-enabled capabilities, the Laserfiche® document management platform accelerates how business gets done. Trusted by organizations of all sizes — from startups to Fortune 500 enterprises — Laserfiche empowers teams to boost productivity, foster collaboration, and deliver a superior customer experience at scale. Headquartered in Long Beach, California, Laserfiche operates globally, with offices across North America, Europe, and Asia.
EMEA/APAC: Unlocking the Power of AI in Laserfiche: Boost Efficiency with Smart Chat & Smart Fields
Help employees adapt to new technology and improve citizen services.
Technology helps drive progress, but people make change happen. Adopting a new systems approach is challenging work. Government system upgrades work when employees see new tools as a help, not a hassle.
Lasting improvements come from fostering a growth mindset. Teams must see more efficient processes as opportunities and recognize the potential for positive change. When they believe in the benefits, digital upgrades have lasting success.
If you’re working to build that culture in your agency, we’re sharing what we’ve learned to help you get started.
How to Build a Digital-First Mindset
Help your team get on board with change. Here’s how:
- Keep the mission in focus. Make sure digital upgrades help staff work efficiently, save money, and deliver better citizen services.
- Get input from stakeholders. Work with employees, IT, and leadership to choose the right tools and automation for your agency’s needs.
- Set up a steering committee. A small group of department heads, IT leaders, key staff, and other stakeholders can guide decisions, keep projects on track, and ensure alignment with team needs.
- Use a step-by-step rollout. Clear communication on proven strategies and phased rollouts helps employees adjust without feeling overwhelmed.
- Offer hands-on training. Give employees time to learn new systems with real examples from their daily work. Allocate resources for staff training and vendor support.
Start small and grow. Test changes with low-risk projects before rolling out a new process agency wide.
Build Buy-In for Shared Digital Services
Tompkins County, NY brought together more than 20 departments under one shared Laserfiche system—standardizing processes, automating forms, and giving staff user-friendly tools to adapt quickly.
What would your agency gain if every department worked from the same playbook and felt confident using digital tools? Learn how an ECM system can encourage collaboration and improve productivity, as well as how to find the right platform for your organization with our ebook, the ECM + AI Buyer’s Guide.
Laserfiche Series: Your Guide to Upgrade State and Local Government Service Technology
Learn from public sector leaders who have successfully modernized their government services with Laserfiche.
Keep your team connected, secure, and productive – anywhere they work.
Hybrid work is the new normal, but outdated systems make it harder for staff to collaborate and access the information they need. A secure, digital-first approach ensures employees can work effectively from the office, the field, or home – without delays or security risks.
How to Support a Productive Hybrid Workforce
Give employees the flexibility, security, and tools they need to stay connected and efficient. Here’s how:
- Enable secure remote access. Retrieve records, submit reports, and process requests from anywhere with cloud-based systems.
- Speed up your processes. Automate approvals, document routing, and repetitive tasks to keep work moving, no matter where employees log in.
- Protect sensitive data. Safeguard information, even on personal devices, with multi-factor authentication and secure role-based access.
- Get new staff onboard faster. Automate routine HR tasks, such as benefits enrollment, security clearances, and IT access, so employees are ready on day one.
- Ensure seamless operations in emergencies. Keep essential services running with cloud-based tools when unexpected events disrupt office access.
Cut Process Times in Half with Laserfiche Cloud
The Pennyrile Area Development District reduced processing time by 50% and saved a week of staff time per month by digitizing processes with Laserfiche Cloud. Automation of tasks like purchase orders and invoices improved efficiency, enhanced collaboration, and enabled a seamless hybrid work environment.
How could Laserfiche Cloud improve your team’s flexibility? Start by digitizing records, automating workflows, and providing secure access to essential systems. Small steps make hybrid work seamless. Learn more about how ECM help teams work better with our ebook, the ECM + AI Buyer’s Guide.
Laserfiche Series: Your Guide to Upgrade State and Local Government Service Technology
Learn from public sector leaders who have modernized government services with Laserfiche.
Put services at citizens’ fingertips with online access, mobile-friendly tools, and automated workflows.
People expect government services to work like online shopping—fast, accessible, and available anytime. They don’t want to stand in line or wait on hold to submit forms, track requests, or access public records. With self-service portals, you can meet these expectations while reducing staff workload and improving transparency.
How Self-Service Portals Improve Government Services
Give citizens digital access to government services and speed up response times. Here’s how:
- Let citizens help themselves. Eliminate long lines and office calls with online portals that let people request services, file applications, and track progress 24/7.
- Speed up responses. Instantly route requests to the right department and track approvals with digital forms and automated workflows.
- Increase transparency. Keep citizens up to date with status tracking tools that automatically send deadline alerts and show exactly where requests stand.
- Reduce staff workload. When people can find answers or submit requests on their own, your team can focus on more complex cases instead of routine inquiries.
- Make services mobile-friendly. Ensure portals work on any device, so residents can access services anytime, from anywhere. Your field service inspectors and officers can also benefit by instantly filing reports from their tablets.
Speed Up FOIL Requests by More Than 50%
The City of Rochester built an online FOIL request portal with Laserfiche, so citizens can submit and track requests in real time. Before automation, a FOIL request could take up to 28 days – now, the city responds in just 12 days on average. This cut turnaround time by more than half, increased transparency, and freed staff from manual paperwork.
How could automating requests improve your team’s efficiency and your citizens’ experience? Start with one process—like public records, permits, or service requests—and automate it with a self-service portal. Learn how ECM can make your process more efficient, and how to find the right platform for your organization with our ebook, the ECM + AI Buyer’s Guide.
Laserfiche Series: Your Guide to Upgrade State and Local Government Service Technology
Learn from public sector leaders who have modernized government services with Laserfiche.