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Why Data Privacy Affects Everyone

With new stories appearing weekly about security breaches and misuse of personal data, the technology sector has come under increased…

The Importance of Giving: From the Desk of Laserfiche CEO Chris Wacker

As Laserfiche CEO, Chris Wacker sets Laserfiche’s strategic vision and drives business growth. With 30 years of industry experience, he…

Women In Tech: Redefining Roles as a Technical Manager

Laserfiche was founded by Nien-Ling Wacker, a woman who began her career building custom solutions out of her home in…

Women in Tech: Leveraging Technology to Inspire Innovation in Citizen Services

Laserfiche was founded by Nien-Ling Wacker, a woman who began her career building custom solutions out of her home in…

Machine Learning as the Fuel for Digital Transformation

Digital transformation and artificial intelligence techniques such as machine learning have been two of the hottest technology trends in the…

Machine Learning: Key to Digital Transformation?

Digital transformation and artificial intelligence (AI) techniques such as machine learning have been two of the hottest technology trends in…

Digital Transformation Model for Customer Service 2017

A key concept in business today is “digital transformation,” which centers on how companies can tap new technologies to re-think…

Customer Service: It’s the Journey That Counts

Thinking of a customer’s interaction with a brand as a journey offers numerous benefits. At its most basic, it allows…

Redefining Innovation in Business

If every tech company is “innovative,” then what does “innovation” really mean? In this podcast episode, we look into the…

Is There a ‘Wrong Way’ to Innovate?

Nearly everyone will tell you that to be successful in business, you need to be innovative. But what does being…

Shared Services and Centralization

Shared services are simply the consolidation of back-office functions in a company. Private companies and public sector organizations have increasingly…

Shared Services: Is Your Aim True?

Mention shared services, and the rationale that likely comes to mind is savings. After all, the word ‘share’ itself suggests…

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