Technology continues to affect businesses with increasing speed. Evolving tools like artificial intelligence, machine learning and 5G are already transforming the way we work, and they’re paving the way for more digital disruption to come in the new decade.

Here are some of the digital trends that will impact the workplace in 2020:

Enterprise Content Management Will Focus on AI & ML-Enabled Collaboration

Top enterprise content management software providers are already laser-focused on improving content accessibility to users and their business partners, and 2020 will see a deeper dive into how collaborative services support this effort.

ECM solutions have historically focused on enabling document digitization and process automation, but in recent years, ECM has shifted towards the incorporation of AI and ML into their product offerings. In 2020, businesses can expect to see an evolution in ECM towards ML for insight engines, content analytics and autonomous workflows.

User-Friendly and Codeless RPA Solutions Will Become the Standard

The year 2020 will also see more digitally driven businesses taking advantage of low-code or no-code robotic process automation within the ECM landscape. This is the logical next step in driving autonomy and efficiency in the workplace, enabling employees to automate repetitive business processes without relying on IT to do the coding.

This evolution of RPA will allow workers across the organization to leverage the technology to reduce time and resources spent on manual tasks and focus on more important, strategy-driven objectives.

Data Privacy is More Important Than Ever

Digitally optimized businesses will take advantage of the administrative content security capabilities built into ECM technology to improve data privacy across the organization. As the amount of data exponentially increases, the importance of secure, structured data management will grow along with it, lest it becomes a business liability.

With government regulations like GDPR and CPRA in effect, data privacy is more crucial than ever before, as B2C organizations must manage collected and shared consumer data appropriately.

The Technology Talent Gap Is a Focus

The tech industry has seen a growing talent gap for a number of years, and it is likely to worsen before it improves. Fortunately, the challenge is being met with new tactics and opportunities across several industries.

“Universities such as USC, Cal Poly Pomona and California State University, Long Beach, are adding data science and cybersecurity majors/minors to their existing offerings. ISACA, a leading security and IT audit non-profit organization, offers certifications for IT audit, IT risk and security,” shares Thomas Phelps, Vice President of Corporate Strategy and CIO at Laserfiche.

Businesses will also need to apply efforts towards re-skilling and offering additional learning resources to their employees as workplace technologies continue to evolve.

Get Ready for a New Decade of Innovation

Evolving technologies will continue to shape the way we work and play. The year 2020 holds a whole new host of possibilities for the modern business. As we enter the new decade, we can march forward with one shared truth: in a year from now, 2020’s innovations will be old news.

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