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According to CIO Dive, employees can spend up to eight hours a day finding data. In addition to losing work hours, issues with locating data can lead to errors in business operations and a poor experience for customers.
In this playbook, you’ll discover specific areas where intelligent document processing (IDP) can help your organization address these kinds of business challenges, giving back time to your employees to do high-value work.
IDP is the process of extracting data from an image or document and formatting it in a way to be used in a process or system.
With AI, organizations can extract data through a simple, prompt-based approach — asking to retrieve data such as invoice numbers, contract signatories or a student’s GPA across thousands of documents.
In other words, with IDP, you’re using software to read something for you and get the key points, so you can use the data to inform a business decision or automate a process. If you leave this kind of task to human workers, there can be delays (most computers work faster than people) or errors (even the most detail-oriented humans make mistakes).
When it’s easier to access, organize and process your documents and data, departments benefit. Read on to learn how IDP can be a boon for teams throughout your organization.
Finance & Accounting
Using IDP can help your Finance or Accounting department maintain the speed and accuracy it needs to be an effective steward of finances.
Human Resources
IDP enables your HR department to spend more time on its employees and less time reviewing and processing forms.
Want to learn more about the benefits of implementing IDP at your organization? Download our full eBook, “The Intelligent Document Processing Playbook” here.
The K-12 Leaders Forum
By Andy MacIsaac
A recent Chronicle of Higher Education article highlights a major challenge for colleges and universities. They must update millions of web pages and digital assets to meet new accessibility rules. The U.S. Department of Justice (DOJ) has updated Title II of the Americans with Disabilities Act (ADA). These changes set clear rules for web content. Public colleges and universities must now act to make their digital platforms accessible to everyone.
As the Chronicle states, “Colleges must update existing digital content, including course materials, to meet these standards. They must also follow these standards for any new content they create or use.”
Many schools use a decentralized system for content creation. Websites, learning platforms, and marketing teams all produce content separately. Now, they must change their approach. Schools need to shift from fixing issues when they arise to making content accessible from the start.
Colleges and universities create a vast amount of digital content. Many struggle to track:
The new rules require a structured approach. Schools must improve content management, workflows, and compliance tracking. This is a big change for institutions that have operated without central control.
To meet these requirements, colleges and universities should use better document, content, and process management systems. Here’s a simple plan to get started:
1. Centralize Accessibility Resources in Managed Repository
2. Automate Workflows
3. Improve Collaboration and Tracking
4. Monitor Compliance
5. Integrate with Existing Systems
6. Make Accessibility Easy for Everyone
The DOJ’s new rules are a turning point. Schools must see accessibility as more than a legal requirement. It is an essential part of creating an inclusive learning environment. By improving content management, automating workflows, and encouraging teamwork, colleges and universities can:
This challenge is also an opportunity. Schools that act now will build a strong, accessible digital system for the future and improve engagement for all.
Accessibility is not just a rule—it is a responsibility. By focusing on inclusive design and content management, colleges and universities can lead the way in providing equal access to education in the digital age.
Laserfiche provides a comprehensive solution for colleges and universities tackling web accessibility challenges. With powerful document management, workflow automation, and compliance tracking, Laserfiche helps institutions:
By leveraging Laserfiche, institutions can transform their approach to digital accessibility, ensuring compliance while creating a more inclusive and equitable learning environment.
Get started today and build a stronger, more accessible digital experience with Laserfiche.
Download our eBook: Guide to Creating a Fully Integrated Digital Campus
In the past two decades, nearly one-fifth of reported cyber incidents have affected the global financial sector, causing $12 billion in direct losses to financial firms. The European Union has taken decisive action to bring these figures down, focusing efforts on greater data transparency and imposing stringent regulations for the financial services sector. With the Digital Operational Resilience Act, or DORA, businesses are now legally obligated to prioritise transparency. However, many organisations may not have the systems or processes in place to address this new regulation, or don’t know where to start.
Let’s dive into what this regulation means for the financial sector, how to overcome hurdles to provide higher levels of transparency and delve into the solution to support compliance – record management and digitisation.
In short, DORA is an EU regulation that requires businesses to effectively manage ICT third-party risks and provide regulators with a log of cyber incidents.
The regulation is specific to the financial services sector and aims to strengthen the IT security of entities such as banks, insurance companies, and investment firms to ensure that the financial sector in Europe can stay resilient in the event of a severe operational disruption. Due to the amount of sensitive and confidential data financial organizations hold on their systems, the ramifications of a data breach are severe. This regulation serves as an extra layer of protection for customers and businesses alike.
Under DORA regulation, businesses need to be able to:
With organisations built on a foundation of customer and corporate trust, failure to meet this new regulation could cause damage to reputation as well as the risk of fines. Disorganised data and siloed records put institutions at operational and regulatory risk when the next audit comes around, and the only way to meet DORA demands is to provide full transparency.
What roadblocks to compliance do financial organisations need to look out for in their current setup? Record-handling presents a significant reporting and compliance challenge for businesses under DORA. Meeting these new standards means overcoming the following hurdles:
Reliance on legacy processes and systems: Many businesses are still using single-point solutions dedicated to specific tasks, meaning that data is often siloed, dispersed across a myriad of different systems. True digitisation means not only digitising information, but making storage and processes simpler, centralised, and transparent – and this is the only way to help support regulation.
Long and complicated data retrieval: Retrieving up-to-date and consistent information across systems is a challenge, resulting in wasted time and data inaccuracies.
Balancing data security and accessibility: Every customer account includes a substantial amount of sensitive data and information. Many institutions struggle to optimise compliance costs and address regulations while maintaining a level of data accessibility and security.
Manual processes for staff: Although digitised data has, for the most part, replaced paper documentation, old disorganisation habits have transferred to the digital realm. Often, employees must manually manage large volumes of data – a complex and tedious task that can bog down staff and take away time that could be dedicated to more value-add activities.
The answer is a fully-connected, digitalised, and centralised document management system.
Organisations need to ensure that all relevant information across business-critical systems can be accessed from a secure location. Easy search and retrieval of updated and accurate content is key. By integrating this single source of truth with, CRM, ERP, and tax planning and compliance systems, financial data can be synchronised for enhanced accuracy and consistency. Resulting reports and documentation are critical to DORA compliance. Organisations can also manage sensitive data and eliminate gaps and siloes in legacy infrastructure, improving security efforts and reducing risk of future cyber-attacks.
Record management systems can also prove vital to simplifying compliance processes with features such as:
Additionally, teams can easily set up a view-only repository for tax authorities and DORA regulators to process audits or compliance checks. Without these technologies, back-office employees must deal with the manual collection, retention and disposal of customer data to address the regulation.
With greater data transparency and effective digitization of back-office processes, institutions can address emerging compliance requirements as and when they occur. This level of flexibility is the only way that organizations will be able to achieve total transparency in the long term, and observe DORA’s regulatory requirements.
Address DORA requirements with Laserfiche’s robust records management tools.
Content contributed by Andy MacIsaac
Government leaders are experiencing uncertainty with the federal transition and policy shifts stemming from the new administration.
That’s what I learned at Beyond the Beltway, an event where government leaders discuss their technology objectives and challenges. This event provides an opportunity to hear about technology priorities and pain points from industry leaders across the country.
Teri Taki, Senior Vice President at the Center for Digital Government , pointed out that the response to this ongoing transition should be measured. Many state and local leaders reinforced this sentiment. They noted that their technology priorities remain steady despite shifting federal dynamics.
The ongoing push for modernization was a resounding theme across the event. This goes beyond upgrading legacy systems. It means delivering more efficient, citizen-centric services.
Leaders emphasized three major priorities:
While these priorities are not new, the accelerated adoption of AI-driven automationis what stood out.
Automation is meant to improve internal processes and service delivery. It is not only about cost savings, but also about reducing inefficiencies, breaking down silos and improving collaboration.
We help government work more efficiently, collaborate better and deliver improved services. Our secure content management and process automation platform enables agencies to:
Hundreds of state and local governments use Laserfiche to modernize their processes. We remain committed to helping government leaders navigate the evolving #GovTech landscape. We work to ensure that automation enhances both the citizen and staff experience.
While the drive for efficiency is critical, the approach must be measured and strategic. Technology should enhance rather than disrupt service delivery.
Process automation can overcome manual roadblocks, promote collaboration, and deliver secure, scalable solutions. With process automation, government agencies can achieve both efficiency and long-term value.Cut Content Management Costs in Half
At Laserfiche, we are committed to working with government partners to turn their priorities into reality.
For example, the City of Long Beach implemented a three-pronged strategy: consolidating IT services, increasing transparency and digitizing processes. Working with Laserfiche, the city cut annual ECM costs by 50%.
Empowering the delivery of the next generation of smarter, more responsive public services is our mission. We would love to hear your thoughts—what modernization trends are you seeing in the government space? Let’s connect! Contact us to learn how we can help you accelerate service delivery.
The LA wildfires left behind more than just burned homes and scorched landscapes. They left thousands of residents waiting—waiting to rebuild, waiting for approvals, waiting for their lives to return to normal.
For local governments, the challenge is not about issuing permits; it’s about restoring hope and stability. And they need to do it as quickly as possible. But the traditional permitting process wasn’t designed for disasters. It’s slow, paper-heavy and frustrating for both officials and residents.
What if there was a way to cut through the backlog and get permits approved faster? Laserfiche is an industry-leading ECM platform that makes that possible.
Imagine a homeowner who lost everything in the fire. They have insurance money ready, a contractor lined up and blueprints in hand. But before they can break ground, they need permits.
They submit their application, but local permitting offices are overwhelmed. Stacks of paperwork cover desks, phone lines are busy and approvals move at a snail’s pace. Weeks turn into months. Frustration builds.
Now, imagine a different scenario. The homeowner submits their permit online through a simple portal. The system automatically routes their application to the right department. Any missing information is flagged upfront. Officials review and approve it digitally, cutting out unnecessary back-and-forth. The homeowner gets their permit in days instead of weeks.
That’s the power of Laserfiche.
Laserfiche transforms outdated, manual permitting into a fast, automated process. This automation helps local governments do more with less and keep up with demand.
Rather than requiring residents to stand in line at government offices, Laserfiche allows them to:
For government teams, this means fewer phone calls, fewer lost documents, and a smoother process from start to finish.
Streamline Workflows and Boost Efficiency with Automation After a wildfire, the volume of permit requests can overwhelm city staff. Laserfiche eliminates bottlenecks by:
This keeps things moving, reducing unnecessary delays and helping homeowners start rebuilding sooner.
Rebuilding isn’t just about speed—it’s also about safety. Some areas may be too fire-prone to redevelop with standard building practices. Some properties may need extra environmental and safety reviews before construction can begin.
Laserfiche connects directly with Esri ArcGIS, allowing officials to:
By combining permitting data with GIS mapping, governments can make informed, responsible decisions. These decisions can help protect communities and property owners from future disasters.
For local governments, disaster recovery isn’t just about issuing permit. It is about making sure everything is documented to receive state and federal funding.
Laserfiche simplifies compliance by:
This ensures local governments don’t miss out on critical funding due to missing paperwork or lost records.
For residents affected by wildfires or disaster, waiting for a permit can feel like waiting in the dark. When will their application be reviewed? Where does it stand in the process? What else do they need to provide?
Laserfiche helps keep communities informed by:
When people know what’s happening, trust in the process grows—and so does confidence in their local government.
The wildfires may have destroyed homes, but they didn’t destroy the spirit of the communities they touched. Local governments have the power to clear the way for faster rebuilding—and Laserfiche can help.
With content management, automated approvals, GIS integration, and better compliance tools, cities and counties can:
For families and business owners eager to rebuild, every day matters. The faster the permits are issued, the sooner construction begins, and the sooner life can return to normal.
If your city or county is struggling with permitting delays after the wildfires, Laserfiche can help. Contact us today to see how our automation and workflow solutions can support your recovery efforts. See why Laserfiche is a Leader:
Join us to learn how Laserfiche can streamline your vendor management processes! As an example, we’ll show a demonstration showing how vendor onboarding and review processes can be transformed with Laserfiche’s document management, records management, and process automation capabilities.
In this webinar, we’ll show how you can use Laserfiche to:
We will also have a live Q&A session with a Laserfiche expert to answer all your questions!
