We all do better when we have a support network. As highlighted during the Day One video presentation, when a single organization joins forces with thousands of others to share knowledge, ideas and best practices, it becomes much more powerful than it could be on its own.

At Empower 2011, it was clear that the Laserfiche community understands the strength inherent in numbers. It was our largest conference ever, attracting 1,400 attendees in the form of VARs, customers, prospects, analysts, reporters and Laserfiche employees.

“In 2010, the members of the Laserfiche community showed real ingenuity and creativity in their use of agile ECM. We’re delighted by their achievements and honored they made the effort to attend the conference to share the secrets of their success with their peers,” said Nien-Ling during her keynote speech.

Reflecting on the Community’s Success in 2010

During the conference, many Laserfiche customers shared the amazing results agile ECM has helped them achieve. Here are just a few of the highlights:

  • Using WebLink, the Long Beach Police Department has strengthened its gang injunction program. In 2010, gang-related murders in Long Beach were down 53.8% and gang shootings decreased by 13.5%. Jonathan Stafford, Administrator of LBPD’s Records & Technology Division, said, “Laserfiche allows us to deliver information to officers in the field in as few clicks as possible. The impact on gang activity has been huge.”
  • Using Laserfiche, Durham County, NC, will reduce Workers’ Comp claims by millions of dollars over the next few years. “Because staff no longer has to transport heavy files to court or move heavy boxes to retrieve closed files, the risk for injuries, particularly back injuries, has been greatly reduced. Laserfiche will potentially mitigate Workers’ Compensation claims by millions in the next few years,” explained Nina Bullock, Administrative Assistant to the County Attorney.
  • Pulte Mortgage, meanwhile, enables business continuity during harsh Colorado winters by giving its loan processors anywhere access to information using Web Access. “In the past, if we heard a snowstorm was coming, we’d move all the paper loan files that were due to close to a hotel and house our processors there until the storm had passed,” said CIO Gary Ives. “Giving them access to the information they need from home saves money and energy.”

In addition to individual organizations’ successes, the community as a whole had a productive year. The number of Laserfiche Luminaries expanded by 25%, the number of customer-led user groups multiplied to 30, and more than 15,500 people attended 385 Webinars over the course of the year. Nearly 50% of the top digital cities and counties in America are Laserfiche users, and hundreds of people have already certified their content management expertise through the Laserfiche Certified Professional Program.

Laserfiche itself had a busy year, supporting the launch of Laserfiche Strategic Services Canada, expanding its offices in Hong Kong and Shanghai, releasing Laserfiche 8.2 and a new integration with Salesforce.com, and becoming the first (and, so far, only) ECM provider to achieve DoD 5015.2 certification for its integration with SharePoint 2010.

Looking Ahead

For Laserfiche, 2011 will be another year of growth. We’ll soon be opening a new domestic office, as well as sharpening our focus on Latin America and continuing to empower LFI’s success in the Pacific Rim.

In terms of the product roadmap, our developers are currently working on:

  • Ensuring that Laserfiche provides a seamless mobile experience with innovations like the Laserfiche iPhone app.
  • Expanding the number of pre-built activities included with Workflow.
  • Making Laserfiche 8.3 compliant with Australia’s VERS certification requirements.

As she came to the end of her keynote speech, Nien-Ling quoted Winston Churchill: “We now find ourselves in a position where I say that we can be sure that we have only to persevere to conquer.”

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