Grand Prairie ISD Saves Over 12,000 Hours Annually with Laserfiche Document Management

Situation: Grand Prairie Independent School District (GP ISD) struggled with a slow, paper-based process for managing student documents. Students accessed documents in one system, while the district needed to retain documents in a secure repository. Staff were printing files, then manually scanning them into the repository, leading to substantial labor costs and delays.

Solution: GP ISD implemented Laserfiche to digitize and streamline information handling workflows. Special education diagnosticians instantly capture and upload files into the Laserfiche repository, without manual scanning.

Results: The solution streamlined student services, saving the district over 12,000 hours and thousands of dollars annually.

It has been extremely helpful in moving processes along — business processes, absolutely, but also student services processes.

— Dianna Drew, Executive Director of Technical and Digital Solutions

GMX Seguros Increases Claims Capacity by 75%

As one of Mexico’s leading insurance companies specializing in property, casualty and civil liability insurance, GMX Seguros has prioritized operational excellence and customer experience. Facing the perennial challenges of paper-intensive processes, escalating compliance demands, and the critical need for rapid claims resolution, the insurer sought to replace a legacy document management system with a more robust solution.

Three people at a computer.
75% growth in claims handling

The insurer found a solution in Laserfiche, embarking on a journey that has dramatically streamlined operations, cut processing times, and fortified GMX’s position as a market leader. Through the organization’s automation initiatives, the insurer achieved an impressive 75% growth in claims handling capacity and a 20-30% increase in other business areas.

The insurer found a solution in Laserfiche, embarking on a journey that has dramatically streamlined operations, cut processing times, and fortified GMX’s position as a market leader. Through the organization’s automation initiatives, the insurer achieved an impressive 75% growth in claims handling capacity and a 20-30% increase in other business areas.

Reimagining Manual Processes and Costly Bottlenecks

Before adopting Laserfiche, the GMX grappled with a complex web of manual processes and physical documentation. Policy issuance, regulatory compliance and claims handling were bottlenecks that hindered efficiency and customer satisfaction.

“We were generating a lot of paper in different ways,” said Oscar Salgado, CIO at GMX Seguros, describing the sheer volume of paper as about the size of a two-bedroom apartment. This physical footprint wasn’t just about space; it translated into slow, laborious workflows. The claims process, a cornerstone of customer trust, was particularly impacted.

“Claims processing used to take more than 15 days,” Salgado said. Longer timelines in claims processing, however, test customer patience in their time of need.

Beyond operational inefficiencies, the company faced stringent regulatory requirements, such as those from the Comision de Seguros, demanding meticulous collection and secure storage of sensitive customer documents (IDs, proofs of address, financial statements) to comply with anti-money laundering regulations. Managing these crucial personal documents across disparate systems was a significant hurdle.

Laserfiche as a Digital Backbone

The insurer began implementing Laserfiche with a focus on policy management, digitally archiving all issued policies and integrating them with a customer portal for easy download. This initial success paved the way for more expansive applications.

A key area of transformation was regulatory compliance. “We need to collect IDs, address, proofs of address, statements — all these documents are personal and sensitive data,” Salgado said. “We store them in Laserfiche, and this helps us organize all the documents within our customer folders.” The centralized, secure repository became indispensable for managing sensitive data and demonstrating compliance.

The most significant impact, however, was felt in claims. The company developed a digital claims solution, which collects all necessary documents from customer and automatically builds a digital file. The GMX team built an integration between Laserfiche and the company’s claims system via Laserfiche API which links every claim document to its corresponding policy and customer file, creating a comprehensive digital record.

The insurer’s use of Laserfiche extends to other departments and critical processes including:

  • Legal: Manages contracts with providers and agents, from initial petition through revisions and final signatures.
  • Policy services: Supports legal compliance by digitally capturing customer signatures on policies, verifying their awareness of terms and conditions, and securely storing these signed documents.
  • Human resources: Streamlines the collection, review and storage of numerous legal and personal documents required for new agents.
  • Finance: Connects with the ERP system for processes like purchase orders, further unifying the digital ecosystem.

Dramatic Time Savings and Efficiency Gains

The implementation of Laserfiche yielded immediate and profound benefits, most notably in time savings and operational efficiency.

15 days to 5 claims process

“The time that we are saving is tremendous,” Salgado explained. The most striking improvement was in claims processing: “Claims that used to take more than 15 days now less than five. In some cases, we can process a claim within the same day.”

This strategic advantage became especially evident during a crisis, when GMX experienced an influx of claims in a short period of time. In 2023, Hurricane Otis made landfall near Acapulco and became the costliest tropical cyclone to strike Mexico on record.

“We had the best turnaround time for claims related to Hurricane Otis,” Salgado said. While competitors struggled to process claims for months, the GMX Seguros’ Laserfiche-powered processes allowed the insurer to pay customers in less than a month. “With this efficiency, we can process more claims in less time.” This increased capacity, he added, amounts to 75% growth in claims handling.

Handling 50,000 – 60,000 claims per year and issuing more than 300 policies per day, GMX employees use Laserfiche on a daily basis to support critical service delivery. Beyond claims, the insurer has experienced 20% – 30% growth in other business areas.

GMX has also implemented Laserfiche to increase efficiency in:

  • Purchase orders
  • Travel expense reports
  • Contract management
  • Invoices
  • Supplier management
  • Compliance related to Article 492 of the National Insurance and Bonding Commission

The importance of the company’s standardized document management and automated processes is further magnified by audits, which are done internally as well as by regulatory entities. “We use Laserfiche to review and compile all documentation needed for audits, which used to be a very time consuming process,” Salgado said.

The paper reduction has also liberated valuable physical resources, freeing up office space and allowing for better utilization of facilities.

Building a Resilient Digital Future

GMX Seguros has not only automated critical processes like claims, compliance, and policy management but has also built a resilient, highly efficient digital ecosystem. The ability to dramatically reduce claims processing times has translated directly into enhanced customer satisfaction, particularly when responding to high-volume events like natural disasters.

“We have some of the best response times in Mexico,” Salgado said. “Laserfiche is not just a document storage system for us. It’s a competitive advantage.”

Overcome Data Challenges with AI tools in Insurance

In today’s rapidly changing insurance landscape, insurers face mounting pressures from economic and environmental uncertainty, coupled with rising policyholder expectations. Navigating these challenges means they need to improve how they operate, enhance customer experience and manage compliance costs. A recent industry survey, however, revealed a problem: Many insurers aren’t set up to tackle these strategies effectively. In fact, over half of them cited data fragmentation as their top operational hurdle.

Insurance companies continue to rely on inefficient data collection such as paper-based forms and static PDFs, forcing policyholders into tedious, error-prone data submissions. These outdated processes lead to manual data entry, repeated follow-ups, and inconsistent service. As a result, customers churn and bring down net promoter scores (NPS). Meanwhile, policyholder data is scattered across line-of-business applications, forcing staff into a “swivel chair” routine as they search for crucial data. This disconnected approach not only delays decision-making but also creates significant operational inefficiencies.

At the same time, insurers are grappling with increasing volumes of data from connected devices like telematics, smart home systems, and wearables. While this influx of data represents a tremendous opportunity to tailor policies and set accurate premiums, many insurers lack the capabilities to capture business-critical metadata efficiently.

Harness Your Data: From Overwhelmed to Supercharged

So, what can insurers do to turn data into business intelligence? The answer lies in embracing an enterprise content management (ECM) system as a unified source of truth and data orchestration engine.

With an ECM as the data backbone, insurers can:

  • Deliver a superior customer experience through intuitive forms for policyholders that automate and standardize data intake for staff, ultimately speeding up service delivery.
  • Harness the power of data by breaking down silos and integrating data across core systems to gain a complete view of policyholders.
  • Navigate a complex regulatory landscape using records retention schedules and security tools that strengthen the organization’s information governance practices.

Leading ECM systems also incorporate generative AI features with the potential to revolutionize the way insurers intake claims, policy updates, and service requests from multiple channels.

These strategies not only improve productivity and cut costs but also elevate the overall policyholder experience – a vital factor in today’s competitive market.

Ready to learn how to turn data into strategic actions with an ECM platform? Download our free whitepaper, “Connect the Dots and Unlock the Power of Data in Insurance,” to discover how AI-powered data management can unlock the full potential of your data and lead your organization into a more efficient, customer-centric, data-driven future.

Download the Free Whitepaper Now

5 Steps to Boost Supply-Chain Operations

From data to compliance, strategies for improving supply-chain efficiency.

Amid a prolonged workforce shortage, increasing order volume, SKU proliferation, pressure to speed up delivery times and lingering economic uncertainty, factories and warehouses are turning to AI-powered technologies to automate time-consuming tasks. But for all their investments in digital transformation, many supply-chain organizations are still performing essential tasks manually, leading to a high volume of paperwork, frequent data silos, manual approval processes and a lack of visibility. All those manual tasks tap the brakes on production countless times each day.

As generative AI (GenAI) rapidly gains a foothold in supply chain operations, leaders in the manufacturing and distribution industries are recognizing the power of automation and GenAI to drive process improvements, according to the 2025 MHI Annual Industry Report. With strategic digital implementation of GenAI, supply-chain companies can streamline laborious processes, automate data extraction and eliminate bottlenecks, driving significant operational gains across the organization. This eBook will explore how enterprise content management (ECM) solutions—such as Long Beach, Calif.-based SaaS provider Laserfiche®—can help manufacturers and distributors become more agile, efficient and responsive to the ever-changing dynamics of supply-chain operations.

The current state of data sources

The 2025 MHI Annual Industry Report shows that supply-chain executives understand the value of ECM solutions such as Laserfiche. The survey found that 51% of organizations are working to accelerate their digital transformation by harnessing the power of data, but without an ECM solution, that task is daunting. MHI’s report found that 44% of manufacturing leaders say the amount of data their companies collect has doubled in just the past two years, and they expect it to triple by 2030.

Spreadsheets remain ubiquitous, with 70% of manufacturers entering data manually and 68% still using spreadsheets to analyze data, according to the MHI report. The tedious nature of data entry is just one of the factors contributing to the manufacturing industry’s labor shortage, which is expected to reach 2.1 million unfilled jobs by 2030, according to the report.

The amount of data associated with supply-chain operations is growing exponentially, and managing that data is essential, empowering manufacturing leaders to identify bottlenecks and make strategic decisions more quickly. Manual data management and data silos lead not only to wasted time and increased costs but also to complicated processes and frustration for workers and customers.

Through automated data structures, streamlined data extractions and data uniformity across documents, executives can make informed decisions as challenges arise, supporting critical business processes and driving ROI for their organizations. Clean data starts with evaluating how well existing software systems and business processes are integrated. The next step is to bridge the process gaps between applications such as enterprise resource planning, manufacturing execution and customer relationship management. A centralized repository platform such as Laserfiche can serve as the single trusted source for up-to-date information, and that accuracy improves strategic planning and decision-making.

Data silos make it all but impossible to drive efficiency and streamline business processes across multiple applications and business units. That lack of transparency also makes it harder to measure ROIs and improve margins over time. By eliminating fragmentation across information systems, organizations can work and communicate seamlessly across diverse functions such as sales, engineering and finance.

Low-code integrations with Laserfiche’s platform enable companies to bridge technology gaps between legacy systems and the latest cloud applications while extending the functionality of existing ERP and supply-chain management solutions. Integrating content through a middleware platform like Laserfiche allows for standardized data formats and metadata types, enabling people and systems to access accurate information consistently.

With reliable data available across the entire company, manufacturers and warehouses can move products faster and grow their margins. Supply-chain companies will gain visibility and control over their factory or warehouse floor, and they’ll harness the power of AI and predictive modeling to establish an edge over their competitors.

Supervisors can create customizable dashboards to monitor operations, and Laserfiche’s generative AI tools, Smart Fields and Smart Chat, can speed-up real-time data extraction from multiple document types with less manual effort, and improved accuracy and compliance.

Here are five ways Laserfiche’s ECM platform can optimize operations for supply-chain companies:

  • Step 1: Streamlining supplier management and procurement cycles
  • Step 2: Increasing efficiency in quality control
  • Step 3: Establishing a culture of compliance
  • Step 4: Improving the accuracy of maintenance reports
  • Step 5: Streamlining the onboarding of new hires

Want to read more? Get the full ebook, 5 Steps to Boost Supply-Chain Operations, here.

eBook: 5 Steps to Boost Supply-Chain Operations

Laserfiche Named a Leader in Nucleus Research Content Services and Collaboration Value Matrix 2025

Laserfiche is a Leader for the 10th consecutive year, ranks highest in usability.

LONG BEACH, CALIFORNIA, JULY 23, 2025Laserfiche — the leading SaaS provider of intelligent content management and business process automation — is a Leader in the Nucleus Research Technology Value Matrix for Content Services and Collaboration for the 10th year in a row. Among the vendors evaluated, Laserfiche ranks highest overall in usability. Download a copy of the report here.

“As a leader in this year’s Value Matrix, Laserfiche was rated highest in usability for its AI productivity tools, new administration hub, process automation and integration capabilities,” said Evelyn McMullen, research manager at Nucleus Research and author of the report.

Nucelus Research CSC Technology Value Matrix™ 2025.

CSC as a Strategic Advantage: AI-powered Information Management

Recently released Laserfiche AI-powered features are aimed at boosting productivity even further and enabling automation at scale. Smart Fields, an out-of-the-box intelligent capture tool, allows customers to extract data automatically using natural language instructions, no matter the source or format. Smart Chat provides an intuitive chat interface that enables users to quickly gain insights from their repository content.

“As AI matures at an accelerated pace, vendors in the CSC market have the unique advantage of managing both structured and unstructured data from across the entirety of an organization,” the report’s Market Overview states.

Laserfiche AI features alongside powerful workflow automation, information governance and records management tools create new opportunities for organizational efficiency. Customers across industries use Laserfiche to increase productivity, create competitive advantage and drive growth.

“Laserfiche gives us the forms and workflow processes as well as data integration that enable efficiency at scale,” said Airline Hydraulics Chief Technology Officer Todd Schnirel. “Our Laserfiche-powered process improvements have supported us in achieving a significant increase in net revenue while adding very little operating expense.” 

“Being ranked a leader for 10 consecutive years is a testament to our product innovation,” said Thomas Phelps, senior vice president of corporate strategy and CIO at Laserfiche. “Our top ranking in usability reflects our core value of putting people first and our commitment to delivering intuitive solutions that empower users.”

To learn more about Laserfiche’s position in the Content Services and Collaboration market, download the report here.

About Laserfiche

Laserfiche is a leading enterprise platform that helps organizations digitally transform operations and manage their content with AI-powered solutions. Through scalable workflows, customizable forms, no-code templates and AI-enabled capabilities, the Laserfiche® document management platform accelerates how business gets done. Trusted by organizations of all sizes — from startups to Fortune 500 enterprises — Laserfiche empowers teams to boost productivity, foster collaboration, and deliver a superior customer experience at scale. Headquartered in Long Beach, California, Laserfiche operates globally, with offices across North America, Europe, and Asia. 

Make Digital Change Easier for Your Government Agency

Help employees adapt to new technology and improve citizen services.

Technology helps drive progress, but people make change happen. Adopting a new systems approach is challenging work. Government system upgrades work when employees see new tools as a help, not a hassle.

Lasting improvements come from fostering a growth mindset. Teams must see more efficient processes as opportunities and recognize the potential for positive change. When they believe in the benefits, digital upgrades have lasting success.

If you’re working to build that culture in your agency, we’re sharing what we’ve learned to help you get started.

How to Build a Digital-First Mindset

Help your team get on board with change. Here’s how:

  • Keep the mission in focus. Make sure digital upgrades help staff work efficiently, save money, and deliver better citizen services.
  • Get input from stakeholders. Work with employees, IT, and leadership to choose the right tools and automation for your agency’s needs.
  • Set up a steering committee. A small group of department heads, IT leaders, key staff, and other stakeholders can guide decisions, keep projects on track, and ensure alignment with team needs.
  • Use a step-by-step rollout. Clear communication on proven strategies and phased rollouts helps employees adjust without feeling overwhelmed.
  • Offer hands-on training. Give employees time to learn new systems with real examples from their daily work. Allocate resources for staff training and vendor support.

Start small and grow. Test changes with low-risk projects before rolling out a new process agency wide.

Build Buy-In for Shared Digital Services

Tompkins County, NY brought together more than 20 departments under one shared Laserfiche system—standardizing processes, automating forms, and giving staff user-friendly tools to adapt quickly.

What would your agency gain if every department worked from the same playbook and felt confident using digital tools? Learn how an ECM system can encourage collaboration and improve productivity, as well as how to find the right platform for your organization with our ebook, the ECM + AI Buyer’s Guide.

Laserfiche Series: Your Guide to Upgrade State and Local Government Service Technology

Learn from public sector leaders who have successfully modernized their government services with Laserfiche.

Set Up a Successful Hybrid Workforce

Keep your team connected, secure, and productive – anywhere they work.

Hybrid work is the new normal, but outdated systems make it harder for staff to collaborate and access the information they need. A secure, digital-first approach ensures employees can work effectively from the office, the field, or home – without delays or security risks.

How to Support a Productive Hybrid Workforce

Give employees the flexibility, security, and tools they need to stay connected and efficient. Here’s how:

  • Enable secure remote access. Retrieve records, submit reports, and process requests from anywhere with cloud-based systems.
  • Speed up your processes. Automate approvals, document routing, and repetitive tasks to keep work moving, no matter where employees log in.
  • Protect sensitive data. Safeguard information, even on personal devices, with multi-factor authentication and secure role-based access.
  • Get new staff onboard faster. Automate routine HR tasks, such as benefits enrollment, security clearances, and IT access, so employees are ready on day one.
  • Ensure seamless operations in emergencies. Keep essential services running with cloud-based tools when unexpected events disrupt office access.

Cut Process Times in Half with Laserfiche Cloud

The Pennyrile Area Development District reduced processing time by 50% and saved a week of staff time per month by digitizing processes with Laserfiche Cloud. Automation of tasks like purchase orders and invoices improved efficiency, enhanced collaboration, and enabled a seamless hybrid work environment.

How could Laserfiche Cloud improve your team’s flexibility? Start by digitizing records, automating workflows, and providing secure access to essential systems. Small steps make hybrid work seamless. Learn more about how ECM help teams work better with our ebook, the ECM + AI Buyer’s Guide.

Laserfiche Series: Your Guide to Upgrade State and Local Government Service Technology

Learn from public sector leaders who have modernized government services with Laserfiche.

Improve Citizen Services with 24/7 Self-Service Portals

Put services at citizens’ fingertips with online access, mobile-friendly tools, and automated workflows.

People expect government services to work like online shopping—fast, accessible, and available anytime. They don’t want to stand in line or wait on hold to submit forms, track requests, or access public records. With self-service portals, you can meet these expectations while reducing staff workload and improving transparency.

How Self-Service Portals Improve Government Services

Give citizens digital access to government services and speed up response times. Here’s how:

  • Let citizens help themselves. Eliminate long lines and office calls with online portals that let people request services, file applications, and track progress 24/7.
  • Speed up responses. Instantly route requests to the right department and track approvals with digital forms and automated workflows.
  • Increase transparency. Keep citizens up to date with status tracking tools that automatically send deadline alerts and show exactly where requests stand.
  • Reduce staff workload. When people can find answers or submit requests on their own, your team can focus on more complex cases instead of routine inquiries.
  • Make services mobile-friendly. Ensure portals work on any device, so residents can access services anytime, from anywhere. Your field service inspectors and officers can also benefit by instantly filing reports from their tablets.

Speed Up FOIL Requests by More Than 50%

The City of Rochester built an online FOIL request portal with Laserfiche, so citizens can submit and track requests in real time. Before automation, a FOIL request could take up to 28 days – now, the city responds in just 12 days on average. This cut turnaround time by more than half, increased transparency, and freed staff from manual paperwork.

How could automating requests improve your team’s efficiency and your citizens’ experience? Start with one process—like public records, permits, or service requests—and automate it with a self-service portal. Learn how ECM can make your process more efficient, and how to find the right platform for your organization with our ebook, the ECM + AI Buyer’s Guide.

Laserfiche Series: Your Guide to Upgrade State and Local Government Service Technology

Learn from public sector leaders who have modernized government services with Laserfiche.

Simplify Government Operations with AI-Powered Automation

Spend less time on paperwork and more time serving your community with Laserfiche AI.

Is your staff buried in paperwork and repetitive tasks? State and local governments are already using AI-powered automation to work faster and refocus staff time on improving citizen services. In fact, AI ranks #2 on NASCIO’s 2025 CIO priorities, right after cybersecurity.

53% of state CIOs surveyed by NASCIO say Gen AI will emerge as the most impactful GovTech area over the next 3 to 5 years.

How AI-Powered Automation Improves Government Operations

Here’s how Laserfiche AI-powered automation can benefit your agency:  

  • Speed up licensing and permitting. Cut processing time and errors by automatically moving a digital permit application or license renewal through review steps. AI handles notifications and updates records, so your staff doesn’t have to.
  • Capture data instantly. Stop wasting hours every day manually entering records and correspondence. Scan all incoming documents in any format – such as emails, PDFs, handwritten forms. Extract and categorize key information in seconds with Laserfiche’s Intelligent Data Capture.
  • Make faster, informed decisions. Spend less time reading and more time acting. Help your team to make quick, accurate decisions and keep operations moving smoothly. Summarize long documents and highlighting key details with Laserfiche AI.
  • Improve citizen communication. Give citizens instant answers with AI chatbots that guide applications, help to fill out forms, and provide support 24/7. Fewer calls to your office mean more time for your team to focus on high-impact work.
  • Predict and prevent operational issues. Don’t wait for disruptions. Identify service demands and flag anomalies before they become costly problems. Analyze workflow data with Laserfiche AI to anticipate infrastructure maintenance needs or spot trends in 311 requests to improve city planning.

Reduce Wage Claim Processing Time by 70% with Digitization

The Arkansas Department of Labor reduced wage claim processing time from 120 days to just 36, significantly improving efficiency and service delivery. With Laserfiche, the department digitized workflows, allowing inspectors to quickly track and update claims, saving costs and providing faster service to constituents.

“Not only is Laserfiche effective within the agency, but it means so much to the person waiting on that check. To be able to get it 70 or 90 days sooner is so important to them.” – Ken Anderson, Senior Software Analyst, Arkansas Department of Labor

What would faster processing mean to citizens who rely on your services? To learn how ECM can help your organization speed up processes and deliver faster services to citizens who depend on you, as well as how to find the right platform for your organization, download our ebook, the ECM + AI Buyer’s Guide.

Laserfiche Series: Your Guide to Upgrade State and Local Government Service Technology

Learn how government agencies like yours are making operations faster, more secure and efficient with Laserfiche.